Maximize efficiency with a unified RMM and PSA solution for MSPs

Modern managed service providers (MSPs) need more than disconnected tools to stay efficient and competitive. Growing MSPs and IT service providers are increasingly seeking unified remote monitoring and management (RMM) and professional services automation (PSA) solutions to support their expanding operations and streamline workflows. By unifying remote monitoring and management with professional services automation, MSPs can eliminate manual work, improve visibility and deliver services with greater accuracy and speed. RMM software enables MSPs to proactively oversee their clients' IT infrastructure from a centralized location, while PSA software centralizes client management, project tracking, billing and service delivery processes. CRM is a core component of PSA platforms, helping manage client relationships, ticketing and asset management.

Acronis offers a fully integrated RMM and PSA experience, giving MSPs a streamlined way to manage clients, support operations, and scale their business with confidence. Leading solutions like ConnectWise PSA, Datto RMM, and Atera are popular among MSPs for their robust integration capabilities, creating unified, automated operational systems. AI automation is increasingly used to streamline MSP workflows, proactively suggesting and executing actions to reduce technician fatigue and enhance efficiency. Examples of unified or integrated solutions include Atera, which combines RMM, PSA, and billing in a single platform; Syncro, which merges RMM and PSA features with an intuitive interface for small MSPs or solo operators; NinjaOne, known for its user-friendly interface for small to medium-sized MSPs; ConnectWise, offering both PSA and RMM platforms that work together for an end-to-end solution; and Datto RMM, which integrates remote monitoring and management with PSA to streamline service delivery and improve efficiency.

Managed Service Providers (MSPs) are the backbone of today’s digital business environment, delivering essential IT services such as network management, cybersecurity, and technical support to organizations of all sizes. As businesses increasingly rely on technology to drive growth and maintain competitiveness, the demand for efficient, reliable, and scalable IT support continues to rise. To meet these expectations, MSPs must adopt advanced tools that streamline business processes, reduce manual work, and ensure high levels of client satisfaction.

Professional services automation (PSA) and remote monitoring and management (RMM) are two of the most essential solutions in an MSP’s toolkit. PSA platforms help MSPs manage their business operations, from ticketing and billing to project management and resource allocation. RMM tools, on the other hand, enable proactive remote monitoring, maintenance, and support of client systems. By leveraging these technologies, managed service providers can automate routine tasks, improve service delivery, and support their clients more effectively—ultimately driving greater efficiency and business growth.

PSA and RMM solutions are designed to work together, providing a comprehensive platform for managing all aspects of an MSP’s business. Each plays a different but complementary role: RMM handles the technical operations, while PSA manages the business operations. When combined, they give MSPs complete control over both service delivery and internal processes.

Although PSA and RMM both support MSPs, they serve very different purposes.

RMM

• Focuses on the technical side of IT services

• Monitors client devices, networks, and servers in real time

• Automates maintenance such as patching and updates

• Detects issues and performs remote troubleshooting

• Ensures system health, uptime, and security

PSA

• Focuses on the business side of MSP operations

• Manages time tracking, projects, tasks, and SLAs

• Handles billing, invoicing, and contracts

• Organizes documentation, communication, and workflows

• Ensures accurate reporting, scheduling, and profitability

When PSA and RMM are integrated, MSPs gain a unified workflow where technical events flow directly into tickets, tasks, time entries, and billing. This eliminates manual data entry, reduces errors, and improves overall customer satisfaction.

A unified platform also provides valuable insights into business performance, enabling MSPs to make data-driven decisions based on both operational and financial metrics.

PSA and RMM platforms are at the heart of an MSP’s business operations, providing the foundation for delivering exceptional IT services and managing client relationships. PSA platforms offer a centralized platform for handling project management, service delivery, billing and client relationships, ensuring that every aspect of the business is organized and efficient. RMM tools complement this by enabling remote monitoring and management of client infrastructure, allowing MSPs to detect and resolve issues before they impact business operations.

When PSA and RMM are integrated, MSPs benefit from seamless workflow automation that eliminates manual data entry and reduces the risk of errors. This integration provides valuable insights into business performance, helping MSPs make informed decisions and focus on high-value activities such as strategic planning and business development. By automating routine processes and centralizing information, MSPs can deliver services more efficiently, enhance client satisfaction, and reduce operational costs—creating a more agile and competitive business.

A unified RMM and PSA solution combines remote monitoring and management (RMM) with professional services automation (PSA) to streamline business operations for managed service providers (MSPs). When delivered together in one integrated platform, as with Acronis RMM and Acronis PSA, MSPs can eliminate tool switching and create a smoother, more efficient workflow across their entire business.

This integrated approach enhances service delivery, client satisfaction, and overall efficiency. By having technical operations and business processes connected in real time, MSPs can resolve issues faster, improve communication, and maintain consistent service quality at scale through the Acronis unified ecosystem.

Key benefits include reduced manual data entry, improved client communication, and better customer relationships. With Acronis unifying RMM and PSA capabilities, MSPs can automate workflows, centralize information, and ensure that every task, alert, and service action moves seamlessly from monitoring to ticketing to billing.

A unified PSA and RMM platform provides a centralized platform for managing all aspects of an MSP’s business. Acronis delivers exactly this by bringing monitoring, automation, billing, ticketing, reporting, and cybersecurity into one cohesive solution that helps MSPs maximize productivity and growth.

Integrating RMM and PSA tools automates workflow automation, reducing manual work and increasing productivity.With Acronis RMM and Acronis PSA, MSPs streamline tasks, eliminate duplicate data entry, and work more efficiently.

This integration enables MSPs to have complete visibility into their business operations, including project management, asset management, and client communication.Acronis ensures all operational data flows through a single platform, improving accuracy and response times.

A unified platform also enhances security, patch management, and remote monitoring and management (RMM) capabilities.Acronis strengthens endpoint protection, automates patching, and improves real time monitoring through its integrated architecture.

Acronis delivers advanced reporting and analytics to help MSPs evaluate efficiency, profitability, and service quality. Additionally, it provides valuable insights into business performance, allowing MSPs to make data-driven decisions.

Centralized visibility is provided by a unified platform that integrates monitoring, device management, ticketing and reporting. Acronis combines all these elements into a true single pane of glass, simplifying management and improving operational control.

RMM platforms offer advanced features such as remote access, patch deployment, and proactive maintenance. Remote support is a core function of RMM software, enabling IT professionals and MSPs to remotely assist and manage client devices, troubleshoot issues, and perform maintenance tasks efficiently from a centralized dashboard. RMM tools play a crucial role in modern business IT strategies by managing and maintaining IT infrastructure. These capabilities allow MSPs to quickly diagnose issues, perform remote fixes, and keep client systems healthy without requiring onsite visits. Remote access enables faster troubleshooting, patch deployment keeps systems secure, and proactive maintenance reduces unexpected IT failures.

What Acronis offers:

• Secure remote access with built-in protection layers.

• Automated patch deployment for OS and third-party apps.

• AI-driven detection of performance issues.

• Proactive maintenance workflows directly integrated with PSA.

Benefits of Acronis:

• Dramatically faster response times.

• Lower operational costs due to fewer onsite visits.

• Reduced risk of unpatched vulnerabilities.

• Seamless ticket creation from RMM events.

These tools enable MSPs to monitor and manage client infrastructure, reducing downtime and improving overall IT service delivery. Continuous monitoring helps technicians detect issues early, analyze resource usage, and prevent disruptions before clients notice.

What Acronis offers:

• Real-time device monitoring with AI anomaly detection.

• Automated remediation scripts triggered by alerts.

• Unified health dashboards for servers, workstations and mobile devices.

• Root cause analysis tools built directly into the platform.

Benefits of Acronis:

• Substantially fewer reactive support tickets.

• Increased client uptime and service reliability.

• Early detection of performance bottlenecks.

• Faster troubleshooting with consolidated device insights.

Key features of RMM platforms include automation capabilities, customizable reporting, and integration with third-party tools. Product management plays a key role in developing these integrated platforms, ensuring they enhance MSP performance and service delivery. Automation removes repetitive work, reporting provides visibility, and integrations ensure MSPs can use the tools they rely on without friction.

What Acronis offers:

• AI-powered automation for patching, scripting and ticket handling.

• Custom operational, security and financial reporting.

• PSA integration with ticketing, billing and time tracking.

• Connectors for security tools, cloud platforms and ITSM systems.

Benefits of Acronis:

• Huge reduction in manual administrative work.

• Accurate financial and service delivery insights.

• Faster workflows across the entire MSP stack.

• Easy interoperability with existing business tools.

RMM software is essential for MSPs to efficiently manage and monitor client networks, ensuring high levels of customer satisfaction. It provides the ability to remotely control devices, ensures they stay up to date, enforces policies and maintains high performance.

What Acronis offers:

• Centralized policy enforcement for all managed endpoints.

• Advanced remote management capabilities (PowerShell, CMD, registry, services).

• Device performance and security insights in one view.

• Real-time alerting with automated ticketing.

Benefits of Acronis:

• Consistent service quality across all clients.

• Technician efficiency increases through centralized controls.

• Reduced human error with automated policy application.

• Higher end user satisfaction due to fewer disruptions.

Effective automation reduces manual work, minimizes human error, and enables teams to scale operations without proportionally increasing headcount. Automation becomes essential as MSPs add more clients and devices. This is especially important for growing MSPs seeking scalable and cost-effective solutions. Atera's per-technician pricing model makes it one of the most cost-effective solutions for growing MSPs.

What Acronis offers:

• Automated ticket creation, routing and escalation.

• Automated billing through PSA synchronized with RMM activity.

• Prebuilt maintenance workflows and scheduled tasks.

• Hands-free patch deployment backed by cybersecurity checks.

Benefits of Acronis:

• Scale your MSP business without hiring additional staff.

• Increased capacity for proactive work instead of reactive support.

• Predictable and efficient service delivery.

• Accurate, automated billing that prevents revenue leakage.

Acronis PSA connects RMM data directly to PSA workflows, ensuring full alignment between technical events and the business processes that follow. When the RMM detects an issue, the PSA instantly receives a ticket with context, logs time automatically, and maintains full traceability. ConnectWise PSA is a well-known example of a PSA platform recognized for its robust integration capabilities with RMM tools, enabling MSPs to create a unified, automated operational system that enhances efficiency and client management.

What Acronis offers:

• Automatic ticket generation from RMM triggers.

• Time tracking without technician input.

• Integrated SLA management and escalation workflows.

• Complete linkage between monitoring, support, billing and reporting.

Benefits of Acronis:

• Fewer missed tickets or service gaps.

• More accurate billing and time tracking.

• Better client transparency and SLA compliance.

• Streamlined service delivery from alert to invoice

Acronis PSA provides automated invoicing based on real activity, usage, and service events captured by Acronis RMM. This eliminates guesswork and ensures technicians’ work is financially accounted for.

What Acronis offers:

• Automated billing and invoicing.

• Real-time profitability dashboards per client.

• Usage-based and contract-based billing models.

• No manual reconciliation needed.

Benefits of Acronis:

• Elimination of billing errors.

• Increased revenue accuracy.

• Clear visibility into which services are profitable.

• Faster financial cycles.

Acronis PSA ties project management directly to RMM data, helping MSPs manage client deployments, migrations, security hardening, and other service projects with unified oversight. CRM functionality within the PSA platform also helps manage client relationships and project tracking, ensuring seamless communication and organization throughout the project lifecycle.

What Acronis offers:

• Resource scheduling and task assignment.

• Integrated time logging from RMM events.

• Progress tracking and milestone reporting.

• Automated project billing.

Benefits of Acronis:

• Better coordination across technicians.

• Faster project delivery.

• Accurate project profitability analysis.

• Reduced administrative overhead.

Acronis uniquely combines PSA, RMM, cybersecurity, and backup into a single platform. This creates a level of protection no other unified PSA-RMM provider offers.

What Acronis offers:

• AI-based threat detection and URL filtering.

• Integrated endpoint backup and recovery.

• RMM-driven automated remediation scripts.

• Built-in data loss prevention and advanced security policies.

Benefits of Acronis:

• Maximum protection across all endpoints.

• Reduced risk of ransomware and data breaches.

• Seamless recovery workflows for incidents.

• Simplified compliance reporting.

Acronis centralizes everything MSPs need into one interface, eliminating the scattered toolset most MSPs rely on.

What Acronis offers:

• RMM, PSA, cybersecurity, backup, monitoring and billing in one place.

• Unified dashboards for all technicians.

• Consistent workflows across departments.

Benefits of Acronis:

• Less context switching and higher productivity.

• Easier onboarding of new technicians.

• Lower operational overhead.

• A cleaner, more efficient MSP workflow.

Professional services automation (PSA) platforms provide robust asset management capabilities, enabling MSPs to track and manage client assets effectively. This includes software licenses, hardware inventory, and other critical IT assets that technicians rely on to support clients.

PSA tools also streamline billing, invoicing, and project management, helping MSPs run their operations more efficiently. When PSA is integrated with RMM, teams gain a complete view of each client’s IT environment, allowing them to deliver more consistent and comprehensive services.

A unified setup also improves technician utilization. With built-in scheduling and resource management, tasks can be assigned based on skills and availability, preventing overwork and improving service quality.

Solutions like the unified Acronis platform enhance this workflow by connecting asset data, tickets, monitoring insights, and project details in one place. This makes it easier for MSPs to stay organized, maintain accurate records, and reduce manual effort across the board.

Key advantages with Acronis:

• Centralized asset tracking synced with real monitoring data.

• Automatic updates for hardware, software, and licensing.

• Integrated billing and project management tied to real usage.

Effective IT management is essential for keeping modern businesses secure, productive, and resilient. MSPs support these needs by providing remote monitoring, backup and disaster recovery, cybersecurity, and ongoing maintenance to ensure systems remain reliable.

A unified RMM and PSA platform allows MSPs to deliver these services more efficiently. By connecting technical monitoring with service processes like ticketing, billing, and reporting, teams can reduce complexity and respond to client needs more quickly.

Automation, AI, and machine learning play an increasingly important role in helping MSPs shift from reactive to proactive management. AI automation improves MSP workflows by proactively suggesting and executing actions, reducing technician fatigue and enhancing efficiency. SuperOps appeals to tech-savvy MSPs looking for innovative, AI-driven features to streamline operations.

Unified platforms that bring these capabilities together — such as the integrated approach used by Acronis — help MSPs minimize overhead while strengthening their overall IT management strategy.

Key advantages with Acronis:

• Combined monitoring, backup, security and automation in one console.

• AI-driven detection for faster issue identification.

• Streamlined IT service workflows from alert to resolution.

ITSM provides a structured framework for MSPs to deliver high-quality IT services that meet client needs and expectations. ITSM encompasses a range of processes, including incident management, problem management, and change management, all of which are critical for maintaining reliable and secure IT environments. By leveraging PSA and RMM tools, MSPs can streamline these processes, ensuring consistent, efficient and transparent service delivery.

RMM platforms enable proactive monitoring and rapid response to technical issues, while PSA systems facilitate clear client communication, ticket tracking, and service reporting. This combination allows MSPs to demonstrate accountability and value to their clients, building trust and long-term relationships. By adopting ITSM best practices and integrating PSA and RMM solutions, MSPs can reduce downtime, improve service quality, and ensure that every client interaction is managed professionally and efficiently.

RMM tools enable MSPs to perform proactive maintenance, reducing the risk of downtime and improving system performance. Routine maintenance is automated and integrated within RMM software, enhancing security and enabling proactive support for clients. This includes automated patch management, software updates, disk cleanup, and other routine tasks that keep devices healthy.

By performing maintenance regularly, MSPs can prevent issues before they escalate, leading to fewer emergency repairs and more predictable service outcomes. Clients benefit as well, since consistent upkeep reduces unexpected downtime and protects against data loss.

RMM and PSA integration further enhances this process. When the monitoring system detects a server issue, it can automatically create a prioritized ticket without manual intervention, ensuring no problem is overlooked.

Platforms that unify monitoring, automation, and service workflows — like the Acronis solution — make proactive maintenance easier to manage at scale and help MSPs maintain high service standards with less effort.

Key advantages with Acronis:• Automated patching and update workflows • Immediate ticket creation for issues detected by monitoring • Maintenance tasks connected directly to PSA schedules

Selecting the best RMM software is a crucial decision for MSPs aiming to deliver top-tier IT services and maximize operational efficiency. The ideal RMM platform should offer robust remote monitoring and management capabilities, including advanced patch management, customizable reporting, and seamless automation of routine tasks such as patch deployment and proactive maintenance. These key features help MSPs maintain system health, reduce downtime, and ensure client satisfaction.

In addition to core functionality, MSPs should evaluate the platform’s automation capabilities, ensuring it can automate repetitive tasks and integrate smoothly with existing PSA platforms. This integration is vital for creating a unified, streamlined approach to IT service management, enabling accurate billing, efficient reporting, and comprehensive oversight of all client environments. By choosing RMM software that supports advanced features, flexible integration, and powerful automation, MSPs can enhance their service delivery, reduce costs, and build stronger, more profitable client relationships.

Implementing a unified RMM and PSA platform requires careful planning and execution. MSPs must evaluate their existing workflows, map out system dependencies, and ensure that the transition does not disrupt day-to-day operations. Working closely with the solution provider during this stage is essential, as it helps guide configuration, data migration, and deployment decisions.

A smooth rollout depends on clear communication, realistic timelines, and proper onboarding. Once the platform is in place, ongoing support becomes critical. Continuous guidance enables MSPs to fully leverage the platform’s capabilities, adopt new features, and resolve any issues quickly. When solution providers deliver strong, responsive support, MSPs can maximize the value of their tools, maintain operational stability, and improve service quality for their clients.

Unified platforms such as the Acronis ecosystem simplify this process by offering structured onboarding, clear documentation, and accessible support resources, helping MSPs maintain momentum from implementation through long-term use.

Implementing a unified RMM and PSA platform can present several challenges, including data migration, user adoption, and integration with existing tools. Without proper preparation, these obstacles can slow down deployment or create confusion among technicians.

To overcome these challenges, MSPs should collaborate closely with the solution provider and create a comprehensive implementation plan that addresses timelines, responsibilities, and key milestones. Training plays a central role in successful adoption. Users need hands-on guidance to understand new workflows, navigate the interface, and take advantage of automation features. Providing consistent training and reinforcing best practices ensures that the entire team becomes confident and efficient with the new platform.

By addressing challenges proactively, MSPs can minimize disruption to their business operations and ensure a successful implementation. Unified solutions like those offered within the Acronis platform further support this by providing intuitive tools, flexible integrations, and clear migration paths that make the transition smoother and more predictable.

A unified RMM and PSA platform gives MSPs the ability to manage both the technical and business sides of their operations within a single, streamlined system. For example, Datto RMM is a unified platform that integrates remote monitoring and management with PSA solutions, helping to streamline service delivery and improve MSP efficiency. Integrating RMM and PSA tools creates a unified operational command center that enhances efficiency across the entire business. From asset tracking and monitoring to billing, project management, and reporting, this integrated approach strengthens efficiency, improves service quality, and supports scalable growth. When MSPs bring these capabilities together, they reduce manual work, eliminate tool fragmentation, and gain clearer visibility into performance and profitability.

Platforms that merge automation, monitoring, analytics, and service management — like those available from Acronis — help MSPs stay ahead of client needs, deliver more consistent outcomes, and simplify complex operational workflows. With the right implementation and ongoing support, MSPs can unlock the full potential of their unified solution and build a stronger, more reliable service offering.

If you’re ready to streamline your operations, reduce manual tasks, and elevate your service delivery, now is the time to adopt a unified RMM and PSA platform. Explore how the integrated solutions from Acronis can help you simplify management, improve performance, and grow your MSP with confidence. Take the next step toward a more efficient and connected service experience — start your free trial or schedule a demo today.