--- title: Acronis Blog description: Stay up to date with the latest cybersecurity and cyber protection news, research, vulnerabilities, threats and computer attacks. canonical_url: https://www.acronis.com/en/blog/tags/psa/ locale: en last_updated: 2026-10-11 --- # Acronis Blog [TRU Security → Updates from Acronis Threat Research Unit](https://www.acronis.com/en/tru/) [Acronis Blog](https://www.acronis.com/en/blog/) Professional Services Automation (PSA) # All stories in Professional Services Automation (PSA) [![Image 1: How agentic AI works inside your tools: A practical example with Acronis Service Desk](https://staticfiles.acronis.com/images/blog-cover/0a9e44f5ba35cf7618557409d00c4f12.png) 06 August 2026 — 6 min read How agentic AI works inside your tools: A practical example with Acronis Service Desk Acronis Service Desk brings an agentic approach to the MSP workflow, so technicians and service managers can use AI where the work is already happening, including task automation and ticket-resolution support.](https://www.acronis.com/en/blog/posts/how-agentic-ai-works-inside-your-tools-a-practical-example-with-ai-service-desk/) [26 July 2026 — 6 min read ![Image 2: Introducing Acronis Service Desk in Acronis Cyber Platform](https://staticfiles.acronis.com/images/blog-cover/68a4f51f1ba38271735c04402b1e347e.png) Introducing Acronis Service Desk in Acronis Cyber Platform MSPs need practical AI that helps technicians work more productively, make smarter decisions, move faster, reduce manual effort and resolve issues with better context. Acronis Service Desk, now available in EAP, helps MSPs consolidate Acronis alerts into clean, actionable tickets and gives technicians AI-powered insights to accelerate resolution.](https://www.acronis.com/en/blog/posts/introducing-ai-service-desk-in-acronis-cyber-platform/) [09 July 2026 — 8 min read ![Image 3: VMware migration strategies for MSPs and cloud providers in 2026](https://staticfiles.acronis.com/images/blog-cover/da146a63b8ab73d26cd4f4e688c6971a.png) VMware migration strategies for MSPs and cloud providers in 2026 Learn VMware migration strategies for MSPs and cloud providers, including workload assessment, phased migration, customer continuity and platform selection.](https://www.acronis.com/en/blog/posts/vmware-migration-strategies-msps-cloud-providers/) [25 March 2026 — 7 min read ![Image 4: PowerShell for MSPs: A Practical Guide to Automate Tasks](https://staticfiles.acronis.com/images/blog-cover/e94059585be6d40e51cc0bc44a09cba9.png) PowerShell for MSPs: A Practical Guide to Automate Tasks PowerShell for MSPs: A Practical Guide to Automate Tasks](https://www.acronis.com/en/blog/posts/powershell-for-msps/) [07 January 2026 — 11 min read ![Image 5: AI automation for MSPs: Boost productivity, cut costs, and improve service quality](https://staticfiles.acronis.com/images/blog-cover/c0500f84418f2d175a58f83c822538ec.png) AI automation for MSPs: Boost productivity, cut costs, and improve service quality AI Automation for MSPs: Boost Productivity, Cut Costs, and Improve Service Quality](https://www.acronis.com/en/blog/posts/ai-automation-for-msps/) [23 December 2025 — 14 min read ![Image 6: Maximize efficiency with a unified RMM and PSA solution for MSPs](https://staticfiles.acronis.com/images/blog-cover/1ec635f88bd3fc90e7f1cc6e30973262.png) Maximize efficiency with a unified RMM and PSA solution for MSPs Maximize efficiency with a unified RMM and PSA solution for MSPs](https://www.acronis.com/en/blog/posts/unified-rmm-and-psa-solution/) [23 December 2025 — 13 min read ![Image 7: The best ticketing tool(s): The complete guide for MSPs and IT service providers](https://staticfiles.acronis.com/images/blog-cover/0e8249327cd5114816105814c919edd8.png) The best ticketing tool(s): The complete guide for MSPs and IT service providers The best ticketing tool(s): The complete guide for MSPs and IT service providers](https://www.acronis.com/en/blog/posts/the-best-ticketing-tool/) [18 August 2025 — 13 min read ![Image 8: How to integrate an automated ticketing system into your MSP business](https://staticfiles.acronis.com/images/blog-cover/c87956652ce31897570681e1ebca2aa3.png) How to integrate an automated ticketing system into your MSP business Maximize your MSP's potential with our in-depth guide on automated ticketing system integration. Uncover the secrets to smoother operations, enhanced customer service, and a more efficient business model. Start your journey to innovation now!](https://www.acronis.com/en/blog/posts/automated-ticketing-system-msp/) [15 August 2025 — 16 min read ![Image 9: The benefits of integrating time allocation with ticketing systems](https://staticfiles.acronis.com/images/blog-cover/ceb993a612330daf23fe6ee5031ba1bf.png) The benefits of integrating time allocation with ticketing systems Discover how integrating time allocation with ticketing systems can boost efficiency, improve customer satisfaction, and drive business success!](https://www.acronis.com/en/blog/posts/integrating-time-allocation-with-ticketing-systems/) [15 August 2025 — 11 min read ![Image 10: MSP automation tools and best practices](https://staticfiles.acronis.com/images/blog-cover/900191bc99c1f19756e6a9d9b42508d3.png) MSP automation tools and best practices Unlock efficiency and elevate your Managed Service Provider (MSP) game with our comprehensive guide to automation tools and techniques. Discover the latest solutions and strategies to streamline operations, boost productivity, and stay ahead in the competitive MSP landscape.](https://www.acronis.com/en/blog/posts/msp-automation-guide/) [15 August 2025 — 12 min read ![Image 11: How to create an effective MSP helpdesk with Acronis PSA & RMM](https://staticfiles.acronis.com/images/blog-cover/41fc9cb68daf28e73a829cd423637fea.png) How to create an effective MSP helpdesk with Acronis PSA & RMM Learn the essential steps and best practices for creating an effective Managed Service Provider (MSP) helpdesk that boosts productivity, resolves issues seamlessly, and enhances client satisfaction. Elevate your MSP business by mastering the art of helpdesk management.](https://www.acronis.com/en/blog/posts/how-to-create-msp-helpdesk/) [15 August 2025 — 22 min read ![Image 12: How to Automate Time Tracking as MSPs](https://staticfiles.acronis.com/images/blog-cover/b9fd6d490b7fafc6ad1947c6b1b86535.png) How to Automate Time Tracking as MSPs Discover efficient strategies for automating time tracking in your MSP business with our comprehensive guide. Enhance productivity and accuracy in billing with tailored solutions for managed service providers by Acronis.](https://www.acronis.com/en/blog/posts/msp-time-tracking-automation/) [14 August 2025 — 13 min read ![Image 13: What are Billable Hours? Defintion, types and tips](https://staticfiles.acronis.com/images/blog-cover/e84db89e2b9277467e9602f35db5b54d.png) What are Billable Hours? Defintion, types and tips Understand billable Hours for MSPs & learn essential time tracking tips for maximizing profitability and efficiency in your managed service provider business.](https://www.acronis.com/en/blog/posts/what-are-billable-hours/) [1](https://www.acronis.com/en/blog/tags/psa/page/1/) [2](https://www.acronis.com/en/blog/tags/psa/page/2/) [3](https://www.acronis.com/en/blog/tags/psa/page/3/)