Customer Service & Support - Acronis

FAQ

1. Q: What is the Acronis Support Lifecycle Policy?
A: The policy provides consistent and predictable guidelines for the availability of Acronis product support from the date of a product’s release and over the course of the product’s life.
2. Q: Is the Acronis Support Lifecycle Policy applicable globally?
A: Yes, the Acronis Product Support Lifecycle is a worldwide policy.
3. Q: If I have multiple Acronis products, do they all share the same support lifecycle timelines?
A: Each product has its own phase dates. Please check the Business and Consumer products table.
4. Q: How can I update my Acronis product?
A: You can download the latest update of an Acronis product from your Acronis Account. You can find more details in the Acronis Knowledge Base: The Difference Between an Upgrade and an Update.
5. Q: How do I upgrade my Acronis product?
A: If you have:
  • - A valid perpetual license for an Acronis business product with active maintenance, or
  • - A valid non-expired subscription license for an Acronis business product, or
  • - A valid non-expired subscription license for an Acronis consumer product,
you can upgrade to the latest version as part of your maintenance/subscription benefits via the Acronis Account section of the Acronis website. If your maintenance or subscription has expired, you need to renew it via your preferred Acronis reseller or the Acronis website.