Changing the timeout for VM heartbeat and screenshot validation

When you validate a backup by running it as a virtual machine, you can configure the timeout between booting the virtual machine and sending the heartbeat request or taking a screenshot.

The default period is as follows:

• One minute—For backups stored on a local folder or a network share.
• Five minutes—For backups stored in the cloud storage.

To change the timeout

1. Open the configuration file of Agent for VMware or Agent for Hyper-V for editing.

   The configuration file is available in the following locations:

   • [For Agent for VMware or Agent for Hyper-V running in Windows] C:\Program Files\BackupClient\BackupAndRecovery\settings.config

   • [For Agent for VMware (Virtual appliance)] /bin/mms_settings.config

     For more information on how to access the configuration file on a virtual appliance, see SSH connections to a virtual appliance.

2. Go to <validation>, and then change the values for local backups and cloud backups as needed:

   <validation>
   <run_vm>
   <initial_timeout_minutes>
   <local_backups>1</local_backups>
   <cloud_backups>5</cloud_backups>
   </initial_timeout_minutes>
   </run_vm>
   </validation>

3. Save the configuration file.
4. Restart the agent.

   • [For Agent for VMware or Agent for Hyper-V running in Windows] Run the following commands at the command prompt:

     net stop mms

     net start mms

   • [For Agent for VMware (Virtual appliance)] Restart the virtual appliance.