Supported remote desktop and assistance features
The following table provides more information about the changes of the supported features of the remote desktop and assistance functionality that were introduced in December 2022.
| Feature |
Standard protection before Dec 2022 |
Advanced Management before Dec 2022 |
Standard protection after Dec 2022 |
Advanced Management (RMM) after Dec 2022 |
|---|---|---|---|---|
| Remote assistance via RDP for Windows | Yes | No | No | No |
| Share a remote connection with users | No | Yes | No | No |
| Remote connections | ||||
| Remote actions | No | No | Yes | Yes |
| Selecting a session for Windows/macOS/Linux to connect | No | No | No | Yes |
| Direct connect via RDP and Apple Screen Sharing | No | No | No | Yes |
| Multi-window control | No | No | No | Yes |
| Connection modes: Control/View-only/Curtain | No | No | No | Yes |
| Common credentials support for remote connections | No | No | Yes | Yes |
| Concurrent connections per technician | ||||
| via RDP | Yes | Yes | Yes | Yes |
| via NEAR | No | No | No | Yes |
| Files transfer and sharing | ||||
| from Windows to Windows/macOS/Linux | No | No | No | Yes |
| from macOS to Windows/macOS/Linux | No | No | No | Yes |
| from Linux to Windows/macOS/Linux | No | No | No | Yes |
| Connecting via Quick Assist application | ||||
| from Windows to Windows/macOS/Linux | No | No | No | Yes |
| from macOS to Windows/macOS/Linux | No | No | No | Yes |
| from Linux to Windows/macOS/Linux | No | No | No | Yes |
| Remote connections via protocols | ||||
| Remote connection via NEAR | ||||
| from Windows to Windows/macOS/Linux | No | No | No | Yes |
| from macOS to Windows/macOS/Linux | No | No | No | Yes |
| from Linux to Windows/macOS/Linux | No | No | No | Yes |
| Remote connection via RDP (desktop client) | ||||
| from Windows to Windows | Yes | Yes | Yes | Yes |
| from macOS to Windows | Yes | Yes | Yes | Yes |
| from Linux to Windows | No | No | Yes | Yes |
| Remote connection via RDP (web client) | ||||
| from Windows to Windows | Yes | Yes | Yes | Yes |
| from macOS to Windows | Yes | Yes | Yes | Yes |
| from Linux to Windows | No | No | Yes | Yes |
| Remote connection via Apple Screen Sharing | ||||
| from Windows/macOS/Linux to macOS | No | No | No | Yes |
| Session management | ||||
| Session recording | No | No | No | Yes |
| Reporting and monitoring | ||||
| Session history and search | No | No | No | Yes |
| Screenshot transmission | No | No | No | Yes |
| File exchange via clipboard | No | No | No | Yes |