Supported remote desktop and assistance features

The following table provides more information about the supported features of the remote desktop and assistance functionality depending on the license.

Feature	Standard protection (service-based licensing mode)	Security and RMM (solution-based licensing mode) RMM service (service-based licensing mode)
Remote assistance via RDP for Windows	No	No
Share a remote connection with users	No	No
Remote connections
Remote actions	Yes	Yes
Selecting a session for Windows/macOS/Linux to connect	No	Yes
Direct connect via RDP and Apple Screen Sharing	No	Yes
Multi-window control	No	Yes
Connection modes: Control/View-only/Curtain	No	Yes
Common credentials support for remote connections	Yes	Yes
Concurrent connections per technician
via RDP	Yes	Yes
via NEAR	No	Yes
Files transfer and sharing
from Windows to Windows/macOS/Linux	No	Yes
from macOS to Windows/macOS/Linux	No	Yes
from Linux to Windows/macOS/Linux	No	Yes
Connecting via Quick Assist application
from Windows to Windows/macOS/Linux	No	Yes
from macOS to Windows/macOS/Linux	No	Yes
from Linux to Windows/macOS/Linux	No	Yes
Remote connections via protocols
Remote connection via NEAR
from Windows to Windows/macOS/Linux	No	Yes
from macOS to Windows/macOS/Linux	No	Yes
from Linux to Windows/macOS/Linux	No	Yes
Remote connection via RDP (desktop client)
from Windows to Windows	Yes	Yes
from macOS to Windows	Yes	Yes
from Linux to Windows	Yes	Yes
Remote connection via RDP (web client)
from Windows to Windows	Yes	Yes
from macOS to Windows	Yes	Yes
from Linux to Windows	Yes	Yes
Remote connection via Apple Screen Sharing
from Windows/macOS/Linux to macOS	No	Yes
Session management
Session recording	No	Yes
Reporting and monitoring
Session history and search	No	Yes
Screenshot transmission	No	Yes
File exchange via clipboard	No	Yes