Managed service providers often reach a point where fragmented tools, manual tasks and limited visibility can impact response times and stretch resources. The constant switching between tools to create tenants, align quotas, map billing, deploy agents and manage incidents creates a “swivel chair” effect that slows technicians down and reduces consistency.
Recognizing these growing challenges, Panda Technology, a Jacksonville‑based MSP supporting more than 3,000 end users across health care, legal and accounting industries, took a proactive approach.
From fragmented workflows to integrated, automated operations
Panda Technology embraced the Acronis Integrations Technology Ecosystem. By adopting Acronis Cyber Protect Cloud and integrating it with their PSA, RMM, security and identity systems, Panda Technology built a centralized operating environment where key workflows now run automatically. Tenant creation, quota alignment, billing mapping and agent deployment all occur without duplicate data entry or switching between platforms. Onboarding a new customer doesn't require hours of manual setup, and these processes are now consistent, efficient and scalable.
This unification also solved one of Panda Technology’s biggest challenges: Security visibility. Because Acronis integrations route security events directly into PSA tickets, technicians can act immediately. Previously, they had to search across platforms to piece together context. Now, information is exactly where it needs to be.
According to COO and co‑founder Joshua Aaronson, “When information is centralized, it’s an exponential time save,” explaining that the team now resolves incidents in five to 10 minutes instead of an hour — a more than 600% improvement.
This efficiency gain also improved customer experience. Panda Technology can now migrate customers “without them even noticing a change,” says Aaronson. Integrated automation eliminated manual workflows.
Why this story matters
Panda Technology’s results highlight an important truth: Deep integrations aren’t just convenient, but they are a strategic advantage for MSPs. Acronis helped the team avoid challenges that many service providers face:
- Inefficiencies caused by disconnected tools.
- Time‑consuming manual setup for new tenants.
- Limited centralized security visibility.
- Difficulty managing technician access across platforms.
With Acronis integrations, Panda Technology eliminated redundant logins, simplified endpoint protection, reduced deployment bottlenecks and accelerated every part of its service delivery model. This shift enabled the team to move from reactive troubleshooting to proactive, high‑value work that strengthens customer trust.
For MSPs navigating similar challenges, Panda Technology’s transformation demonstrates what’s possible when data protection, automation and security operate within one integrated ecosystem.
About Panda Technology
Panda Technology is a Florida‑based managed IT and cybersecurity provider headquartered in downtown Jacksonville. The company delivers fast‑response, security‑first IT services, including 24/7 monitoring, managed IT, advanced cybersecurity, Microsoft 365 administration, cloud solutions and strategic technology guidance. Their team supports organizations across healthcare, finance, legal, construction and professional services, helping them modernize IT infrastructure, reduce downtime and improve long‑term operational stability.
About Acronis
A Swiss company founded in Singapore in 2003, Acronis has 15 offices worldwide and employees in 50+ countries. Acronis Cyber Protect Cloud is available in 26 languages in 150 countries and is used by over 21,000 service providers to protect over 750,000 businesses.
