Uninstalling the product

If you want to remove individual product components from a machine, run the setup program, choose to modify the product, and clear the selection of the components that you want to remove. The links to the setup programs are present on the Downloads page (click the account icon in the top-right corner > Downloads).

If you want to remove all of the product components from a machine, follow the steps described below.

In on-premises deployments, be very careful when selecting the components to uninstall.

If you uninstall the management server by mistake, the Cyber Protect web console will become unavailable and you will no longer be able to back up and recover the machines that were registered on the uninstalled management server.

In Windows

  1. Log on as an administrator.
  2. Go to Control panel, and then select Programs and Features (Add or Remove Programs in Windows XP) > Acronis Cyber Protect > Uninstall.

  3. [Optional] Select the Remove the logs and configuration settings check box.

    Keep this check box cleared if you are uninstalling an agent and are planning to install it again. If you select the check box, the machine may be duplicated in the Cyber Protect web console and the backups of the old machine may not be associated with the new machine.

  4. Confirm your decision.

In Linux

  1. As the root user, run /usr/lib/Acronis/BackupAndRecovery/uninstall/uninstall.

  2. [Optional] Select the Clean up all product traces (Remove the product's logs, tasks, vaults, and configuration settings) check box.

    Keep this check box cleared if you are uninstalling an agent and are planning to install it again. If you select the check box, the machine may be duplicated in the Cyber Protect web console and the backups of the old machine may not be associated with the new machine.

  3. Confirm your decision.

In macOS

  1. Double-click the installation file (.dmg).
  2. Wait while the operating system mounts the installation disk image.
  3. Inside the image, double-click Uninstall.
  4. If prompted, provide administrator credentials.
  5. Confirm your decision.

Removing Agent for VMware (Virtual Appliance)

  1. Start the vSphere Client and log on to the vCenter Server.
  2. If the virtual appliance is powered on, right-click it, and then click Power > Power Off. Confirm your decision.

  3. If the virtual appliance uses a locally attached storage on a virtual disk and you want to preserve data on that disk, do the following:

    1. Right-click the virtual appliance, and then click Edit Settings.
    2. Select the disk with the storage, and then click Remove. Under Removal Options, click Remove from virtual machine.
    3. Click OK.

    As a result, the disk remains in the datastore. You can attach the disk to another virtual appliance.

  4. Right-click the virtual appliance, and then click Delete from Disk. Confirm your decision.

Removing machines from the Cyber Protect web console

After uninstalling an agent, it will be unregistered from the management server, and the machine where the agent was installed will be automatically removed from the Cyber Protect web console.

However, if during this operation the connection to the management server is lost – due to a network problem, for example – the agent might be uninstalled but its machine might still be shown in the web console. In this case, you need to remove the machine from the web console manually.

To remove a machine from the web console manually

  1. In the Cyber Protect web console, go to Settings > Agents.
  2. Select the machine where the agent was installed.
  3. Click Delete.