--- title: MightyCall description: MightyCall is a cloud call center for SMBs that handle a steady flow of inbound calls and run high-volume outbound campaigns. Both happen on one platform, so clients don’t have to juggle a phone system and a separate dialer. canonical_url: https://www.acronis.com/en/integrations/mightycall/ locale: en last_updated: 2026-10-27 --- Coming soon # MightyCall * * * Company:MightyCall Integration:MightyCall Category:Collaboration, Cloud Commerce and Marketplaces [Try now](https://www.mightycall.com/) [Have a question or need help?](https://www.acronis.com/en/contact-us/integrations/) ## MightyCall cloud call center for SMBs The future MightyCall integration with Acronis Cyber Platform will bring cloud communications and cyber protection services closer together for MSPs. MightyCall brings the tools of a large contact center to small and mid-sized businesses. Support lines and front desks use it to answer and route a steady stream of incoming calls, while sales, collections and scheduling teams use it to work through call lists at high volume. A full business phone system, outbound dialers, live supervision and reporting all run in one cloud service. * Simple to deploy and run: MightyCall runs entirely in the cloud, so there’s no PBX to install or maintain, and the phone numbers, calling infrastructure and dialers all come from MightyCall. New accounts get free live onboarding, users get 24/7 support by phone, email and live chat. * Inbound calls that reach the right person: With the no-code call flow designer, teams build multi-level IVR menus, set business hours and route calls through automatic call distribution, ring groups or VIP rules on their own, without waiting on IT. When every agent is busy, callers wait in a queue or request a callback instead of hanging up, and after-hours callers can leave a voicemail that arrives by email with a text transcription. * Outbound at high volume: Predictive, progressive and preview dialers let a team match its pace to the campaign, with predictive dialing running up to 10 lines per agent. AI answering machine detection screens out voicemail in under 3 seconds with over 97% accuracy, and voicemail drop leaves a pre-recorded message without tying up the agent. Local presence shows contacts a familiar area code, and call screening bypass helps calls get past the automated screening on recipients’ smartphones so they reach a real person. Number reputation management watches business numbers for “Spam Likely” risk across major carriers and can replace flagged numbers automatically. * Visibility for managers: A call center dashboard and supervisor workspace show what’s happening in real time. Supervisors can listen in on live calls, whisper to an agent, barge in or take over with intercept, and calls can be recorded and summarized with AI. The agent workspace stays simple, so new hires are productive quickly. * Works wherever your clients work: Agents take calls from a web phone, desktop apps for Windows and macOS, iOS and Android apps, or desk phones. Businesses can get local, toll-free, vanity and international numbers or port the ones they already have. MightyCall connects with HubSpot, Salesforce, Zoho and Balto, thousands of other apps through Zapier, n8n, and offers an API for custom integrations. * Secure and reliable: MightyCall is HIPAA compliant and supports STIR/SHAKEN caller authentication, two-factor authentication and 911 emergency calling. Its high-availability, redundant infrastructure is designed to keep service running through peak periods. ### Explore resources * [Documentation](https://support.mightycall.com/) * [MightyCall cloud call center overview](https://www.mightycall.com/) * [Terms of service](https://www.mightycall.com/terms/) * [Release 1.0](https://eu8-cloud.acronis.com/api/platform-web-assets/public/s3/callcurrent__inc/d597edcf-ec0f-193a-4ac5-46ca7dee8800.pdf) ## What the MightyCall integration with Acronis Cyber Platform enables: Customer and tenant management * Enable Acronis partners and MSPs to manage MightyCall for their customer tenants and automatically create and map the corresponding MightyCall accounts. * Add, update and remove MightyCall users for each customer directly from the Acronis console * Automatically deactivate MightyCall services when a customer is offboarded Service provisioning and billing * Order and assign phone numbers, minutes and add-ons from the Acronis console * Automatically include MightyCall charges in invoices issued to end customers * Stop billing automatically when MightyCall services are deactivated Access, monitoring and alerts * Open MightyCall from the Acronis console with single sign-on, using existing Acronis credentials * Track seats, phone numbers and usage for each customer with Acronis dashboard widgets and reports * Record provisioning and configuration changes in the Acronis activity log for audit and compliance [Video 1](https://www.youtube.com/watch?v=ZmnMwUvbT6U) ## Benefits ### Supervisor workspace with live call monitoring Supervisors follow live calls and team activity from a dedicated workspace. They can listen in on any call, whisper guidance the customer can’t hear, barge in to join the conversation, or take it over with intercept. Calls can be recorded for coaching and quality review. ### Business calling and texting Teams get local, toll-free, vanity and international numbers, or port the ones they already have, and call and text by SMS and MMS from those numbers. Caller ID with CNAM shows recipients the business name, STIR/SHAKEN authenticates outbound calls, and voicemail arrives by email with a text transcription. ### Agent workspace The agent workspace is built to be simple, so new team members learn it quickly. Agents set custom statuses, tag calls with dispositions, use auto answer, and place calls with click-to-call or the Chrome extension, working from a web phone, desktop app or mobile app. ### Call screening bypass More smartphones now use automated assistants to screen calls from unknown numbers. Call screening bypass helps dialer calls get past that screening, so they reach a person instead of being filtered out. ### Predictive, progressive and preview dialers Each campaign runs at the right pace. Predictive dials up to 10 lines per agent for high-volume lists, progressive dials the next contact as soon as an agent is free, and preview lets agents review a contact before the call goes out. Campaign scheduling, local presence and Do Not Call list screening are built in. ### User roles and permissions Admin, supervisor and agent roles come with custom permissions, so each person sees and changes only what their job requires. Admins can also manage user extensions, custom user statuses and call duration limits. ### AI answering machine detection AI answering machine detection tells a live person from a voicemail greeting in under 3 seconds with over 97% accuracy. Agents spend their time on real conversations instead of listening to greetings. ### Number reputation management Business numbers are monitored across major carriers to catch “Spam Likely” risk before it hurts answer rates. Each number is marked Clean or Flagged, backed by four scores (Maturity, Connection, Engagement and Sentiment) that show why a number is slipping. Autorotation can replace a flagged number automatically, keeping the area code where available and carrying over every setting. ### Voicemail drop When a call reaches voicemail, a pre-recorded message is left on the agent’s behalf. Every message stays consistent, and the agent moves straight to the next call instead of waiting for the beep. ### Real-time dashboards and historical reporting A real-time call center dashboard shows what’s happening across the team as it happens. Historical reports cover call and message logs, team productivity, call volume, dispositions and dialer campaigns, and AI call summaries turn each conversation into a short written recap. ### MightyCall * [Company website](https://www.mightycall.com/) * [+1 888 256 8312](tel:+1 888 256 8312) * [acronis@mightycall.com](mailto:acronis@mightycall.com) ### MightyCall Support * [Support website](https://www.mightycall.com/support/) * [+1 888 256 8312](tel:+1 888 256 8312) * [support@mightycall.com](mailto:support@mightycall.com) ## Discover the Acronis Technology Ecosystem Explore how Acronis partners with top technologies to deliver secure, integrated, and automated solutions. Stay informed and unlock new opportunities through our growing ecosystem. ### New Case Study Nord Security business suite accelerates product adoption by 350% through the Acronis Technology Ecosystem [Read now](https://www.acronis.com/en/resource-center/resource/nord-security-business-suite-accelerates-product-adoption-by-350-percent/) ### Build an Integration Learn how to build with Acronis Technology Partner Program [Submit integration](https://developer.acronis.com/en-us/) ### Request an Integration Tell us your suggestion for our next integration [Submit suggestion](https://www.acronis.com/en/contact-us/integrations/) ### Ecosystem Webinar Learn more about the Rewst and Acronis Integration [Watch now](https://acronis.events/event/streamline-and-secure-your-msp-business-the-financial-benefits-of-automated-cybersecurity) ### Ecosystem Events Five takeaways from MSP Global 2025 [Read now](https://www.acronis.com/en/blog/posts/five-takeaways-from-msp-global-2025-for-msps-building-their-stack-with-acronis-integrations/) ### Ecosystem News Acronis Ecosystem Reaches 300 Technology Integrations [Read latest news](https://www.acronis.com/en-us/pr/2025/acronis-ecosystem-reaches-300-technology-integrations-drives-new-opportunities-for-msps-and-isvs/)