Data Center Operations

IT Helpdesk Engineer (Bulgaria)

Bulgaria
Full time
Posted 2 Days Ago
R-100594
Please note that the application process will be managed on our partner website, Workday, which will require you to log in or create an account.
Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a IT Helpdesk Engineer Engineer to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. 

We are looking for a full-time General IT Engineer to join our team. If you're passionate about technology, solving problems, and providing support, this role is for you!


Please Note: The role is ON-SITE in our office in Sofia. 

WHAT YOU'LL DO

  • Technical Support: Offering (1st and 2nd level) support to end-users facing issues with hardware, software, networking, and other computer-related technologies.

  • Troubleshooting: Diagnosing and resolving technical problems, either remotely or in person, prioritizing and scheduling issues, and documenting solutions using the Service Desk platform. When necessary, problems have to be escalated to the appropriately experienced technician.

  • Maintenance: Ensuring the proper functioning of computer systems, conducting regular checks, and performing updates and upgrades as necessary

  • Customer Service: Communicating effectively with customers to understand their problems and provide clear guidance and solutions

  • Project Management: Taking responsibility for IT-related projects, managing timelines, and ensuring deliverables meet quality

  • Configuration and Installation: Setting up and configuring new hardware and software, ensuring that systems are ready for use by end users

  • Operational Control: Contributing to the operational permanent control framework to ensure compliance with internal and external regulations

  • Hardware Repairs: Initial diagnostic, working with the Service center to repair or replace failed hardware components

  • Documentation: Developing and updating support procedures and documentation to reflect the company's latest troubleshooting techniques, solutions, and processes.

  • Asset management

  • Occasional Business trips to fulfill IT dept. needs

WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS) 

  • 2-3 years of relevant experience in troubleshooting, technical support, and networking issues with proficiency in Windows OS, macOS, remote desktop support tools, and hardware repairs

  • Solid understanding of network protocols, security systems, and Microsoft Office 365

  • Strong communication, problem-solving, and customer service skills, with the ability to document processes clearly and attention to detail

  • Ability to work well in a team environment

  • Project management skills to handle IT-related projects

  • Working knowledge of a range of diagnostic utilities

  • Upper-intermediate English (written and verbal) 

*Please submit your resume and application in English 

WHO WE ARE 

A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. 

 

Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact. 

 

OUR INTERVIEW PRACTICES 

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. 

  

Use of AI-generated responses or third-party support during live interviews may be grounds for disqualification from the recruitment process and a full criminal, education and identification background check is required for all new hires. 

 

 

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. 

Data Center Operations
IT Helpdesk Engineer (Bulgaria)
Please note that the application process will be managed on our partner website, Workday, which will require you to log in or create an account.