MightyCall

Benefits

• Supervisor workspace with live call monitoring

  Supervisors follow live calls and team activity from a dedicated workspace. They can listen in on any call, whisper guidance the customer can’t hear, barge in to join the conversation, or take it over with intercept. Calls can be recorded for coaching and quality review.

• Business calling and texting

  Teams get local, toll-free, vanity and international numbers, or port the ones they already have, and call and text by SMS and MMS from those numbers. Caller ID with CNAM shows recipients the business name, STIR/SHAKEN authenticates outbound calls, and voicemail arrives by email with a text transcription.

• Agent workspace

  The agent workspace is built to be simple, so new team members learn it quickly. Agents set custom statuses, tag calls with dispositions, use auto answer, and place calls with click-to-call or the Chrome extension, working from a web phone, desktop app or mobile app.

• Call screening bypass

  More smartphones now use automated assistants to screen calls from unknown numbers. Call screening bypass helps dialer calls get past that screening, so they reach a person instead of being filtered out.

• Predictive, progressive and preview dialers

  Each campaign runs at the right pace. Predictive dials up to 10 lines per agent for high-volume lists, progressive dials the next contact as soon as an agent is free, and preview lets agents review a contact before the call goes out. Campaign scheduling, local presence and Do Not Call list screening are built in.

• User roles and permissions

  Admin, supervisor and agent roles come with custom permissions, so each person sees and changes only what their job requires. Admins can also manage user extensions, custom user statuses and call duration limits.

• AI answering machine detection

  AI answering machine detection tells a live person from a voicemail greeting in under 3 seconds with over 97% accuracy. Agents spend their time on real conversations instead of listening to greetings.

• Number reputation management

  Business numbers are monitored across major carriers to catch “Spam Likely” risk before it hurts answer rates. Each number is marked Clean or Flagged, backed by four scores (Maturity, Connection, Engagement and Sentiment) that show why a number is slipping. Autorotation can replace a flagged number automatically, keeping the area code where available and carrying over every setting.

• Voicemail drop

  When a call reaches voicemail, a pre-recorded message is left on the agent’s behalf. Every message stays consistent, and the agent moves straight to the next call instead of waiting for the beep.

• Real-time dashboards and historical reporting

  A real-time call center dashboard shows what’s happening across the team as it happens. Historical reports cover call and message logs, team productivity, call volume, dispositions and dialer campaigns, and AI call summaries turn each conversation into a short written recap.