Soft and hard quotas

Quotas enable you to limit a tenant's ability to use the service. To set the quotas, select the client on the Clients tab, select the service tab, and then click Edit.

When a quota is exceeded, a notification is sent to the user's email address. If you do not set a quota overage, the quota is considered "soft." This means that restrictions on using the Cyber Protection service are not applied.

When you specify the quota overage, then the quota is considered "hard." An overage allows the user to exceed the quota by the specified value. When the overage is exceeded, restrictions on using the service are applied.

Example

Soft quota: You have set the quota for workstations equal to 20. When the number of the customer's protected workstations reaches 20, the customer will get a notification by email, but the Cyber Protection service will be still available.

Hard quota: If you have set the quota for workstations equal to 20 and the overage is 5, then your customer will get the notification by email when the number of protected workstations reaches 20, and the Cyber Protection service will be disabled when the number reaches 25.

When a hard quota is reached, service gets limited (It is not possible to protect another workload or use more storage). When the hard quota is exceeded, a notification is sent to the user's email address.

Levels on which quotas can be defined

The quotas can be set on the levels listed in the table below.

Tenant/User	Soft quota (only quota)	Hard quota (quota and overage)
Partner	yes	no
Folder	yes	no
Customer	yes	yes
Unit	no	no
User	yes	yes

The soft quotas can be set on the partner and folder levels. On the unit level no quotas can be set. The hard quotas can be set on the customer and user levels.

The total amount of hard quotas that are set on the user level cannot exceed the related customer hard quota.

Setting up soft and hard quotas

To set up quotas for your clients

1. In the management portal, go to Clients.
2. Select the client for which you want to setup quotas.
3. Select the Protection tab, and then click Edit.
4. Select the type of quota that you want to set. For example, select Workstations or Servers.
5. Click the Unlimited link on the right to open the Quota edit window.
• If you want to inform the client about the quota and do not want to limit the client's ability to use the service, set the quota value in the Soft quota field.

The client will receive an email notification upon reaching the quota, but the Cyber Protection service will be still available.

• If you want to limit the client's ability to use the service, select Hard quota and set the quota value in the field below Hard quota.

The client will receive an email notification upon reaching the quota, and the Cyber Protection service will be disabled.

6. In the Quota edit window, click Done, and then click Save.