Acronis is a world leader in cyber protection, delivering natively integrated solutions that monitor, control, and protect the data that businesses and lives depend on. Driven by our passion to protect every workload, we’ve built the industry’s only all-in-one cyber protection platform. We are looking for a Renewals Account Manager to join our mission of protecting the digital world.

Renewals Account Manager drives revenue growth by owning the end-to-end renewal process, including the creation and negotiation of renewal quotes and the management of all partner channel inquiries. The role focuses on maximizing customer retention, identifying upsell and cross-sell opportunities, and expanding existing accounts through proactive engagement and strategic relationship management. By aligning renewal strategies with customer business needs, the Renewals Account Manager accelerates account growth while strengthening long-term partnerships.

WHAT YOU'LL DO

Responsible for upselling customers and identifying opportunities for add-on sales of Acronis products
Develops sales opportunities by researching and identifying potential account; building rapport, providing technical information and explanations; preparing quotations
Handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts
Positively interacts and collaborates with Customers, Acronis partners
Identifies and pursues maintenance reinstatement opportunities
Assists in negotiation of maintenance agreements
Work closely with distributor, Acronis Sales manager and Sales Engineers to ensure sales closure

WHAT YOU BRING

Strong communication and interpersonal skills
Strong time management skills
Ability to articulate product’s different features, and answers any questions customers might have
Strong closing sales skills
Knowledge on Salesforce is preferred
Able to make up 30 and above calls each day
Punctual, reliable, and strong attention to detail
Self-motivated, upbeat, organized and highly persistent in follow-ups
Flexible, team player, open to changes in responsibilities and strategies
Fluent English and Japanese

WHO WE ARE

A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.

Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.

OUR INTERVIEW PRACTICES

To ensure a fair and genuine hiring process, candidates are expected to participate in interviews without the use of AI tools, automated prompts, or third-party assistance. Interviews are designed to assess individual skills, experience, and communication style and we value authentic, real-time interaction.

Use of AI or external assistance during live interviews may result in disqualification. For roles where AI skills are being evaluated, permitted use of AI tools will be clearly communicated in advance. Candidates may be asked to disable virtual backgrounds or participate in in-person interviews. All employment offers are contingent upon successful completion of applicable criminal, education and identity background checks

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

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Sales

Renewals Account Manager Japan

Please note that the application process will be managed on our partner website, Workday, which will require you to log in or create an account.