--- title: What to Do When Your Cloud Service is Disrupted description: "Every IT pro knows the soul-crushing feeling following the simple statement, “We apologize for the service disruption...\" When cloud services that your organization relies on go down, chaos can ensue. Take for instance the Adobe Creative Cloud outage in May that took down the interactive edition of the UK-based newspaper, the Daily Mail. For one of Britain's most popular newspapers, failure is not an option." canonical_url: https://www.acronis.com/en/blog/posts/what-do-when-your-cloud-service-disrupted/ locale: en last_updated: 2026-10-27 --- [Acronis Blog](https://www.acronis.com/en/blog/) # What to Do When Your Cloud Service is Disrupted Every IT pro knows the soul-crushing feeling following the simple statement, “We apologize for the service disruption..." When cloud services that your organization relies on go down, chaos can ensue. Take for instance the Adobe Creative Cloud outage in May that took down the interactive edition of the UK-based newspaper, the Daily Mail. For one of Britain's most popular newspapers, failure is not an option. [Try Now](https://www.acronis.com/en/products/cloud/trial/) [![Image 2: Acronis Editorial Team](https://staticfiles.acronis.com/images/content/d85707ae91461544212d39836dc32b42.png)](https://www.acronis.com/en/blog/authors/acronis/ "Acronis Editorial Team") [Acronis Editorial Team](https://www.acronis.com/en/blog/authors/acronis/) 2 min read Last updated 23 November 2022 Every IT pro knows the soul-crushing feeling following the simple statement, “We apologize for the service disruption..." When cloud services that your organization relies on go down, chaos can ensue. Take for instance the Adobe Creative Cloud outage in May that took down the interactive edition of the UK-based newspaper, the Daily Mail. For one of Britain's most popular newspapers, failure is not an option. Service outages can cripple organizations if they are forced to go without email and customer data for days at a time. While cloud computing is growing in popularity, dependable solutions and a 3-2-1 backup strategy are key for avoiding major outages. Customers who are seeking a cloud service solution are cautioned to take their time to evaluate the best service for their company's needs. Advises Compuware's director of cloud solutions, Michael Allen, “Set up your own benchmark with three or four different Content Delivery Network [CDN] providers - but don’t put users on it," Allen says. "Apply scale to the app and get the geographic coverage as well. Allow a month for testing. The longer you evaluate, the more accurate a picture of performance and availability you will get.” Read more at [The Register](http://www.theregister.co.uk/2014/08/06/adobe_salesforce_and_other_cloud_outages_mitigate_against_risk/) Must Reads: Data Centers of the Future Will Use Smartphone Technology The technology behind the "mini supercomputers" we carry around in our pockets (a.k.a. smartphones) is beginning to make its way to the data center. Read more at [Wired](http://www.wired.com/2014/08/datacenter-of-the-future/) Cloud Literacy for Business Development is Crucial Knowledge of the cloud will soon be the business of all departments in an organization — not just IT. As the cloud becomes a more integral part of business development, senior leadership needs to become literate in cloud technology and encourage that awareness to permeate to all departments. Read more at [CloudTweaks](http://www.cloudcomputing-news.net/news/2014/aug/06/business-technology-literacy-in-the-cloud-computing-era/) MSPs: The Secret to Onboarding Clients the Right Way For MSPs, once the paperwork is signed and they're getting ready to start the onboarding process, it's critical for things to go smoothly — even though that's not always the case. The smallest hiccup can be amplified to customers in the beginning and cause them to lose faith in your services. Read more at [MSPMentor](http://mspmentor.net/blog/wrongboarding-onboarding-how-get-engagements-started-right) Image via Canstock Photo [Cybersecurity](https://www.acronis.com/en/blog/tags/cybersecurity/) [Cyber protection](https://www.acronis.com/en/blog/tags/cyber-protection/) ## Written by ![Image 3: Acronis Editorial Team](https://staticfiles.acronis.com/images/content/d85707ae91461544212d39836dc32b42.png) Acronis Editorial Team Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), and enterprise IT departments. [Previous post](https://www.acronis.com/en/blog/posts/it-pros-verify-data-protection-plans-are-working-properly/) [IT Pros: Verify that Data Protection Plans Are Working Properly](https://www.acronis.com/en/blog/posts/it-pros-verify-data-protection-plans-are-working-properly/) [Next post](https://www.acronis.com/en/blog/posts/byox-environment-its-focus-shifts-devices-data/) [In a BYOx Environment, IT’s Focus Shifts From Devices to Data](https://www.acronis.com/en/blog/posts/byox-environment-its-focus-shifts-devices-data/) About Acronis Acronis is a leader in AI-native cyber protection, unifying data protection, cybersecurity, IT operations and hybrid infrastructure to deliver business continuity, security and compliance with less cost and complexity. More than 21,000 service providers trust Acronis to protect over 750,000 businesses in 150 countries. Acronis is headquartered in Schaffhausen, Switzerland. [Add as a preferred source on Google](https://google.com/preferences/source?q=acronis.com) ## Related stories Want to learn more? Read the latest stories featuring this solution on our blog. [Acronis Blog](https://www.acronis.com/en/blog/) ![Image 4: stc Bahrain and Acronis partner to bring advanced endpoint security to businesses in Bahrain](https://staticfiles.acronis.com/images/blog-card/9600f3eea83b8f4e168ea6c1409c8c26.png) [stc Bahrain and Acronis partner to bring advanced endpoint security to businesses in Bahrain](https://www.acronis.com/en/blog/posts/stc-bahrain-and-acronis-partner-to-bring-endpoint-security-to-businesses/) We are proud to announce a strategic partnership with stc Bahrain, expanding access to advanced cybersecurity services for businesses across Bahrain. **October 26, 2026**3 min read ![Image 5: Introducing New Acronis CEO: Prakash Panjwani](https://staticfiles.acronis.com/images/blog-card/30cb571f6f1aaa131733e5727a4a250c.png) [Introducing New Acronis CEO: Prakash Panjwani](https://www.acronis.com/en/blog/posts/introducing-new-acronis-ceo-prakash-panjwani/) We are pleased to announce the appointment of our new Chief Executive Officer, Prakash Panjwani. A veteran cybersecurity CEO, Panjwani previously served as CEO of WatchGuard Technologies and SafeNet. **October 15, 2026**2 min read ![Image 6: Acronis expands MDR toward broader workspace protection](https://staticfiles.acronis.com/images/blog-card/18e90e89f5ec4ef0901f19008d4ccbf2.png) [Acronis expands MDR toward broader workspace protection](https://www.acronis.com/en/blog/posts/acronis-expands-mdr-toward-broader-workspace-protection/) Acronis is expanding the MDR service with capabilities that make this expertise easier to deliver and help partners address more risks. The developments build on a broader commitment to managed security: helping service providers protect the connected workspace while giving customers access to the expertise needed to investigate threats, respond effectively and maintain business continuity. **October 13, 2026**6 min read