Release Notes

Build 529April 28, 2020

Version 1.6

Platform version: Acronis Cyber Cloud 9.0

This release provides support for Acronis Cyber Cloud 9.0 features such as new editions, Office 365 Teams offering items as well as two-factor authentication support for customer accounts.

What's new

  • Acronis Cyber Cloud 9.0 support for editions and alerts
  • 2FA support for customer accounts
  • Support new offering item: O365 Teams
Build 437November 30, 2019

Update 5

Platform version: Acronis Cyber Cloud 8.0 RTM

With this update the integration with ConnectWise Manage offers enhancements and addresses the issues found in the previous releases.

What's new

  1. Support for Acronis Cyber Cloud 8.0
  2. Simplified product mapping setup
  3. Support for 7 new languages in the integration interface:
    • Bulgarian
    • Norwegian
    • Swedish
    • Finnish
    • Serbian
    • Malay
    • Indonesian

Fixed issues

  • [CI-5031] HTTP error 500 when mapping the same company by another integrator
  • [CI-4725] Hide inactive products
  • [CI-4518] TypeError during alerts import
  • [CI-4261] Company mapping not fully loaded when having duplicate companies
Build 394March 28, 2019

Update 4

Platform version: Acronis Cyber Cloud 7.9 RTM

With this update the integration with ConnectWise Manage offers enhancements and addresses the issues found in the previous releases.

What's new

  • New offering items for GSuite
Build 383December 26, 2018

Update 3.2

With this update the integration with ConnectWise Manage offers enhancements and addresses the issues found in the previous releases.

What's new

  • New offering items for O365: Mailboxes, OneDrive and Sharepoint
  • Ability to filter products in product mapping via API

Fixed issues

  • [CI-4059] Optimized algorithm to manage deleted companies
  • [CI-4250] Ticket with long summary is not created
Build 372November 12, 2018

Update 3.1

With this update the integration with ConnectWise Manage offers enhancements and addresses the issues found in the previous releases.

What's new

  • New offering item for Plesk and cPanel backup: Web hosting servers
  • Improved error messages on setup screen

Fixed issues

  • [CI-3932] Product mapping is broken
  • [CI-3943] ConnectWise site is always prepanded with the "api-" prefix
  • [CI-4010] Usage is not synced for 70+ additions per an integrator
Build 363October 8, 2018

Update 3

Platform version: Acronis Data Cloud 7.8 RTM

What's new

With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.

  • New integration with Notary Cloud and Physical Data Shipping

Fixed issues

  • [CI-3695] "Nothing to sync" message appears on company mapping when billing is turned off
  • [CI-3539] "An unexpected application error" appears when browsing integration
Build 338July 31, 2018

Update 2 HF1

Platform version: Acronis Data Cloud 7.7 Update 2

What's new

With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.

  • Increased performance and stability

Fixed issues

  • [CI-3433] EventsWorker fails with TypeError
Build 334June 25, 2018

Update 2

What's new

With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.

  • New integration with Files Cloud and Disaster Recovery Cloud
  • Enhanced user interface
  • Simplified billing configuration and the “free provisioning” option in the billing settings
  • Support for more than 10,000 accounts per partner
  • Auto-closing of tickets and support for their sub-types
  • Improved performance and stability

Fixed issues

  • The "Priority" and "Status" fields are not disabled in Microsoft Edge and Internet Explorer if the ticket type is "None"
  • Not all the products are available in the drop-down lists on the "Billing and provisioning" tab
  • Quota update events may be generated even if tenant quotas have not been changed
  • A customer tenant is duplicated in the management portal if this tenant was mapped to the ConnectWise company via the partner's "Integration" tab but has been unmapped via the customer's "Integration" tab
Build 211April 11, 2018

Update 1 HF7

What's new

Acronis Backup Cloud integration with ConnectWise Manage Update 1 HF7 is ready. With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.

  • Increased performance and stability
  • An ability to set up integration with one CW site for two and more Partners
  • Branding changes
Build 192October 27, 2017

Update 1 HF6.2

What's new

Acronis Backup Cloud integration with ConnectWise Manage Update 1 HF6 is ready. With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.

  • Increased performance and stability
Build 188October 27, 2017

Update 1 HF6

What's new

Acronis Backup Cloud integration with ConnectWise Manage Update 1 HF6 is ready. With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.

  • Increased performance and stability

Fixed issues

  • Sometimes Ticket synchronization isn't work with "400 Bad Request: Bad Request" error.
Build 187October 10, 2017

Update 1 HF5

What's new

Acronis Backup Cloud integration with ConnectWise Manage Update 1 HF5 is ready. With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.

  • Increased performance and stability

Fixed issues

  • An infinite 'waiting for sync' message at customer level for Agreement and Billing method fields
  • Sometimes ConnectWise Manage tickets are not generated for backup's alerts
Build 180August 1, 2017

Update 1 HF4

What's new

Acronis Backup Cloud integration with ConnectWise Manage Update 1 HF4 is ready. With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.

  • Increased performance and stability

Improved filtering for group mapping

Fixed issues

  • An incorrect storage is used for provisioning if multiple storages are available
  • An unexpected error occurs during integration deletion
  • An unexpected error is returned by the API: "Integration is not available. Error code 500."
Build 155June 13, 2017

Update 1 HF2

What's new

  • Increased performance and stability
Build 150May 25, 2017

Update 1 HF1

What's new

Acronis Backup Cloud integration with ConnectWise Manage Update 1 HF1 is ready. With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.

  • Increased performance and stability

Fixed issues

  • Inability to set integration with on-premise ConnectWise installations
  • Inability to create new tickets for already exist alerts
Build 124March 31, 2017

Update 1

What's new

Acronis Backup Cloud integration with ConnectWise Manage Update 1 HF1 is ready. With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.

  • Single pane view for group mapping - view, set, or remove correspondence between ConnectWise companies and Acronis Backup Cloud groups
  • Increased performance and stability

Fixed issues

  • Inability to set integration with on-premise ConnectWise installations
Build 88February, 2017

RTM

Features of Acronis Backup Cloud integration with ConnectWise Manage

Acronis Backup Cloud integration with ConnectWise Manage Update 1 HF1 is ready. With this update, the integration with ConnectWise Manage offers enhancements and stability improvements and addresses issues found in the previous releases.

  • Provisioning of backup services to new and existing ConnectWise customers from the ConnectWise Manage console.
  • Automatic creation of tickets for backup, recovery, or quota-related issues in the ConnectWise Manage console.
  • Automatic billing of backup customers in the ConnectWise Manage console based on their usage of Acronis Backup Cloud.

Known issues and limitations

  • Inability to set integration with on-premise ConnectWise installations.
Build Path - Where the CHM file is located