--- title: Acronis DRaaS Earns Gartner Peer Insights Customers’ Choice and Singled Out in the “Voice of the Customer” Report description: Acronis is honored to be named an October 2019 Gartner Peer Insights Customers’ Choice for its Disaster Recovery as a Service (DRaaS) offering canonical_url: https://www.acronis.com/en/blog/posts/acronis-draas-earns-gartner-peer-insights-customers-choice-and-singled-out-voice-customer/ locale: en last_updated: 2026-10-27 --- [Acronis Blog](https://www.acronis.com/en/blog/) # Acronis DRaaS Earns Gartner Peer Insights Customers’ Choice and Singled Out in the “Voice of the Customer” Report Customer satisfaction is the single most important aspect of any business as it leads to additional sales, reputational growth, and “word of mouth” recommendations. That’s why Acronis is honored to be named an October 2019 Gartner Peer Insights Customers’ Choice for its Disaster Recovery as a Service (DRaaS) offering. Moreover, in the corresponding “Voice of the Customer” report that synthesizes these results, Acronis is the only company listed in the Customers’ Choice Quadrant among all companies profiled. We think this recognition from actual users of our solution is particularly noteworthy considering Acronis was not included in Gartner’s Magic Quadrant for Disaster Recovery as a Service this past June. [Learn More](https://www.acronis.com/en/products/cyber-protect/) [![Image 2: Joshua Beil](https://staticfiles.acronis.com/images/content/7a0219b9944f4911fd18f485cf1edf82.png)](https://www.acronis.com/en/blog/authors/joshua-beil/ "Joshua Beil") [Joshua Beil](https://www.acronis.com/en/blog/authors/joshua-beil/) 3 min read Last updated 04 July 2025 Customer satisfaction is the single most important aspect of any business as it leads to additional sales, reputational growth, and “word of mouth” recommendations. That’s why Acronis is honored to be named an October 2019 Gartner Peer Insights Customers’ Choice for its Disaster Recovery as a Service (DRaaS) offering. Moreover, in the corresponding “Voice of the Customer” report that synthesizes these results, Acronis is the only company listed in the Customers’ Choice Quadrant among all companies profiled. We think this recognition from actual users of our solution is particularly noteworthy considering Acronis was not included in Gartner’s Magic Quadrant for Disaster Recovery as a Service this past June. ### Gartner Peer Insights and Customers’ Choice Distinction Gartner Peer Insights is a free peer-review and rating platform designed for enterprise software and services decision makers. Nearly every category of IT software and service is listed, each with a dedicated page where the leading vendors are displayed and can be reviewed and rated. On a frequent basis, Gartner Peer Insights presents a Customers’ Choice distinction to vendors that: 1. have their overall rating (out of 5 stars) equal to or higher than the mean rating for that market 2. receive 50 or more eligible customer reviews published during the previous one-year period Customer reviews go through a strict validation and moderation process in an effort to ensure they’re authentic. Reviews must also be representative of a broad mix of enterprise clients from different industries, company sizes, and deployment regions. Additionally, for these awards, Gartner excludes reviews from companies with less than $50 million in annual revenue. ### Ranking Disaster Recovery as a Service Solutions In the DRaaS market, Gartner Peer Insights published 378 reviews and ratings in the 12-month period ending on September 30, 2019. With 80 reviews at an overall rating of 4.5 stars out of 5 stars, Acronis received an October 2019 [Customers’ Choice for Acronis Disaster Recovery as a Service](https://www.gartner.com/reviews/market/disaster-recovery-as-a-service/vendor/acronis/product/acronis-disaster-recovery-service). ![Image 3: Gartner Insights ratings](https://staticfiles.acronis.com/images/content/fb1bdb5f3b3522e806a7ffdf97b210f3.png) Gartner Insights ratings This marks the second time in two years that Acronis has earned a Gartner Peer Insights Customers’ Choice honor. [Acronis Disaster Recovery Service](https://www.acronis.com/en-us/business/disaster-recovery-service/), [Acronis Cyber Backup](https://www.acronis.com/en-us/business/backup/), and [Acronis Cyber Backup Cloud](https://www.acronis.com/en-us/cloud/service-provider/backup/) were also recognized in the Data Center Backup and Recovery Solutions category in November 2018. ### Gartner Peer Insights “Voice of the Customer” Report Gartner’s “Voice of the Customer” Report synthesizes Gartner Peer Insights’ reviews for the previous year into insights for IT decision makers. The report complements any analyst research — particularly the Gartner Magic Quadrant — for a given sector, focusing on direct end-user experiences of implementing and operating a solution. In addition to receiving the Customers’ Choice distinction, Acronis earned the unique distinction of being the only company listed in the Customers’ Choice Quadrant in this [DRaaS Voice of the Customer report](https://www.acronis.com/en-us/lp/gartner-draas-report). ![Image 4: Gartner Voice Quadrant](https://staticfiles.acronis.com/images/content/aa7b9e9c8fd508460b0bfeeef599c5b9.png) Gartner Voice Quadrant We think customers reveal the real story about Acronis. Acronis is honored and humbled by this customer recognition and is committed to delivering a DRaaS solution that our customers highly regard – one that is easy to use, cost-efficient, and offers complete cyber protection. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Acronis. The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates. [Cybersecurity](https://www.acronis.com/en/blog/tags/cybersecurity/) [Cyber protection](https://www.acronis.com/en/blog/tags/cyber-protection/) ## Written by ![Image 5: Joshua Beil](https://staticfiles.acronis.com/images/content/7a0219b9944f4911fd18f485cf1edf82.png) Joshua Beil [Previous post](https://www.acronis.com/en/blog/posts/acronis-discovers-new-autoit-cryptominer-campaign-injecting-windows-process/) [Acronis Discovers New AutoIt Cryptominer Campaign Injecting Windows Process](https://www.acronis.com/en/blog/posts/acronis-discovers-new-autoit-cryptominer-campaign-injecting-windows-process/) [Next post](https://www.acronis.com/en/blog/posts/growing-channel-16-critical-conferences-2020/) [Growing the Channel: 16 Critical Conferences in 2020](https://www.acronis.com/en/blog/posts/growing-channel-16-critical-conferences-2020/) About Acronis Acronis is a leader in AI-native cyber protection, unifying data protection, cybersecurity, IT operations and hybrid infrastructure to deliver business continuity, security and compliance with less cost and complexity. More than 21,000 service providers trust Acronis to protect over 750,000 businesses in 150 countries. Acronis is headquartered in Schaffhausen, Switzerland. [Add as a preferred source on Google](https://google.com/preferences/source?q=acronis.com) ## Related stories Want to learn more? Read the latest stories featuring this solution on our blog. [Acronis Blog](https://www.acronis.com/en/blog/) ![Image 6: stc Bahrain and Acronis partner to bring advanced endpoint security to businesses in Bahrain](https://staticfiles.acronis.com/images/blog-card/9600f3eea83b8f4e168ea6c1409c8c26.png) [stc Bahrain and Acronis partner to bring advanced endpoint security to businesses in Bahrain](https://www.acronis.com/en/blog/posts/stc-bahrain-and-acronis-partner-to-bring-endpoint-security-to-businesses/) We are proud to announce a strategic partnership with stc Bahrain, expanding access to advanced cybersecurity services for businesses across Bahrain. **October 26, 2026**3 min read ![Image 7: Introducing New Acronis CEO: Prakash Panjwani](https://staticfiles.acronis.com/images/blog-card/30cb571f6f1aaa131733e5727a4a250c.png) [Introducing New Acronis CEO: Prakash Panjwani](https://www.acronis.com/en/blog/posts/introducing-new-acronis-ceo-prakash-panjwani/) We are pleased to announce the appointment of our new Chief Executive Officer, Prakash Panjwani. A veteran cybersecurity CEO, Panjwani previously served as CEO of WatchGuard Technologies and SafeNet. **October 15, 2026**2 min read ![Image 8: Acronis expands MDR toward broader workspace protection](https://staticfiles.acronis.com/images/blog-card/18e90e89f5ec4ef0901f19008d4ccbf2.png) [Acronis expands MDR toward broader workspace protection](https://www.acronis.com/en/blog/posts/acronis-expands-mdr-toward-broader-workspace-protection/) Acronis is expanding the MDR service with capabilities that make this expertise easier to deliver and help partners address more risks. The developments build on a broader commitment to managed security: helping service providers protect the connected workspace while giving customers access to the expertise needed to investigate threats, respond effectively and maintain business continuity. **October 13, 2026**6 min read