Release Notes

Version 22.05

Platform version: Acronis Cyber Cloud 22.05

This release introduces the automatic generation of Tigerpaw One price book item names in the product mapping wizard, thus saving the MSPs the burden of providing these names manually for each mapped offering item.

Version 1.0

Platform version: Acronis Cyber Cloud 21.10 and higher

Acronis presents a new integration of the Acronis Cyber Cloud with Tigerpaw One Software.

What's new

This release supports the following features and scenarios:

• Link Tigerpaw One customers to existing Acronis customer tenants
• Provision and link new Acronis customer tenants to Tigerpaw One customers
• Link Tigerpaw One price book items to Acronis offering items
• Provision/deprovision Acronis offering items for customer tenants, based on agreements in Tigerpaw One
• Support of the following billing modes - prepaid, pay-as-you-go and prepaid with overage:
  • Automatic configuration of offering item quota for customer tenants, based on price book item quantity, defined in Tigerpaw One agreement
  • Automatic reporting of offering item usage of customer tenants to Tigerpaw One agreement
  • Automatic reporting of offering item overage of customer tenants to Tigerpaw One agreement
• Automatic service order creation in Tigerpaw One, based on alerts in Acronis
• Automatic service order resolution in Tigerpaw One, based on Acronis alert clearance
• Automatic alert clearance in Acronis, based on service order resolution in Tigerpaw One
• Configuration options for customer provisioning, deprovisioning, quota/usage synchronization and tickets-alerts synchronization.

Known issues and limitations

• Depending on the alert type, under certain circumstances, new tickets could be created, instead of reopening already resolved ones, provided that this option is turned on.
• Disaster recovery and advanced disaster recovery offering items cannot be provisioned for free. MSPs need to explicitly provide price book items in order to enable these offering items.
• "Internal error" message is shown when a partner with Cyber Protect disabled tries to enable service mapping.
• Service mapping wizard doesn't offer automatic service name mapping for offering items. MSPs need to explicitly choose a service for every offering item to be mapped.
• MSPs can map offering items to price book items that are not of the "special item" type. Tigerpaw doesn't allow the addition of such price book items to the additional charges section of the agreements.
• Saving changes for two sections at the same time results in integration settings page error.
• The Tigerpaw One integration is not compatible with other PSA plugins. The plugin cannot be activated, if the Acronis partner account has another active PSA integration.