Updating agents

Prerequisites

On Windows machines, Cyber Protect features require Microsoft Visual C++ 2017 Redistributable. Please ensure that it is already installed on your machine or install it before updating the agent. After the installation, a restart may be required. The Microsoft Visual C++ Redistributable package can be found here https://support.microsoft.com/help/2999226/update-for-universal-c-runtime-in-windows.

To find the agent version, select the machine, and then click Details.

You can update agents by using the Cyber Protect web console or by repeating their installation in any available way. To update multiple agents simultaneously, use the following procedure.

To update agents by using the Cyber Protect web console

  1. [Only in on-premises deployments] Update the management server.
  2. [Only in on-premises deployments] Ensure that the installation packages are present on the machine with the management server. For the exact steps, refer to "Adding a machine running Windows" > "Installation packages".

  3. In the Cyber Protect web console, click Settings > Agents.

    The software displays the list of machines. The machines with outdated agent versions are marked with an orange exclamation mark.

  4. Select the machines that you want to update the agents on. The machines must be online.
  5. Click Update agent.
  6. Select the deployment agent.
  7. Specify the credentials of an account with administrative privileges on the target machine.

  1. Select the name or the IP address of the management server that the agent will use to access that server.

    By default, the server name is selected. You may need to select the IP address instead if your management server has more than one network interface or if you are facing DNS issues that cause the agent registration to fail.

  1. [Only in on-premises deployments] The update progress is shown on the Activities tab.

During the update, any backups that are in progress will fail.

To update the Cyber Protect definitions on a machine

  1. Click Settings > Agents.
  2. Select the machine on which you want to update the Cyber Protect definitions and click Update definitions. The machine must be online.

To assign the Updater role to an agent

  1. Click Settings > Agents.
  2. Select the machine to which you want to assign the Updater role, click Details, then in the Cyber Protect definitions section, enable Use this agent to download and distribute patches and updates.

To clear cached data on an agent

  1. Click Settings > Agents.
  2. Select the machine on which you want to clear the cached data (outdated update files and patch management data) and click Clear cache.