--- title: How Panda Technology transformed its operations with Acronis integrations description: Panda Technology embraced the Acronis Integrations Technology Ecosystem. By adopting Acronis Cyber Platform and integrating it with their PSA, RMM, security and identity systems, Panda Technology built a centralized operating environment where key workflows now run automatically. Panda Technology COO and Co-founder Joshua Aaronson explains a more than 600% improvement in troubleshooting time. canonical_url: https://www.acronis.com/en/blog/posts/how-panda-technology-transformed-its-operations-with-acronis-integrations/ locale: en last_updated: 2026-10-27 --- [Acronis Blog](https://www.acronis.com/en/blog/) # How Panda Technology transformed its operations with Acronis integrations Panda Technology embraced the Acronis Integrations Technology Ecosystem. By adopting Acronis Cyber Platform and integrating it with their PSA, RMM, security and identity systems, Panda Technology built a centralized operating environment where key workflows now run automatically. Panda Technology COO and Co-founder Joshua Aaronson explains a more than 600% improvement in troubleshooting time. [Try Now](https://www.acronis.com/en/products/cloud/trial/) [![Image 2: Allison Ho](https://staticfiles.acronis.com/images/content/4001b7fac80a9a9ed6a3a01dec591360.png)](https://www.acronis.com/en/blog/authors/allison-ho/ "Allison Ho") [Allison Ho,](https://www.acronis.com/en/blog/authors/allison-ho/)Content Marketing Manager 2 min read Last updated 10 March 2026 Managed service providers often reach a point where fragmented tools, manual tasks and limited visibility can impact response times and stretch resources. The constant switching between tools to create tenants, align quotas, map billing, deploy agents and manage incidents creates a “swivel chair” effect that slows technicians down and reduces consistency. Recognizing these growing challenges, [Panda Technology](https://www.pandatechnology.com/), a Jacksonville‑based MSP supporting more than 3,000 end users across health care, legal and accounting industries, took a proactive approach. [![Image 3: Panda Technology improves troubleshooting time by over 600% by using Acronis integrations](https://staticfiles.acronis.com/images/content/996ba5ab9eef27d14c2e7f34f553493d.png) Case study Panda Technology improves troubleshooting time by over 600% by using Acronis integrations Read the full case study](https://www.acronis.com/en/resource-center/resource/panda-technology-improves-troubleshooting-time-by-over-600-by-using-acronis-integrations/) ## From fragmented workflows to integrated, automated operations Panda Technology embraced the [Acronis Integrations Technology Ecosystem](https://solutions.acronis.com/en-us/). By adopting **Acronis Cyber Platform (formerly Acronis Cyber Protect Cloud)** and integrating it with their PSA, RMM, security and identity systems, Panda Technology built a centralized operating environment where key workflows now run automatically. Tenant creation, quota alignment, billing mapping and agent deployment all occur without duplicate data entry or switching between platforms. Onboarding a new customer doesn't require hours of manual setup, and these processes are now consistent, efficient and scalable. This unification also solved one of Panda Technology’s biggest challenges: **Security visibility**. Because Acronis integrations route security events directly into PSA tickets, technicians can act immediately. Previously, they had to search across platforms to piece together context. Now, information is exactly where it needs to be. According to COO and co‑founder Joshua Aaronson, _“When information is centralized, it’s an exponential time save,”_ explaining that the team now resolves incidents in **five to 10 minutes instead of an hour**— a more than **600% improvement**. This efficiency gain also improved customer experience. Panda Technology can now migrate customers “without them even noticing a change,” says Aaronson. Integrated automation eliminated manual workflows. ## Why this story matters Panda Technology’s results highlight an important truth: **Deep integrations aren’t just convenient, but they are a strategic advantage for MSPs**. Acronis helped the team avoid challenges that many service providers face: * Inefficiencies caused by disconnected tools. * Time‑consuming manual setup for new tenants. * Limited centralized security visibility. * Difficulty managing technician access across platforms. With Acronis integrations, Panda Technology eliminated redundant logins, simplified endpoint protection, reduced deployment bottlenecks and accelerated every part of its service delivery model. This shift enabled the team to move from reactive troubleshooting to proactive, high‑value work that strengthens customer trust. For MSPs navigating similar challenges, Panda Technology’s transformation demonstrates what’s possible when data protection, automation and security operate within one integrated ecosystem. ## About Panda Technology [Panda Technology](https://www.pandatechnology.com/about) is a Florida‑based managed IT and cybersecurity provider headquartered in downtown Jacksonville. The company delivers fast‑response, security‑first IT services, including 24/7 monitoring, managed IT, advanced cybersecurity, Microsoft 365 administration, cloud solutions and strategic technology guidance. Their team supports organizations across healthcare, finance, legal, construction and professional services, helping them modernize IT infrastructure, reduce downtime and improve long‑term operational stability. [![Image 4: Panda Technology improves troubleshooting time by over 600% by using Acronis integrations](https://staticfiles.acronis.com/images/content/996ba5ab9eef27d14c2e7f34f553493d.png) Case study Panda Technology improves troubleshooting time by over 600% by using Acronis integrations Read the full case study](https://www.acronis.com/en/resource-center/resource/panda-technology-improves-troubleshooting-time-by-over-600-by-using-acronis-integrations/) [MSP cybersecurity](https://www.acronis.com/en/blog/tags/msp-cybersecurity/) ## Written by ![Image 5: Allison Ho](https://staticfiles.acronis.com/images/content/4001b7fac80a9a9ed6a3a01dec591360.png) Allison Ho Content Marketing Manager Allison develops content on cybersecurity, data protection, artificial intelligence and endpoint management while closely collaborating with thought leaders. Her technology B2B marketing experience includes expertise in SEO. [Previous post](https://www.acronis.com/en/blog/posts/beyond-cyber-protection-why-esg-leadership-matters-for-msps/) [Beyond cyber protection: Why ESG leadership matters for MSPs](https://www.acronis.com/en/blog/posts/beyond-cyber-protection-why-esg-leadership-matters-for-msps/) [Next post](https://www.acronis.com/en/blog/posts/the-hidden-cost-of-downtime/) [The hidden cost of downtime and how to avoid it with backup and DR](https://www.acronis.com/en/blog/posts/the-hidden-cost-of-downtime/) About Acronis Acronis is a leader in AI-native cyber protection, unifying data protection, cybersecurity, IT operations and hybrid infrastructure to deliver business continuity, security and compliance with less cost and complexity. More than 21,000 service providers trust Acronis to protect over 750,000 businesses in 150 countries. Acronis is headquartered in Schaffhausen, Switzerland. [Add as a preferred source on Google](https://google.com/preferences/source?q=acronis.com) ## Related stories Want to learn more? Read the latest stories featuring this solution on our blog. 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From AI-powered automation and security insights to documentation, password management, remote support and lifecycle planning, these integrations help MSPs spend less time moving between systems and more time delivering value to clients. **October 15, 2026**5 min read ![Image 8: Acronis expands MDR toward broader workspace protection](https://staticfiles.acronis.com/images/blog-card/18e90e89f5ec4ef0901f19008d4ccbf2.png) [Acronis expands MDR toward broader workspace protection](https://www.acronis.com/en/blog/posts/acronis-expands-mdr-toward-broader-workspace-protection/) Acronis is expanding the MDR service with capabilities that make this expertise easier to deliver and help partners address more risks. The developments build on a broader commitment to managed security: helping service providers protect the connected workspace while giving customers access to the expertise needed to investigate threats, respond effectively and maintain business continuity. **October 13, 2026**6 min read