Build 374January, 2021
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Version 1.9.2

Platform version: Acronis Cyber Cloud 9.0

Overview

This release provides support for new offering items for:

  • Greathorn Email Security
  • Notarization & E-signatures in File Sync & Share

What's new

  • [CI-9882] Greathorn Email Security support
  • [CI-9438] Support additional Notary offering items in Files Cloud service
Build 370December 18, 2020
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Version 1.9.1

Platform version: Acronis Cyber Cloud 9.0

Overview

This release provides support for the new Omnivoice Offering Items.

What's new

  • [CI-9436] Support Omnivoice service
Build 363October 16, 2020
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Version 1.9

Platform version: Acronis Cyber Cloud 9.0

Overview

This release provides improved support for large numbers of companies on the Company Mapping page.

What's new

  • [CI-3339] Support mapping of large numbers of customers
Build 360September 16, 2020
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Version 1.8.360

Platform version: Acronis Cyber Cloud 9.0

Overview

This release provides support for new offering items and quotas for Exchange Online as well as OneDrive backup for Microsoft 365.

What's new

  • [CI-8607] Support new offering items in C20.09
Build 352August 13, 2020
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Version 1.7

Platform version: Acronis Cyber Cloud 9.0 release 20.08

Overview

This release greatly improves error wording for mapping errors, by providing concrete instructions what should be done to resolve conflicts. It also offers support for the new Acronis Cyber Protect Essential editions.

What's new

  • [CI-6962] Support for Essential editions
  • [CI-7063] Improved error wording for mapping errors
Build 340June 3, 2020
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Version 1.6.5

Platform version: Acronis Cyber Cloud 9.0

Overview

This release provides support for "Read-only Administrator" user's role as well as further improvements and minor fixes.

What's new

  • Support for "Read-only Administrator" user's role
Build 339April 28, 2020
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Version 1.6

Platform version: Acronis Cyber Cloud 9.0

Overview

This release provides support for Acronis Cyber Cloud 9.0, new editions and Office 365 Teams offering items. New are also several fields in ticket creation for issue type, issue sub-type as well as the contract name in ticket options. In addition, stability and functionality are improved.

What's new

  • New fields in ticket creation
  • Acronis Cyber Cloud 9.0 support for editions and alerts
  • Support new offering items: Office 365 Teams
  • 2FA support for customers
Build 290November 31, 2019
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Version 1.4

Platform version: Acronis Cyber Cloud 8.0

Overview

This is a maintenance release that includes support for Acronis Cyber Cloud 8.0 and Autotask PSA 2019.1.

Fixed issues

  • [CI-5369] Localization
  • [CI-3445] Acronis Cyber Cloud 8.0 support
  • [CI-4547] Autotask PSA 2019.1 support
  • [CI-4210] Autotask API 1.6 support
  • [CI-3752] Change user creation algorithm
  • [CI-3466] Kubernetes deployment support
Build236March 28, 2019
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Version 1.3

Platform version: Acronis Cyber Cloud 7.9

Overview

The main purpose of this release is to provide compatibility with Acronis Cyber Cloud 7.9.

What's new

  • Support platform changes that affect CW Manage integration
  • New offering items in 7.9

Fixed issues

  • [CI-4601] Reduce integrations' resource limits
Build231December 26, 2018
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Update 2.2

Overview

With this update, the integration with Autotask PSA offers enhancements and stability improvements and addresses issues found in the previous releases.

What's new

  • New offering items for O365: Mailboxes, OneDrive and Sharepoint
Build 224November 12, 2018
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Update 2.1

Overview

With this update, the integration with Autotask PSA offers enhancements and stability improvements and addresses issues found in the previous releases.

What's new

  • New offering item for Plesk and cPanel backup: Web hosting servers

Fixed issues

  • [CI-3932] Product mapping is broken
Build222October 8, 2018
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Update 2

Overview

With this update, the integration with Autotask PSA offers enhancements and stability improvements and addresses issues found in the previous releases.

What's new

Integration with the following functionalities is added:

  • Notary service
  • Physical Data Shipping

Fixed issues

  • [CI-3675] All requests to Autotask API result in "HTTP error 500".
Build205July 11, 2018
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Update 1 HF2

Platform version: Acronis Data Cloud 7.7 Update 1

What's new

  • Increased performance and stability.

Fixed issues

  • Invalid tickets titles in the tickets.
  • Local backup quota is not set as unlimited.
Build171June 15, 2018
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Update 1 HF1

What's new

  • Increased performance and stability.

Fixed issues

  • Tickets cannot be created if accounts have never been synchronized.
Build168March 20, 2018
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Update 1

What's new

  • Increased performance and stability.
  • Ticket auto-closing option is available.

Fixed issues

  • Integration tab loads too long in the case of a lot of accounts in Autotask.
Build134December 22, 2017
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HF2

What's new

  • Increased performance and stability.

Fixed issues

  • Sometimes partner's Autotask mapping of Acronis group hangs.
  • Sometimes ticket synchronization results in the "Internal Server Error".
Build128October 20, 2017
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HF1

What's new

Increased performance and stability

Fixed issues

Sporadic error:"Cannot connect to Autotask PSA.Check integration settings and try again."

Build124August 24, 2017
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RTM

Features of Acronis Backup Cloud integration with Autotask PSA

  • Provisioning of backup services to new and existing Autotask PSA accounts from the Autotask PSA console.
  • Automatic creation of tickets for backup, recovery, or quota-related issues in the Autotask PSA console.
  • Automatic quota setup for customers in Acronis Backup Cloud based on contract details in the Autotask PSA.
  • Single pane view for group mapping - view, set, or remove correspondence between Autotask PSA accounts and Acronis Backup Cloud groups.

Known issues and limitations

  • 15-min synchronization interval for changes at Group Mapping tab.