--- title: Québec-based MSP grew client-to-technician ratio by 200% after making this switch description: This single decision enabled Fleetinfo to improve client-to-technician ratio by 200%, reduce time spent patching by 90% and increase the number of clients using patch management services by 50%. canonical_url: https://www.acronis.com/en/blog/posts/quebec-based-msp-grew-client-to-technician-ratio-by-200-after-making-this-switch/ locale: en last_updated: 2026-10-27 --- [Acronis Blog](https://www.acronis.com/en/blog/) # Québec-based MSP grew client-to-technician ratio by 200% after making this switch This single decision enabled Fleetinfo to improve client-to-technician ratio by 200%, reduce time spent patching by 90% and increase the number of clients using patch management services by 50%. [![Image 2: Allison Ho](https://staticfiles.acronis.com/images/content/4001b7fac80a9a9ed6a3a01dec591360.png)](https://www.acronis.com/en/blog/authors/allison-ho/ "Allison Ho") [Allison Ho,](https://www.acronis.com/en/blog/authors/allison-ho/)Content Marketing Manager 3 min read Last updated 12 June 2025 Maintaining profitability is an ongoing challenge for MSPs as compliance and cyber insurance auditors raise the bar on requirements. Clients end up needing more protection, and MSPs add to their technology stack to answer a specific need. Ultimately, MSPs pay the costs of additional tool management and maintenance. [Fleet Informatique (Fleetinfo)](https://fleetinfo.info/), an MSP based in Québec, Canada, was no exception. Like many growing service providers, Fleetinfo encountered several challenges juggling multiple tools, including an RMM product that was difficult to manage. A security failure prompted Fleetinfo’s team to seek another solution. This decision enabled them to **improve client-to-technician ratio by 200%**, **reduce time spent patching by 90%** and**increase the number of clients using patch management services by 50%.** [![Image 3: Fleet Informatique increases client-to-technician ratio by 200% with Acronis RMM](https://staticfiles.acronis.com/images/content/e437c23b90d6589b4813a60e595d1bf3.png) Case study Fleet Informatique increases client-to-technician ratio by 200% with Acronis RMM Explore the case study](https://www.acronis.com/en-us/resource-center/resource/fleet-informatique-increases-client-to-technician-ratio-by-200-with-acronis-rmm/) ## The challenge According to Fleetinfo Directeur Développement des Affaires / Business Development Director [Pascal Champagne](https://ca.linkedin.com/in/pascal-champagne-67025752), "We were stuck using many software products, and they were not necessarily talking to each other. Putting APIs in place to automate some processes was a real challenge that sometimes created more issues." He continues, “This lack of integration not only slowed down response times, but also complicated the overall management process. Notably, Mr. Champagne recalled an incident that involved a client in the industrial sector: “It was a vulnerability that was exploited. Basically, we were notified by Acronis’ tool of a security failure within a third-party application.” ## The solution Mr. Champagne credits [Acronis Cyber Platform (formerly Acronis Cyber Protect Cloud)](https://www.acronis.com/en-us/products/cloud/cyber-protect/), which enabled Fleetinfo to respond and make decisions swiftly. He added, “We were able to solve the issue before our client was even made aware that there was an issue. We’re very proactive.” The natively integrated approach that Acronis Cyber Platform (formerly Acronis Cyber Protect Cloud) offers helps Fleetinfo's technicians respond to incidents faster and provides more comprehensive protection to their clients. Acronis Cyber Platform (formerly Acronis Cyber Protect Cloud) with [Acronis RMM](https://www.acronis.com/en-us/products/cloud/cyber-protect/rmm-solution/) is intuitive and has a centralized console that simplifies management and enhances overall efficiency. ## The result Beyond the impressive efficiency gains, Fleetinfo is now more proactive in securing their clients' environments with Acronis RMM. While sharing the compelling use case, Mr. Champagne highlighted the importance of preventing exploitation and how catastrophic the incident could have been: "The attacker was not able to exploit that small security gap that was in the third-party application. So, we saved our client a lot of money." However, one of the most striking outcomes of Acronis and Fleetinfo’s partnership has been the dramatic increase in Fleetinfo's client-to-technician ratio. As Mr. Champagne explains, "We were able to double the number of customers that were using patching services with us, but we haven't doubled the number of our technicians. It's fair to assume that we made a 200% increase in that particular aspect (client to technician ratio)." This achievement is a testament to Acronis RMM that showcases how the solution helps MSPs scale out their services without increasing their headcount. Furthermore, Acronis RMM's comprehensive patch management capabilities have significantly reduced the time Fleetinfo's technicians spend on this critical task by an impressive 90%. This has freed up valuable technician time that could be refocused towards more strategic initiatives and client engagement. The peace of mind that comes with knowing their clients' systems are secure and up to date, even in third-party applications, is invaluable. The results speak for themselves. Since implementing Acronis RMM, Fleetinfo has witnessed remarkable business growth. The percentage of their clients utilizing their RMM services has surged from 15%–20% to over 80%. ## Fleetinfo takes a proactive stance against cyberattacks Fleetinfo maintains a proactive stance against cyberattacks with Acronis RMM. Robust security features enable them to identify [vulnerabilities](https://www.acronis.com/en-gb/cyber-protection-center/posts/msp-cybersecurity-news-digest-may-20-2025/) in third-party applications, even before clients are aware of them. Fleetinfo successfully remediated a critical vulnerability, saved a client from a major attack and demonstrated their ability to preemptively protect clients from evasive threats. Measurable results are sometimes a rarity for MSPs. Fortunately, Fleetinfo is proud to report significant growth backed by the numbers after using Acronis RMM. The solution has become a staple of their patch management service offerings. [![Image 4: Fleet Informatique increases client-to-technician ratio by 200% with Acronis RMM](https://staticfiles.acronis.com/images/content/e437c23b90d6589b4813a60e595d1bf3.png) Case study Fleet Informatique increases client-to-technician ratio by 200% with Acronis RMM Read the full case study](https://www.acronis.com/en-us/resource-center/resource/fleet-informatique-increases-client-to-technician-ratio-by-200-with-acronis-rmm/) [MSP cybersecurity](https://www.acronis.com/en/blog/tags/msp-cybersecurity/) [Remote Monitoring and Management (RMM)](https://www.acronis.com/en/blog/tags/rmm/) ## Written by ![Image 5: Allison Ho](https://staticfiles.acronis.com/images/content/4001b7fac80a9a9ed6a3a01dec591360.png) Allison Ho Content Marketing Manager Allison develops content on cybersecurity, data protection, artificial intelligence and endpoint management while closely collaborating with thought leaders. Her technology B2B marketing experience includes expertise in SEO. [Previous post](https://www.acronis.com/en/blog/posts/managed-service-provider-computers-at-work-brings-client-service-home-with-acronis-cyber-protect-cloud/) [MSP Computers at Work brings client service home with Acronis Cyber Platform](https://www.acronis.com/en/blog/posts/managed-service-provider-computers-at-work-brings-client-service-home-with-acronis-cyber-protect-cloud/) [Next post](https://www.acronis.com/en/blog/posts/introducing-ticket-bridge-simplify-your-ticketing-with-acronis-cyber-protect-cloud/) [Introducing Ticket Bridge: Simplify your ticketing with Acronis Cyber Platform](https://www.acronis.com/en/blog/posts/introducing-ticket-bridge-simplify-your-ticketing-with-acronis-cyber-protect-cloud/) About Acronis Acronis is a leader in AI-native cyber protection, unifying data protection, cybersecurity, IT operations and hybrid infrastructure to deliver business continuity, security and compliance with less cost and complexity. More than 21,000 service providers trust Acronis to protect over 750,000 businesses in 150 countries. Acronis is headquartered in Schaffhausen, Switzerland. [Add as a preferred source on Google](https://google.com/preferences/source?q=acronis.com) ## Related stories Want to learn more? Read the latest stories featuring this solution on our blog. [Acronis Blog](https://www.acronis.com/en/blog/) ![Image 6: stc Bahrain and Acronis partner to bring advanced endpoint security to businesses in Bahrain](https://staticfiles.acronis.com/images/blog-card/9600f3eea83b8f4e168ea6c1409c8c26.png) [stc Bahrain and Acronis partner to bring advanced endpoint security to businesses in Bahrain](https://www.acronis.com/en/blog/posts/stc-bahrain-and-acronis-partner-to-bring-endpoint-security-to-businesses/) We are proud to announce a strategic partnership with stc Bahrain, expanding access to advanced cybersecurity services for businesses across Bahrain. **October 26, 2026**3 min read ![Image 7: Acronis expands MDR toward broader workspace protection](https://staticfiles.acronis.com/images/blog-card/18e90e89f5ec4ef0901f19008d4ccbf2.png) [Acronis expands MDR toward broader workspace protection](https://www.acronis.com/en/blog/posts/acronis-expands-mdr-toward-broader-workspace-protection/) Acronis is expanding the MDR service with capabilities that make this expertise easier to deliver and help partners address more risks. The developments build on a broader commitment to managed security: helping service providers protect the connected workspace while giving customers access to the expertise needed to investigate threats, respond effectively and maintain business continuity. **October 13, 2026**6 min read ![Image 8: Acronis Cyber Protect v17: Improving cyber resilience across people, data and infrastructure](https://staticfiles.acronis.com/images/blog-card/c2467c28c0278609eb3560cb2a8a4d53.png) [Acronis Cyber Protect v17: Improving cyber resilience across people, data and infrastructure](https://www.acronis.com/en/blog/posts/acronis-cyber-protect-v17-improving-cyber-resilience-across-people-data-and-infrastructure/) Acronis Cyber Protect v17 Q3 2026 expands integrated cyber protection with new capabilities that strengthen security awareness, improve backup operations and extend protection across more virtual environments. The result is stronger cyber resilience, simplified operations and broader protection delivered through a single platform. **October 05, 2026**4 min read