Closing the MDR gap for MSPs: Acronis MDR by Acronis TRU available globally

Cybersecurity has entered a new operating reality. Threats are scaling faster, attack chains are becoming more complex and AI is accelerating both their frequency and sophistication. For MSPs, this creates a structural challenge: clients expect enterprise-grade protection, but most service providers don’t have the internal resources to operate a 24/7 SOC at scale.

That’s where MDR comes in. But not all MDR services actually solve the problem.

Many solutions stop at detection and alerting or provide partial remediation. Fewer deliver end-to-end business resilience — which is what clients ultimately care about.

Today, we’re removing that gap globally.

Acronis MDR by Acronis TRU is now available worldwide, giving MSPs access to a 24/7 Acronis-delivered SOC service that combines detection, response, recovery and reporting — all in a single, MSP-ready platform.

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The threat landscape has fundamentally shifted. Advanced attacks are no longer rare — they are continuous, automated, and increasingly AI-assisted.

At the same time, MSPs face a delivery paradox:

• Clients expect 24/7 protection and rapid response.
• Security tools (EDR / XDR) are widely deployed.
• Operational capacity to manage them is missing or overstretched.

What this looks like in practice:

• Alerts are generated but not triaged in real time.
• Incidents are investigated too late.
• Response actions are delayed or inconsistent.
• Remediation, recovery and hardening are fragmented across tools and services.

This is the core issue:

👉 Tools without operations do not deliver security outcomes

Acronis MDR is designed specifically to close that gap — enabling MSPs to outsource operational complexity while still delivering advanced protection.

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Most MDR conversations still focus on detection and response. But that framing is already outdated.

The real problem MSPs face today is not a lack of alerts or visibility — it’s the inability to fully contain, remediate and recover from attacks without operational friction or business disruption. In practice, many MDR services still operate with a narrow scope: they identify threats, provide recommendations, and stop at partial response. What happens next is left to the MSP.

This creates a critical gap.

Even after an incident is detected and contained, MSPs often must:

• Coordinate remediation across multiple tools.
• Manually restore affected systems.
• Address exploited vulnerabilities separately.
• Manage fragmented workflows under time pressure.

The result is predictable: longer downtime, higher operational overhead and inconsistent outcomes for clients. Detection alone does not deliver security. And containment alone does not restore business operations.

This is where Acronis takes a fundamentally different approach.

Acronis MDR is built around a resilience-first model, where detection and response are only part of the equation. Instead of stopping at alerts or partial mitigation, the service is designed to carry incidents through to full resolution and business continuity — integrating response with remediation, recovery and patching in a single operational flow.

This means that when an incident occurs, the objective is not just to stop the attack, but to:

• Eliminate the threat.
• Restore affected systems quickly.
• Close the vulnerability that enabled the attack.
• Minimize or eliminate business downtime.

By combining these elements within one platform and service model, Acronis removes the fragmentation that defines many traditional MDR offerings. The outcome is not just faster response — it is measurably better business continuity.

That is the real shift:

👉 from MDR as a monitoring function

👉 to MDR as an engine for end-to-end cyber resilience

With global availability, Acronis MDR by Acronis TRU brings a fully operational, vendor-delivered MDR service designed to be highly accessible for MSPs of any size worldwide.

Core capabilities:

24/7 SOC with guaranteed response SLAs

• Continuous monitoring, investigation and response.
• MTTR up to 60 minutes (15 minutes for critical incidents).
• Incident analysis, verdicts and response recommendations.

End-to-end incident handling

• Real-time threat detection and triage with automated and human-led response.
• Endpoint isolation and containment.
• Full remediation workflows.

Integrated recovery and patching

• Rollback from backup to eliminate downtime.
• Patch exploited vulnerabilities to prevent recurrence.
• Prevent re-infection and repeat attacks.

Full visibility and reporting

• Continuous reporting for MSPs and clients.
• Clear demonstration of service value.
• Improved operational transparency.

Acronis MDR by Acronis TRU is delivered directly by the Acronis SOC — not a third-party abstraction layer.

What this means for MSPs:

• Direct alignment with the team behind Acronis EDR / XDR.
• Faster adaptation to evolving threats.
• Reduced vendor complexity and escalation friction.
• Stronger accountability and service consistency.

👉 In practical terms:

You’re not just buying MDR — you’re leveraging the same organization that builds and operates the technology stack.

This is not just a geographic expansion — it’s an operational unlock.

With global availability, MSPs can now:

• Deliver a consistent MDR service across regions.
• Support multinational clients with a unified approach.
• Standardize security offerings across their portfolio.
• Scale faster without regional service gaps.

For distributors and partners:

• Simplified go-to-market across territories.
• Stronger positioning with a globally available service.
• Reduced friction in onboarding and expansion.

👉 Bottom line:

Global availability makes Acronis MDR scalable, consistent and commercially viable.

Acronis MDR is not a repackaged enterprise service. It is purpose-built for MSP delivery.

Key MSP-focused advantages:

• Multitenant platform for centralized management.
• Single-agent deployment across services.
• Tight integration with EDR, XDR, RMM and backup.
• Simplified service packaging and upsell opportunities.
• Lower operational overhead and reduced tool sprawl.
• Highly accessible and scalable.  

MSPs not focused on security services:

• Enter advanced security services quickly to strengthen competitive positioning.
• No need to build internal SOC.
• Deliver enterprise-grade protection to SMB clients.

Security-mature MSPs:

• Scale operations without adding headcount.
• Consolidate tools and workflows.
• Improve response quality and efficiency.

👉 Outcome:

Stronger margins, better service delivery and higher client retention.

With Acronis MDR by Acronis TRU globally available, partners can offer:

• 24/7 SOC-backed detection and response.
• Rapid incident containment and remediation.
• Integrated recovery to eliminate downtime.
• Patch-driven hardening to prevent recurrence.
• Clear reporting and measurable outcomes.
• Full, end-to-end resilience.

👉 This is not just MDR.

👉 This is cyber resilience as a service.

The market has moved beyond basic protection and fragmented response models.

MSPs that want to stay competitive need to:

• Deliver 24/7 protection.
• Reduce operational complexity.
• Ensure real business continuity for clients.

Acronis MDR by Acronis TRU addresses all three.

Now that it’s globally available, partners can adopt a single, scalable MDR model that goes beyond detection — and delivers what clients actually expect: fast response, minimal disruption and continuous business operations.

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