Performing Remote Wipes

Files Advanced allows a mobile app to be remotely wiped. This removes all files that are locally stored or cached within the Files Advanced app. All app settings are reset to the previous defaults and any servers that have been configured in the app are removed.

To do this:

1. Open the Files Advanced web interface.
2. Open the Users & Devices tab and navigate to Devices.
3. Find the device you want to wipe remotely and press the Actions button.
4. Press Remote Wipe...
5. Confirm the remote wipe by pressing Wipe.
6. A 'Pending remote wipe' status appears in the Status column for that device.

   Note: Administrator can cancel a pending remote wipe but only before the app connects to the management server. This option appears in the Actions menu after a remote wipe has been issued.

7. Remote wipe will be completed when the device connects to the server again. This step is irreversible.

Connectivity requirements
Files Advanced clients must have network access to the Files Advanced server in order to receive profile updates, remote password resets, and remote wipes. If your client is required to connect to a VPN before they can access Files Advanced, they also need to connect to the VPN before management commands are accepted.