--- title: "The pivotal point of IT: Why service delivery models must change in the AI-first era" description: "At Acronis, the shift to move AI into daily operations has been years in the making. Our focus on AI began well before generative AI entered the mainstream, with early investment in machine‑learning capabilities in 2015. On May 13, 2026, Acronis will host a live virtual broadcast, The pivotal point of IT: Building services for the AI‑first era, focused on addressing this exact challenge." canonical_url: https://www.acronis.com/en/blog/posts/the-pivotal-point-of-it-why-service-delivery-models-must-change-in-the-ai-first-era/ locale: en last_updated: 2026-10-27 --- [Acronis Blog](https://www.acronis.com/en/blog/) # The pivotal point of IT: Why service delivery models must change in the AI-first era At Acronis, the shift to move AI into daily operations has been years in the making. Our focus on AI began well before generative AI entered the mainstream, with early investment in machine‑learning capabilities in 2015. On May 13, 2026, Acronis will host a live virtual broadcast, The pivotal point of IT: Building services for the AI‑first era, focused on addressing this exact challenge. [Join our events](https://acronis.events/) [![Image 2: Acronis Editorial Team](https://staticfiles.acronis.com/images/content/d85707ae91461544212d39836dc32b42.png)](https://www.acronis.com/en/blog/authors/acronis/ "Acronis Editorial Team") [Acronis Editorial Team](https://www.acronis.com/en/blog/authors/acronis/) 2 min read Last updated 29 April 2026 Other languages available:[Deutsch](https://www.acronis.com/de/blog/posts/the-pivotal-point-of-it-why-service-delivery-models-must-change-in-the-ai-first-era/) [Español](https://www.acronis.com/es/blog/posts/the-pivotal-point-of-it-why-service-delivery-models-must-change-in-the-ai-first-era/) [Français](https://www.acronis.com/fr/blog/posts/the-pivotal-point-of-it-why-service-delivery-models-must-change-in-the-ai-first-era/) [Italiano](https://www.acronis.com/it/blog/posts/the-pivotal-point-of-it-why-service-delivery-models-must-change-in-the-ai-first-era/) [Português](https://www.acronis.com/pt/blog/posts/the-pivotal-point-of-it-why-service-delivery-models-must-change-in-the-ai-first-era/) Over the past year, AI has moved into daily operations. Automation is now expected, and clients demand greater efficiency, security and control. Service providers are facing tighter margins, expanding IT environments and rising operational complexity. At Acronis, this shift has been years in the making. Our focus on AI began well before generative AI entered the mainstream, with early investment in machine‑learning capabilities in 2015 to strengthen detection,automation and resilience across our platform. Since then, we have continued to expand how AI is embedded into the Acronis Cyber Platform to help MSPs operate with greater intelligence and control. That long‑term approach is reflected in recent innovations such as Acronis GenAI Protection, which helps service providers gain visibility into and govern generative AI usage as adoption accelerates. According to Omdia, the global partner opportunity for [AI services is forecast to reach $267 billion by 2030](https://omdia.tech.informa.com/blogs/2025/sep/from-generative-ai-to-agentic-ai-the-us-276-billion-partner-opportunity), with agentic AI representing a significant portion of that value. Yet despite this momentum, many service providers face a familiar reality: AI may be available, but it has not fundamentally changed how their businesses operate. That’s because most service delivery models were not built for AI. [![Image 3: The pivotal point of IT: Building services for the AI-first era](https://staticfiles.acronis.com/images/content/565c9b0e3cf6ee744f31daa807e99a88.png) Live virtual broadcast | 13 May, 2026 The pivotal point of IT: Building services for the AI-first era Save your spot](https://acronis.events/event/ai-first-era-nam/) ## When tools evolve faster than operations AI is accelerating how work gets done, enabling faster issue resolution and allowing more services to be delivered with fewer manual steps. At the same time, it is driving higher data volumes and more agentic workloads, introducing new complexity and risk. For MSPs, productivity may improve, but operating models remain fragmented. Tools continue to multiply,workflows span disconnected platforms and scale still depends heavily on human effort. The result is a growing gap between what AI makes possible and what traditional service delivery models can support — a gap that requires rethinking how services are designed,delivered and managed. ## Introducing a new model for the AI-first era On May 13, 2026, Acronis will host a live virtual broadcast,The pivotal point of IT: Building services for the AI‑first era, focused on addressing this exact challenge. During the event, Acronis CEO JJ Jager will introduce a new model for the service provider business — one designed around AI as a foundational capability rather than an add‑o n. He will be joined by Acronis leaders, industry speakers and partners who are already applying AI‑first principles to service delivery. Attendees will: * Discover new AI service opportunities that combine intelligence and automation to boost productivity * Learn how the new Acronis Partner Program puts you in command of the partner experience * Get an exclusive tour of the new Acronis platform, reimagined for AI‑first service delivery The session will also include a major announcement that redefines how MSPs can operate and grow in the AI era. ## Why this event matters now AI is changing expectations beyond technology alone. Service providers need delivery models that can keep pace. This event is designed for MSPs who want to understand what comes next in AI‑first service delivery — and how to prepare for it. All attendees will also receive complimentary access to a cybersecurity course valued at $329, designed to help service providers turn compliance into a competitive advantage. [![Image 4: The pivotal point of IT: Building services for the AI-first era](https://staticfiles.acronis.com/images/content/565c9b0e3cf6ee744f31daa807e99a88.png) Live virtual broadcast | 13 May, 2026 The pivotal point of IT: Building services for the AI-first era Save your spot](https://acronis.events/event/ai-first-era-nam/) [Cyber protection](https://www.acronis.com/en/blog/tags/cyber-protection/) ## Written by ![Image 5: Acronis Editorial Team](https://staticfiles.acronis.com/images/content/d85707ae91461544212d39836dc32b42.png) Acronis Editorial Team Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), and enterprise IT departments. [Previous post](https://www.acronis.com/en/blog/posts/microsoft-365-retention-vs-backup-vs-archiving-whats-the-difference/) [Microsoft 365 retention vs. backup vs. archiving: What’s the difference?](https://www.acronis.com/en/blog/posts/microsoft-365-retention-vs-backup-vs-archiving-whats-the-difference/) [Next post](https://www.acronis.com/en/blog/posts/acronis-cyber-protect-cloud-certified-in-av-test-advanced-threat-protection-for-windows/) [Acronis Cyber Platform certified in AV-TEST Advanced Threat Protection for Windows](https://www.acronis.com/en/blog/posts/acronis-cyber-protect-cloud-certified-in-av-test-advanced-threat-protection-for-windows/) About Acronis Acronis is a leader in AI-native cyber protection, unifying data protection, cybersecurity, IT operations and hybrid infrastructure to deliver business continuity, security and compliance with less cost and complexity. More than 21,000 service providers trust Acronis to protect over 750,000 businesses in 150 countries. Acronis is headquartered in Schaffhausen, Switzerland. [Add as a preferred source on Google](https://google.com/preferences/source?q=acronis.com) ## Related stories Want to learn more? Read the latest stories featuring this solution on our blog. [Acronis Blog](https://www.acronis.com/en/blog/) ![Image 6: Introducing New Acronis CEO: Prakash Panjwani](https://staticfiles.acronis.com/images/blog-card/30cb571f6f1aaa131733e5727a4a250c.png) [Introducing New Acronis CEO: Prakash Panjwani](https://www.acronis.com/en/blog/posts/introducing-new-acronis-ceo-prakash-panjwani/) We are pleased to announce the appointment of our new Chief Executive Officer, Prakash Panjwani. A veteran cybersecurity CEO, Panjwani previously served as CEO of WatchGuard Technologies and SafeNet. **October 15, 2026**2 min read ![Image 7: From AI vision to MSP action: The journey continues this October](https://staticfiles.acronis.com/images/blog-card/65821c3bd72f935cd680e584fe43de66.png) [From AI vision to MSP action: The journey continues this October](https://www.acronis.com/en/blog/posts/from-ai-vision-to-msp-action-the-journey-continues-this-october/) The first event answered why AI matters and the second event demonstrated what's possible. Acronis Accelerate: Time to Act brings those ideas to life through a practical, workflow-driven experience that follows a future day in the life of an MSP. **September 23, 2026**4 min read ![Image 8: Why the best vendor relationships go beyond technology in Australia](https://staticfiles.acronis.com/images/blog-card/5e04b89948d9f1fa28095b7ff7206957.png) [Why the best vendor relationships go beyond technology in Australia](https://www.acronis.com/en/blog/posts/why-the-best-vendor-relationships-go-beyond-technology-in-australia/) Many MSPs know their clients well but have limited time to build campaigns from a blank page. Effective vendor marketing support removes work while preserving the MSP’s own brand and market position. Sports marketing can add another dimension. Through the Acronis #TeamUp Program and Acronis #SportsIgnite Program, participating MSPs can use opportunities such as premium hospitality, business development events, brand exposure **September 11, 2026**5 min read