Build: August 8, 2022

Version 2.7

This update features:

  • New Acronis Advanced packs

  • Updates on the billing metrics display used

  • New and simplified way to add an Acronis server

  • Additional support to modify service templates' settings as well as make changes between products with different setup

  • Updated Client area that provides a more seamless experience

  • Additional bug fixes

Important note

This release brings significant updates in the billing metrics. Prior to upgrading, run a pre-check as explained here. Also note that based on the pre-check result, you might need to update your Acronis product configuration in WHMCS.

Post-upgrade, run the following maintenance tasks to ensure that the module works smoothly:

  • Go to the add-on modules admin screen (System SettingsAddon Modules) to allow the integration to finalize the upgrade.
  • Run a Template Cache cleanup (UtilitiesSystemSystem Cleanup) to ensure all new offering items are properly displayed on the product configuration screen.
  • Manually run all cron jobs to make sure that the new billing metrics are properly synchronized with the usage reports.

After upgrading to WHMCS 2.7, the Advanced packs pricing have to be reconfigured since this release updates the offering items.

What's new

  • New Acronis products support

  • Billing metrics and usage updates
    1. Added new billing metrics for own service provider storage. You can now bill separately your own storage and the one, registered by your partner. The new available metrics are as follows:
      • Cyber Protection (per GB) - Service Provider storage
      • Cyber Protection (per workload) - Service Provider storage
      • File Sync & Share (per user) - Service Provider storage
    1. Addition of "Microsoft 365 shared seats" usage metric in the Client area
    2. Removed non-billable metrics from the Admin area: 
      • Per workload: Workstations (included features)
      • Per GB: Workstations (included features)
      • Per workload: Servers (included features)
      • Per GB: Servers (included features)
      • Per workload: Virtual machines (included features)
      • Per GB: Virtual machines (included features)
      • Per workload: Web hosting servers (included features)
      • Per GB: Web hosting servers (included features)
      • Per workload: Acronis Cyber Protect Cloud - Hybrid storage
      • Per workload: Acronis Cyber Protect Cloud - Partner storage
      • Per user: Acronis Cyber Files Cloud - Hybrid storage
    3. Improvement in the Admin area that merges advanced packs metrics in order to avoid redundant information.
  • Acronis product configuration in WHMCS
    1. Improvement that allows copy-pasting API Client credentials from the clipboard (after copied from the Acronis Cyber Cloud Management portal). This capability only works when using HTTPS protocol.
    2. Updates in configurable items' naming to match billing metrics.
    3. Updates in the Client and Admin areas to match Cyber Platform naming conventions.
    4. Improvement in the service template management, the following was added:
      • Support for management and security settings' edit in already created templates.
      • Support upgrade between templates with different management and security settings.
      • Support upgrade to a template when the tenant's management or security settings have been modified in the Acronis Cyber platform.
  • Client area improvements
    • Improvement that displays the PAYG items currently in use

Known limitations

Known limitations are listed here.

Obtaining the new version

Visit WHMCS Marketplace: https://marketplace.whmcs.com/product/1246

Build: January 21, 2022

Version 2.6

This update brings improvements to the Acronis product configuration in WHMCS, updated usage calculation for some billing metrics to support the latest Acronis price list as well as a number of bug fixes and updates of the integration module internal libraries.

What's new

  • Acronis product configuration in WHMCS
    1. Service providers can now choose whether the Acronis product name should be part of the provisioned tenant name. This system-wide setting is controlled via the integration configuration file.
    2. Unit names for Acronis billing metrics have been updated according to the company price list.
    3. Only billing metrics, related to the Acronis template used, are now displayed on the Module Settings tab during product configuration. The service provider can monitor all metrics by switching the "Show all usage metrics" setting ON.
  • Billing metrics and usage updates
    1. Usage calculation has been updated for the metrics below to support new Acronis data centers from price groups 2 and 3.
      • Per GB: Acronis Cyber Protect Cloud - Acronis-hosted storage
      • Per GB: Advanced Disaster Recovery - Acronis-hosted storage
      • Per GB: Files Cloud - Acronis-hosted storage
      • Per Workload: Acronis Cyber Protect Cloud - Acronis-hosted storage
      • Per Workload: Acronis Cyber Protect Cloud - Google Workspace
      • Per Workload: Advanced Disaster Recovery - Acronis-hosted storage
      • Per User: Files Cloud - Acronis-hosted storage
    2. Two new metrics were added in order to support the changes in the Acronis licensing approach for Microsoft 365 services:
      • Per Workload: Acronis Cyber Protect Cloud - Microsoft 365 seats (Acronis-hosted Cloud storage)
      • Per Workload: Acronis Cyber Protect Cloud - Microsoft 365 seats (SP/Azure/Google-hosted storage)
    1. The usage calculation for the range type of metrics was updated to show in WHMCS the same usage as in the Acronis Cyber Protect Cloud UI and usage reports. Changes will affect the following metrics:
      • Per GB: Advanced Disaster Recovery - Acronis-hosted - 1 compute point
      • Per workload: Advanced Disaster Recovery - Acronis-hosted - 1 compute point
      • Acronis Cyber Notary Cloud - eSignatures
      • Acronis Cyber Notary Cloud - Notarizations
      • Per GB: Acronis Cyber Files Cloud Advanced - eSignatures
      • Per GB: Acronis Cyber Files Cloud Advanced - Notarizations
      • Per user: Acronis Cyber Files Cloud Advanced - eSignatures
      • Per user: Acronis Cyber Files Cloud Advanced - Notarizations
      • Omnivoice (virtual phone system) - 300 minutes
      • Omnivoice (virtual phone system) - 100 SMS
      • Physical Data Shipping - to the Cloud
  • Improvements for end customers
    1. Clients can now turn ON/OFF the Acronis Recovery notifications directly from the client area.

Obtaining the new version

Visit WHMCS Marketplace: https://marketplace.whmcs.com/product/1246

Build: September 30, 2021

Version 2.5

What's new

  • Added support for:
    • Advanced Email Security pack
    • Advanced File Sync and Share pack
    • VMWare Cloud Director offering (partner-type templates only)
    • Notary document templates offering
  • Usage of Acronis Cyber Protect included (free) features now displayed both in the admin and client areas (for customer products)
  • Device Control Notifications can be managed from the client area
  • Each Acronis service now has a separate configurable options template

Obtaining the new version

Visit WHMCS Marketplace: https://marketplace.whmcs.com/product/1246

Build: June 11, 2021

Version 2.4.1

What's new

Added the following billing metrics:

  • Per GB: Acronis Cyber Protect Cloud - Local storage (per GB)
  • Per user: Acronis Cyber Files Cloud - Hybrid storage (per GB)

Obtaining the new version

Visit WHMCS Marketplace: https://marketplace.whmcs.com/product/1246

Build: May 24, 2021

Version 2.4

This update of Acronis Cyber Cloud module for WHMCS brings support for a new advanced licensing.

What's new

  1. Advanced licensing
    • Added support for new Cyber Cloud Protect (available both in per gigabyte and per workload billing modes).
    • Added support for Advanced Security, Advanced Management, Advanced Backup and Advanced Disaster Recovery packs.
    • Usage billing is supported for new products.
    • Previous additions can still be managed via WHMCS, but are now marked as legacy.
    • It is possible to switch from legacy editions to the new Cyber Cloud Protect.
      • For partner tenants: new services should be added to the existing template/product. This will allow partners to move their customers from legacy editions to the new Cyber Cloud Protect. Once all customers are switched, the partner can upgrade to the product without legacy editions (if required).
      • For customer tenants: new template and product should be configured (with appropriate quotas and configuration options). Customers can then upgrade to a new product.
    • Limitations:
      • Usage for included (free) features is not supported in the current release.
      • Switching from new Cyber Cloud Protect to legacy editions is not supported.
      • Switching for end customers can be done only via upgrade from legacy to new template. Switching via reconfiguration of existing customer template is not supported.
  2. Template wizard improvements
    It is now possible to define all the settings available during tenant creation in the Acronis Management Portal.
    • The mode setting defines whether the customer will be created in trial or in production mode. This setting is applicable only for customer account type.
    • The Management mode setting manages the access to the tenant (self-service or managed by service provider).
    • Two-factor authentication enables 2FA for the tenant. If turned on, all users will require two-factor authentication setup.
    • Enhanced security mode defines whether to use encryption for all backups. This setting is applicable for the customer account type only.

Fixed issues

Fixed "Local Storage" usage reporting for legacy editions.

Obtaining the new version

Visit WHMCS Marketplace: https://marketplace.whmcs.com/product/1246

Build: March 1, 2021

Version 2.3

What's new

  • Ability to sell Acronis products as add-ons
  • Added metric for Cyber Protect Cloud - Partner storage

Fixed issues

Issues with SSO to Acronis Management Portal

Obtaining the new version

Visit the WHMCS Marketplace: https://marketplace.whmcs.com/product/1246

Build: November 30, 2020

Version 2.2.2

Fixed issues

  • GitHub #4 Cron Daemon email every 5 minutes after upgrading to the latest version
  • GitHub #6 Usage report download_path is problematic
  • GitHub #7 Add usage report configuration to the WHMCS Integration Manual
  • GitHub #8 Storage usage totals are incorrect
  • CI-9407 The usage report is broken in WHMCS 8.0
  • CI-9546 Cannot delete template because it is used by non-Acronis products
Build: October 22, 2020

Version 2.2.1

Fixed issues

  • CI-9271 Product downgrade failure corrupts other subscriptions
Build: September 17, 2020

Version 2.2

With this update, the Acronis Cyber Cloud module for WHMCS brings support for a new Acronis Cyber Protect licensing model.

What's new

  1. Support for a new Acronis Cyber Protect licensing model, the following new editions were added:
    • Cyber Protect (billing mode - per workload), including:
      • Cyber Protect - Essentials
      • Cyber Protect - Standard
      • Cyber Protect - Advanced
      • Cyber Backup - Standard
      • Disaster Recovery add-on
    • Cyber Backup (billing mode - per GB), including:
      • Cyber Backup - Standard
  2. Support for Usage Billing
  3. Support for WHMCS 8.0

Fixed issues

New template creation isn't allowed due to table constraints when API logging is enabled.

Build: May 06, 2020

Version 2.1

With this update, the Acronis Cyber Cloud module for WHMCS brings support for Acronis Cyber Protect editions and offering items.

What's new

  • Support for Acronis Cyber Cloud 9.0
    • New editions:
      • Cyber Protect - Standard
      • Cyber Protect - Advanced
      • Cyber Protect - Disaster Recovery
  • Improved appearance of the Acronis Cyber Cloud add-on in WHMCS platform
  • Usability improvements:
    • Templates wizard: The customer-type tenant is selected as the default for new templates
    • Servers wizard: URL format is accepted now for datacenter hostname
  • Documentation updated

Obtaining the new version

Visit WHMCS Marketplace https://marketplace.whmcs.com/product/1246

Build: March 27, 2020

Version 2.0, Hotfix 05

With this update, Acronis Cyber Cloud module for WHMCS brings a bugfix for the server error on saving a template.

Fixed issues

Created template is saved with "Server Not found" error.

Obtaining the new version

Visit WHMCS Marketplace https://marketplace.whmcs.com/product/1246

Build: March 13, 2020

Version 2.0, Hotfix 04

With this update, Acronis Cyber Cloud module for WHMCS brings a bugfix for the inability to edit a new template.

Fixed issues

UI issue: cannot edit a template.

Obtaining the new version

Visit WHMCS Marketplace https://marketplace.whmcs.com/product/1246

Build: March 05, 2020

Version 2.0, Hotfix 03

With this update, Acronis Cyber Cloud module for WHMCS brings a bugfix for the managing templates (creating, editing, deleting) issue.

Fixed issues

  • Creation, edition and deletion of a new template is not allowed due to the table constraints.
  • Support ability to change currency in WHMCS Client Area.

Obtaining the new version

Visit WHMCS Marketplace https://marketplace.whmcs.com/product/1246

Build: February 06, 2020

Version 2.0, Hotfix 02

With this update, Acronis Cyber Cloud module for WHMCS brings support for symlinks used on installations to resolve the project's root path.

Fixed issues

WHMCS module shows blank page on installations that use symlinks.

Obtaining the new version

Visit WHMCS Marketplace https://marketplace.whmcs.com/product/1246

BuildJanuary 16, 2020

Version 2.0, Hotfix 01

With this update, Acronis Cyber Cloud module for WHMCS brings compatibility with a new version of WHMCS 7.9.1 and bug fixes.

What's new

Support for WHMCS 7.9.1

Fixed issues

Addon module handles deletion of other products and fails

Obtaining the new version

Visit WHMCS Marketplace https://marketplace.whmcs.com/product/1246

Build: December 3, 2019

Version 2.0

With this update, Acronis Cyber Cloud module for WHMCS brings new architecture and addresses issues found in the previous releases.

What's new

  • Support for Acronis Cyber Cloud 8.0
    • Editions Support
      • Standard
      • Advanced
      • Disaster Recovery
    • Applications Support
      • Backup & Disaster Recovery
      • File Sync & Share
      • Physical Data Shipping
      • Notary
      • Cyber Infrastructure SPLA
  • New architecture: the new version consists of Addon and Provisioning modules
  • Templates implemented: they were designed to combine the following settings for the product
    • Associated server
    • Tenant-type: Customer or Partner
    • Set of available applications
    • Specific edition(s)
    • Resource quotas
  • New service page in the Client area that allows client to check the service status, resource usage and manage notifications
  • New Configurable Options wizard that help to speed up and simplify the creation of Configurable Options Groups
  • Ability to enable Module Log for Acronis Cyber Cloud module
  • Ability to enable resource overage (system-wide setting)
  • New languages supported:
    • Chinese (zh_TW)
    • Czech (cs_CZ)
    • Norwegian (no_NO)
    • Swedish (sv_SE)
  • Seamless migration from the previous module v1.0
  • Source code of the plugin was published on github under MIT license
  • New improved documentation prepared

Obtaining the new version

Visit WHMCS Marketplace https://marketplace.whmcs.com/product/1246

Build: December 3, 2018

Version 1.0 Update 6.2

Support for a new offering item: Web hosting servers Allows backing up Linux-based physical and virtual servers running Plesk or cPanel control panels

Build: September 14, 2018

Version 1.0 Update 6.1

What's new

Enable cloud-to-cloud backup for Microsoft Office 365.

Fixed issues

Incorrect redirect to the Configure step in online store.

Build: July 19, 2018

Version 1.0 Update 6

What's new

Ability to sell storage for local backups.

Fixed issues

The module cannot communicate with Acronis Cyber Cloud 7.7.1. An error with code 401 occurs.

Build: February 16, 2018

Version 1.0 Update 5

What's new

Ability to use the module with multiple Acronis partner accounts.

Fixed issues

  • The module configuration fails if httpd does not have enough permissions to store cookies
  • The "Trial" flag is not propagated to Acronis Cyber Cloud if PHP7 is used
  • The "Configurable options" section of the configuration guide is updated
Build: September 14, 2017

Version 1.0 Update 4.1

Fixed issues

Disable the workaround for the issue #CORE-11375 for WHMCS 7.2.3 and later versions.

Build: June 16, 2017

Version 1.0 Update 4

What's new

Backup of websites is now available.

Fixed issues

  • A non-branded URL is used for redirecting a client from Client Area to the backup console.
  • The resource usage representation for unlimited resources is corrected in Client Area.
  • After the module upgrade to version 1.0.124, the following error appears in Client Area: "The backup user is not found."
  • The "Change Password" link is shown in Client Area if a backup user is deleted.
Build: April 12, 2017

Version 1.0 Update 3.1

Fixed issues

Sometimes a backup status is not shown in Client Area

Build: April, 5, 2017

Version 1.0 Update 3

What's new

  • Backup account activation options. There are two options available:
  • Ask a client for a login and password for the backup account when placing an order
  • Or send the client an activation email instead
  • Unit of measurement for cloud storage. A service provider can how define how to sell cloud storage: in GB or in TB.
  • Enable/disable backup account administrator permissions. The service provider can enable or disable administrator privileges for the backup account.

Fixed issues

  • Acronis Backup Cloud module conflicts with some other modules which result in incorrect behavior in online store when clients orders new services
  • Sometimes a blank screen is shown in Module Settings for the Acronis Backup Cloud product
  • Sometimes the Additional information section is not shown in Client Area when placing orders
  • A client contact details synchronization with Acronis Backup Cloud fails in case if the client has failed orders
  • Some text messages are not translated
  • Incorrect behavior in the onl