--- title: Managed service provider CISIT saves time and sets technicians free with Acronis RMM description: Acronis RMM delivers the ability to solve client issues proactively rather than reactively and manage client services easily in a single interface. canonical_url: https://www.acronis.com/en/blog/posts/managed-service-provider-cisit-saves-time-and-sets-technicians-free-with-acronis-rmm/ locale: en last_updated: 2026-10-27 --- [Acronis Blog](https://www.acronis.com/en/blog/) # Managed service provider CISIT saves time and sets technicians free with Acronis RMM Acronis RMM delivers the ability to solve client issues proactively rather than reactively and manage client services easily in a single interface. [Learn more](https://www.acronis.com/en/products/cloud/cyber-protect/extended-detection-and-response/) [![Image 2: Lee Pender](https://staticfiles.acronis.com/images/content/96b4b6d9ceee3c624b79f42543d1d633.png)](https://www.acronis.com/en/blog/authors/lee-pender/ "Lee Pender") [Lee Pender,](https://www.acronis.com/en/blog/authors/lee-pender/)Senior Content Marketing Manager 2 min read Last updated 26 June 2025 Other languages available:[Français](https://www.acronis.com/fr/blog/posts/managed-service-provider-cisit-saves-time-and-sets-technicians-free-with-acronis-rmm/) [CISIT](https://www.cisit.fr/) is an IT solutions consultant and integrator that primarily serves as an outsourced IT department for small and medium-size businesses (SMBs). CISIT takes care of all of its clients’ IT needs, from providing hardware and software installations to daily system maintenance. ## The challenge Prior to moving to Acronis RMM, CISIT was using a patchwork of tools to administer services to clients, including applications from GLPi and Nagios, as well as Windows Sever Update Services (WSUS). The multitool approach required heavy management and led to a lot of lost time. Technicians could only respond reactively to problems identified by clients and had limited ability to act proactively to prevent threats and other issues. ## The solution [Acronis RMM](https://www.acronis.com/en-us/products/cloud/cyber-protect/rmm-solution/) has enabled CISIT to anticipate incidents and resolve them before they occur. For example, CISIT struggled to administer patches for Windows, with obsolete systems and computers that wouldn’t restart causing problems for clients. With Acronis RMM, remote patch management has enabled CISIT to apply patches for clients more quickly and effectively. ## The results With Acronis RMM, CISIT technicians now have more time to pursue new projects and develop tools to optimize how the MSP serves clients. The centralized console in Acronis RMM has also proven to be a major advantage and was a determining factor in CISIT’s decision to adopt Acronis RMM. The ability to manage security and monitor secured resources in one place has led to considerable time savings. Onboarding is also simpler since CISIT no longer has to get services for new clients up and running on multiple tools. CISIT recently decided to use Acronis RMM for all of its clients, demonstrating that the solution is as essential for CISIT as it is for the businesses it serves. [![Image 3: Download this case study as a PDF](https://staticfiles.acronis.com/images/content/d624ddacc5e34e2051fa62258089bd20.png) Case study Download this case study as a PDF Click here](https://staticfiles.acronis.com/downloads/baba9a1f07f9c6648329ad686890fa31) [Remote Monitoring and Management (RMM)](https://www.acronis.com/en/blog/tags/rmm/) ## Written by ![Image 4: Lee Pender](https://staticfiles.acronis.com/images/content/96b4b6d9ceee3c624b79f42543d1d633.png) Lee Pender Senior Content Marketing Manager Lee was a journalist in the technology industry for 15 years, writing for and managing publications that served both IT and partner audiences. His experience as a corporate content creator includes tenures with an MSP and a provider of tax-compliance services. He writes about a variety of topics for Acronis, including cybersecurity trends, MSP management, emerging technologies and product updates. [Previous post](https://www.acronis.com/en/blog/posts/how-artificial-intelligence-is-revolutionising-rmm-for-msps-in-australia/) [How artificial intelligence is revolutionising RMM for MSPs in Australia](https://www.acronis.com/en/blog/posts/how-artificial-intelligence-is-revolutionising-rmm-for-msps-in-australia/) [Next post](https://www.acronis.com/en/blog/posts/acronis-xdr-earns-aaa-award-in-se-labs-advanced-security-test-for-edr-detection/) [Acronis XDR earns AAA award in SE Labs’ Advanced Security Test for EDR Detection](https://www.acronis.com/en/blog/posts/acronis-xdr-earns-aaa-award-in-se-labs-advanced-security-test-for-edr-detection/) About Acronis Acronis is a leader in AI-native cyber protection, unifying data protection, cybersecurity, IT operations and hybrid infrastructure to deliver business continuity, security and compliance with less cost and complexity. More than 21,000 service providers trust Acronis to protect over 750,000 businesses in 150 countries. Acronis is headquartered in Schaffhausen, Switzerland. [Add as a preferred source on Google](https://google.com/preferences/source?q=acronis.com) ## Related stories Want to learn more? Read the latest stories featuring this solution on our blog. [Acronis Blog](https://www.acronis.com/en/blog/) ![Image 5: stc Bahrain and Acronis partner to bring advanced endpoint security to businesses in Bahrain](https://staticfiles.acronis.com/images/blog-card/9600f3eea83b8f4e168ea6c1409c8c26.png) [stc Bahrain and Acronis partner to bring advanced endpoint security to businesses in Bahrain](https://www.acronis.com/en/blog/posts/stc-bahrain-and-acronis-partner-to-bring-endpoint-security-to-businesses/) We are proud to announce a strategic partnership with stc Bahrain, expanding access to advanced cybersecurity services for businesses across Bahrain. **October 26, 2026**3 min read ![Image 6: Acronis expands MDR toward broader workspace protection](https://staticfiles.acronis.com/images/blog-card/18e90e89f5ec4ef0901f19008d4ccbf2.png) [Acronis expands MDR toward broader workspace protection](https://www.acronis.com/en/blog/posts/acronis-expands-mdr-toward-broader-workspace-protection/) Acronis is expanding the MDR service with capabilities that make this expertise easier to deliver and help partners address more risks. The developments build on a broader commitment to managed security: helping service providers protect the connected workspace while giving customers access to the expertise needed to investigate threats, respond effectively and maintain business continuity. **October 13, 2026**6 min read ![Image 7: Acronis Cyber Protect v17: Improving cyber resilience across people, data and infrastructure](https://staticfiles.acronis.com/images/blog-card/c2467c28c0278609eb3560cb2a8a4d53.png) [Acronis Cyber Protect v17: Improving cyber resilience across people, data and infrastructure](https://www.acronis.com/en/blog/posts/acronis-cyber-protect-v17-improving-cyber-resilience-across-people-data-and-infrastructure/) Acronis Cyber Protect v17 Q3 2026 expands integrated cyber protection with new capabilities that strengthen security awareness, improve backup operations and extend protection across more virtual environments. The result is stronger cyber resilience, simplified operations and broader protection delivered through a single platform. **October 05, 2026**4 min read