Updating agents

You can update an agent from the Cyber Protect console or by downloading and running a newer version of their installation file.

Prerequisites

  • On Windows machines, Cyber Protect features require Microsoft Visual C++ 2017 Redistributable. Ensure that it is already installed on your machine or install it before updating the agent. After the installation, a restart may be required. You can find the Microsoft Visual C++ Redistributable package on the Microsoft website: https://support.microsoft.com/help/2999226/update-for-universal-c-runtime-in-windows.
  • [For on-premises deployments] Ensure that the components for remote installation are installed with the management server. For more information, see Components for remote installation.

To check the agent version

  1. In the Cyber Protect console, go to Settings > Agents.
  2. See the Agent version column.

  3. For additional information, select the machine with the agent, and then click Details.

To update an agent from the Cyber Protect console

  1. Update the management server.

  2. In the Cyber Protect console, go to Settings > Agents.

    In the Agent version column, the outdated agents are marked with an orange exclamation mark.

  3. Select the machines on which you want to update the agents. The machines must be online.
  4. Click Update agent.
  5. Select the deployment agent.
  6. Specify administrator credentials for the target machine.

  1. Select the name or the IP address of the management server that the agent will use to access that server.

    By default, the server name is selected. You may need to select the IP address instead if your management server has more than one network interface or if you are facing DNS issues that cause the agent registration to fail.

Update progress is shown on the Activities tab.

During the update, any backups that are in progress will fail.

To update the Cyber Protect definitions on a machine

  1. In the Cyber Protect console, go to Settings > Agents.
  2. Select the machine on which you want to update the Cyber Protect definitions and click Update definitions. The machine must be online.

To assign the Updater role to an agent

  1. In the Cyber Protect console, go to Settings > Agents.

  2. Select the machine to which you want to assign the Updater role, and then click Details.

    For more information this role, see Agents with the Updater role.

  3. In the Cyber Protect definitions section, enable the switch Use this agent to download and distribute patches and updates.

To clear cached data on an agent

  1. In the Cyber Protect console, go to Settings > Agents.
  2. Select the machine on which you want to clear the cached data (outdated update files and patch management data), and then click Clear cache.