--- title: Two Kinds of Cloud Infrastructure description: I’m just getting around to writing about a terrific post by Rodrigo Flores over at GigaOm about SLAs and cloud infrastructure. Flores neatly articulates something that we have based nScaled on – the importance of the enterprise service agreement and SLAs in cloud, and the factors that make a cloud “enterprise grade.” canonical_url: https://www.acronis.com/en/blog/posts/two-kinds-cloud-infrastructure/ locale: en last_updated: 2026-10-27 --- [Acronis Blog](https://www.acronis.com/en/blog/) # Two Kinds of Cloud Infrastructure I’m just getting around to writing about a terrific post by Rodrigo Flores over at GigaOm about SLAs and cloud infrastructure. Flores neatly articulates something that we have based nScaled on – the importance of the enterprise service agreement and SLAs in cloud, and the factors that make a cloud “enterprise grade.” [![Image 2: Acronis Editorial Team](https://staticfiles.acronis.com/images/content/d85707ae91461544212d39836dc32b42.png)](https://www.acronis.com/en/blog/authors/acronis/ "Acronis Editorial Team") [Acronis Editorial Team](https://www.acronis.com/en/blog/authors/acronis/) 1 min read Last updated 26 January 2015 I’m just getting around to writing about a terrific post by Rodrigo Flores over at GigaOm about SLAs and cloud infrastructure. Flores neatly articulates something that we have based nScaled on – the importance of the enterprise service agreement and SLAs in cloud, and the factors that make a cloud “enterprise grade.” Flores starts by pointing out a classic mistake that IT teams make when comparing make-vs-buy decisions: they undervalue their own time, particularly with respect to ensuring that systems are dependable. He then segues into the subject of there being two basic types of cloud infrastructure customers: Exactly! Amazon and others get all the attention in the cloud IaaS market, but Amazon is only appropriate for the first group of users, the single-app startups. Businesses that want to get out of the datacenter business and migrate to the cloud need IaaS that’s been designed to meet the dependability requirements of the enterprise applications being run on them. And while the technical infrastructure is critical, of course, to providing that dependability, the enterprise service agreement is equally important. At nScaled, our agreement runs 35 pages or so and covers all the issues that affect corporate IT teams. Contact us at [sales@nscaled.com](mailto:sales@nscaled.com) and we’ll be glad to walk you through it. [Cybersecurity](https://www.acronis.com/en/blog/tags/cybersecurity/) [Cyber protection](https://www.acronis.com/en/blog/tags/cyber-protection/) ## Written by ![Image 3: Acronis Editorial Team](https://staticfiles.acronis.com/images/content/d85707ae91461544212d39836dc32b42.png) Acronis Editorial Team Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), and enterprise IT departments. [Previous post](https://www.acronis.com/en/blog/posts/back-school-disaster-recovery-lessons/) [Back To School – Disaster Recovery Lessons](https://www.acronis.com/en/blog/posts/back-school-disaster-recovery-lessons/) [Next post](https://www.acronis.com/en/blog/posts/tape-really/) [Tape? Really?](https://www.acronis.com/en/blog/posts/tape-really/) About Acronis Acronis is a leader in AI-native cyber protection, unifying data protection, cybersecurity, IT operations and hybrid infrastructure to deliver business continuity, security and compliance with less cost and complexity. More than 21,000 service providers trust Acronis to protect over 750,000 businesses in 150 countries. Acronis is headquartered in Schaffhausen, Switzerland. [Add as a preferred source on Google](https://google.com/preferences/source?q=acronis.com) ## Related stories Want to learn more? Read the latest stories featuring this solution on our blog. [Acronis Blog](https://www.acronis.com/en/blog/) ![Image 4: stc Bahrain and Acronis partner to bring advanced endpoint security to businesses in Bahrain](https://staticfiles.acronis.com/images/blog-card/9600f3eea83b8f4e168ea6c1409c8c26.png) [stc Bahrain and Acronis partner to bring advanced endpoint security to businesses in Bahrain](https://www.acronis.com/en/blog/posts/stc-bahrain-and-acronis-partner-to-bring-endpoint-security-to-businesses/) We are proud to announce a strategic partnership with stc Bahrain, expanding access to advanced cybersecurity services for businesses across Bahrain. **October 26, 2026**3 min read ![Image 5: Introducing New Acronis CEO: Prakash Panjwani](https://staticfiles.acronis.com/images/blog-card/30cb571f6f1aaa131733e5727a4a250c.png) [Introducing New Acronis CEO: Prakash Panjwani](https://www.acronis.com/en/blog/posts/introducing-new-acronis-ceo-prakash-panjwani/) We are pleased to announce the appointment of our new Chief Executive Officer, Prakash Panjwani. A veteran cybersecurity CEO, Panjwani previously served as CEO of WatchGuard Technologies and SafeNet. **October 15, 2026**2 min read ![Image 6: Acronis expands MDR toward broader workspace protection](https://staticfiles.acronis.com/images/blog-card/18e90e89f5ec4ef0901f19008d4ccbf2.png) [Acronis expands MDR toward broader workspace protection](https://www.acronis.com/en/blog/posts/acronis-expands-mdr-toward-broader-workspace-protection/) Acronis is expanding the MDR service with capabilities that make this expertise easier to deliver and help partners address more risks. The developments build on a broader commitment to managed security: helping service providers protect the connected workspace while giving customers access to the expertise needed to investigate threats, respond effectively and maintain business continuity. **October 13, 2026**6 min read