Monitoring backup status

Monitoring at a client, location, or machine level

For each machine that has a backup plan, you can see the following parameters:

  • The status, which is derived from the last backup result (OK, Error, Warning, Not protected)
  • The last backup date and time
  • The next backup date and time

Monitoring at the system level

The Acronis plugin installs the monitors that are listed below. These monitors enable ConnectWise Automate to create tickets and raise alerts related to backup issues. To access the monitors in the ConnectWise Automate console, go to Automation > Monitors, and then select the Internal Monitors tab.

Monitors for machines with ConnectWise Automate agent:

  • Acronis Cyber Protect Cloud - Clients - Critical Issues
  • Acronis Cyber Protect Cloud - Clients - Non Critical Issues
  • Acronis Cyber Protect Cloud - Clients - Warnings
  • Acronis Cyber Protect Cloud - Computers - Critical Issues
  • Acronis Cyber Protect Cloud - Computers - Non Critical Issues
  • Acronis Cyber Protect Cloud - Computers - Warnings
  • Acronis Cyber Protect Cloud - Computers - Missed Backups
  • Acronis Cyber Protect Cloud - Computers - Not protected

Monitors for devices without ConnectWise Automate agent:

  • Acronis Cyber Protect Cloud - Other - Critical Issues
  • Acronis Cyber Protect Cloud - Other - Non Critical Issues
  • Acronis Cyber Protect Cloud - Other - Warnings
  • Acronis Cyber Protect Cloud - Other - Missed Backups
  • Acronis Cyber Protect Cloud - Other - Not protected

To disable creating tickets and alerts related to Acronis Cyber Protect Cloud, clear the Ticket and alert integration check box at Dashboard > Config > Integration > Acronis Cyber Protect Cloud > Integration Settings. The monitors will continue working, but the table they check will no longer be updated. You can enable the ticket and alert integration again at any time.

Monitoring in Backup Manager

You can use the native ConnectWise Automate Backup Manager to monitor the backup status.

Monitoring with Acronis Dashboard

The Acronis plugin installs the dashboard that provides the following information:

  • Protection status - shows the numbers of machines with the OK, Error, and Warning backup statuses; the number of machines without a backup plan; and the number of machines without a cyber protection agent.
  • Active alerts - shows the numbers of Acronis Cyber Protect Cloud alerts with the severity of Error or Warning.
  • Monthly activities - shows the monthly statistics about successful and failed backups.
  • Monthly storage usage - shows the monthly usage of the cloud storage.

To access the dashboard, go to Tools > Acronis Dashboard on the toolbar.

In order to generate the alerts for the missing backup activities, enable Alert option for the backup plan in Acronis Cyber Protect Cloud, as described here:

https://dl.managed-protection.com/u/baas/help/20.08/user/index.html#46968.html

In this way, the alert with warning severity will be generated in Acronis Cyber Protect Cloud and will be forwarded into Acronis Monitors in ConnectWise Automate. If ticket creation is enabled in ConnectWise Automate, then the new ticket will be created for the missing backup activities.

Monitoring with Acronis Dataviews

The Acronis plugin installs the dataviews that sort the Acronis Cyber Protect Cloud statistics by the following criteria:

  • Active Alerts With Error Severity (all resources)
  • Active Alerts With Error Severity (resources with LT agent)
  • Active Alerts With Error Severity (resources without LT agent)
  • Active Alerts With Warning Severity (all resources)
  • Active Alerts With Warning Severity (all resources with LT agent)
  • Active Alerts With Warning Severity (all resources without LT agent)
  • Machines With Backup Plan (Protected)
  • Machines With Old Agent
  • Machines with Ransomware protection
  • Machines Without Agent
  • Machines Without Backup Plan
  • Machines without Ransomware protection
  • Protected Machines With Error Status
  • Protected Machines With OK Status
  • Protected Machines With Warning Status

To access a dataview, click the corresponding item on the Acronis Dashboard or at Automation > Dataviews > Acronis Cyber Protect Cloud .