Prerequisites for remote installation

  • For successful installation on a remote machine running Windows 7 or later, the option Control panel > Folder options > View > Use Sharing Wizard must be disabled on that machine.
  • For successful installation on a remote machine that is not a member of an Active Directory domain, User Account Control (UAC) must be disabled on that machine. For more information on how to disable it, refer to To disable UAC.
  • By default, the credentials of the built-in Administrator account are required for remote installation on any Windows machine. To perform remote installation by using the credentials of another administrator account, User Account Control (UAC) remote restrictions must be disabled. For more information on how to disable them, refer to To disable UAC remote restrictions.

  • File and Printer Sharing must be enabled on the remote machine. To access this option:

    • [On a machine running Windows 2003 Server] Go to Control panel > Windows Firewall > Exceptions > File and Printer Sharing.
    • [On a machine running Windows Server 2008, Windows 7, or later] Go to Control panel >  Windows Firewall > Network and Sharing Center > Change advanced sharing settings.

  • Acronis Cyber Protect uses TCP ports 445, 25001, and 43234 for remote installation.

    Port 445 is automatically opened when you enable File and Printer Sharing. Ports 43234 and 25001 are automatically opened through Windows Firewall. If you use a different firewall, make sure that these three ports are open (added to exceptions) for both incoming and outgoing requests.

    After the remote installation is complete, port 25001 is automatically closed through Windows Firewall. Ports 445 and 43234 need to remain open if you want to update the agent remotely in the future. Port 25001 is automatically opened and closed through Windows Firewall during each update. If you use a different firewall, keep all the three ports open.

    Remote installation is not supported on machines running Windows XP.

    Remote installation is not supported on domain controllers. To learn how to install a protection agent on a domain controller, refer to Installation in Windows. Ensure that you customize the installation settings by selecting Use the following account under Logon account for the agent service. To learn more about this option, refer to Service logon account.