Release Notes

Build1098May 20, 2020

Version 1.7

Platform version: Acronis Cyber Cloud 8.0 and 9.0

This release makes it possible to link Automate locations to Acronis tenants, thus providing greater mapping flexibility.

What's new

  • Mapping of Automate location to Acronis tenant is now allowed
Build 1082March 25, 2020

Version 1.6.2

This is a maintenance release that fixes an issue where certain libraries used for logging were not found.

Fixed issues

  • CI-6385 Log4net lib not found
Build 1081February 13, 2020

Update 6.1

This is a maintenance release that fixes a number of issues and improves performance.

Fixed issues

  • CI-6213 Switch to running the installer as Local Agent, to avoid the need for Admin credentials.
  • CI-6210 Fixed an issue where the installation script would sometimes fail on the first attempt.
Build 1071December 18, 2019

Update 6

With this update, Acronis plugin for ConnectWise Automate offers enhancements and stability improvements and addresses issues found in the previous releases.

What's new

  • Enable two-factor authentication when provisioning a new customer.
  • Provision of all Acronis Cyber Cloud editions:
    • Standard Edition
    • Advanced Edition
    • Disaster Recovery Edition

Fixed issues

  • CI-3458 Acronis Cyber Cloud 8.0 support: editions, alerts.
  • CI-5316 2FA support.
  • CI-6096 Remove links for deleted Automate clients.
Build 1013August 9, 2019

Update 5

With this update, Acronis plugin for ConnectWise Automate offers enhancements and stability improvements and addresses issues found in the previous releases.

What's new

  • Manage Active Protection plans from the ConnectWise Automate interface.
  • Protect Linux devices.
  • Write events to the ConnectWise Automate audit log.
  • Monitor alerts for protected resources without the ConnectWise Automate agent.
  • No password is required to link a customer tenant.
  • Provision all of the Acronis Cyber Cloud services:
    • Disaster Recovery
    • File Sync & Share
    • Notary
    • Physical Data Shipping

Fixed issues

  • [CI-5188] The "Install agent" script is scheduled with the wrong parameters when trying to install the agent via the Client/Location/Machine view.
  • [CI-3608] Incorrect "Last backup status" is displayed in Backup Manager.
  • [CI-2857] Remove mapping for deleted cloud tenants.
Build 850July 4, 2019

Update 4.2

With this update, Acronis plugin for ConnectWise Automate offers enhancements and stability improvements and addresses issues found in the previous releases.

Fixed issues

  • [CI-360] Agents are shown as not having a backup plan
  • [CI-3927] The agent installation script for Mac is broken
  • [CI-4794] Cannot schedule the script for agent installation
  • [CI-4818] The LastRun column in the backupdefinitionschedules table is incorrect
Build 800February 26, 2019

Update 4.1

With this update, Acronis plugin for ConnectWise Automate offers enhancements and stability improvements and addresses issues found in the previous releases.

What's new

Support for ConnectWise Automate 2019

Fixed issues

  • [CI-4451] Backup Manager errors are fixed.
Build 645August 29, 2018

Update 4

What's new

  • Backup plan applying via script
  • Support for multiple Partner accounts
  • Extended logging capabilities
  • Default backup plans for servers and workstations
  • Plugin update notification improvements

Fixed issues

  • [CI-2980] The plugin reopens old alerts

Known issues

  • [CI-3608] Incorrect "Last backup status" is displayed in Backup Manager
Build 525April 25, 2018

Update 3 HF2

Fixed issues

  • [CI-2980] The plugin reopens old alerts
Build 524April 26, 2018

Update 3 HF1

Fixed issues

  • Alerts synchronization isn't working
  • Dataview shows incorrect info about machines
  • There is no data in Acronis Dashboard when we don't remove mapping with non-existing group
  • Unsupported alerts types broke all alerts synchronization
Build 510January 17, 2018

Update 3

What's new

  • Stability and quality improvements
  • Dashboard with Acronis Cyber Cloud health statuses with filter by client
  • Backup plan import improvements. Application Backup settings can be imported

Fixed issues

  • Machines with Old Agent dataview can be empty for some reason even though agents can be updated
Build 411December 5, 2017

Update 2 HF2

What's new

  • Stability and quality improvements
  • ConnectWise Automate 12 supported

Fixed issues

  • Sometimes backup health report does not show graphs even though machines are successfully backed up
Build 404September 25, 2017

Update 2 HF1

What's new

  • Stability and quality improvements

Fixed issues

  • Incorrect information about Machines without agents in the Acronis Dashboard
  • Acronis Backup Cloud tab is missing from client and location view
Build 339August 24, 2017

Update 2

What's new

  • Stability and quality improvements
  • Ability to link Acronis Backup Cloud Units and Clients groups
  • Dashboard with Acronis Backup Cloud health statuses
  • Dataviews with Acronis Backup Cloud health statuses

Fixed issues

  • Significant delay during plugin initializing
Build 243March 21, 2017

Update 1 HF2

Fixed issues

  • Sometimes Backup Manager wasn't sync backup information.
  • Machine list is empty if mobile plan is exist.
  • 7zip files don't appear in LTShare directory.
Build 237January 31, 2017

Update 1 HF1

What's new

  • Acronis tile for LabTech v11 patch 8 is not appear.
  • The error msg isn't disappeared after switch from plan to plan.
  • Importing of backup plan with encryption isn't work.
Build 228December 16, 2016

Update 1

What's new

  • Automatic installation of backup agents at the client and location levels.
  • The capability to import a backup plan from Acronis Backup Cloud and propagate it to all clients.
  • Conversion of Acronis Backup Cloud alerts to LabTech tickets and alerts can now be disabled.
  • Editing the integration parameters at the partner and client levels is now possible without reinstallation of backup agents
  • Usability improvements:
    • Support for the light color theme in LabTech 11.
    • A direct link to the backup plan creation panel in the backup console is added to the 'Backup Plan Selection' dialog.
    • Redirect to the recovery points in the backup console when clicking the 'Recovery' button.
    • Acronis-specific searches, e.g., for displaying machines without a backup agent.

Fixed issues

  • Acronis-specific scripts may not appear under Scripts on the navigation tree after adding the plugin.
  • The 'Last backup' field is empty.
  • The same icons for machines with different operating systems are displayed in the machine list.
Build 108November 14, 2016

RTM HF2

What's new

  • Stability and quality improvements

Fixed issues

  • Backup plans detail does not shown for schedule specific backup plans.
Build 104October 19, 2016

RTM HF1

What's new

  • Stability and quality improvements

Fixed issues

  • Only LabTech super admin can perform integration with Acronis Backup Cloud and setting up the Acronis customer provisioning.
  • When someone except LabTech super admin opens the Acronis Backup Cloud tab they are asked to fill out credentials for the Acronis customer even if the company has been set up already.
  • Scripts sometimes did not appeared after the plugin installation.
Build 102September 21, 2016

RTM

Features

  • Provision new Acronis Backup Cloud customers from the LabTech console
  • Remotely install, update, and manage the Acronis backup agent on protected machines
  • Easily assign, control, and revoke backup plans to one or many machines
  • Monitor backup status for errors and warnings inside the LabTech console
  • Leverage integrated LabTech ticketing and alerting to track and manage backup events
  • Deliver detailed backup reports highlighting data protection service statistics

Known issues and limitations

  • Only LabTech super admin can perform integration with Acronis Backup Cloud and setting up the Acronis customer provisioning.
  • When someone except LabTech super admin opens the Acronis Backup Cloud tab they are asked to fill out credentials for the Acronis customer even if the company has been set up already.
Build Path - Where the CHM file is located