--- title: Anti-Ransomware Recovery Warranty description: "Explore the Acronis Anti-Ransomware Recovery Warranty: recovery guarantees for qualifying recovery points, eligibility requirements and financial backing." canonical_url: https://www.acronis.com/en/platform/anti-ransomware-warranty/ locale: en last_updated: 2026-10-27 --- Acronis Cyber Platform # Anti-Ransomware Recovery Warranty Backup is not the outcome. Recovery is. [Talk to an Acronis expert](https://www.acronis.com/en/contact-sales/) ![Image 2: Anti-Ransomware Recovery Warranty](https://staticfiles.acronis.com/images/content/362c471ef4cc8a47e3a5779e3a29d9dd.png) Looking for help? ## Frequently asked questions ### Is this only a ransomware warranty? No. Ransomware is one example of a data-threatening event. The Warranty is designed around the recoverability of qualifying recovery points when any covered event makes protected data inaccessible. ### What exactly is guaranteed? The guarantee applies to qualifying recovery points. When the required protection and validation conditions are met, Acronis guarantees recovery of that recovery point under the Warranty Policy. ### Does every backup automatically qualify? No. The recovery point must meet the applicable storage, security, immutability, validation, and policy requirements. ### Is the Warranty enabled by default? It is designed to apply automatically to eligible customers who meet the required prerequisites. ### What happens if recovery fails? If a qualifying recovery point cannot be recovered, eligible customers may receive reimbursement for qualifying recovery costs up to the applicable policy limit. ### Is this cyber insurance? No. The Acronis Anti-Ransomware Recovery Warranty is not a cyber insurance policy and does not replace cyber insurance. ### Does the Warranty prevent data loss? The Warranty does not prevent incidents or data loss. It gives customers a clear recovery commitment when protected data is threatened. Product help In case you have any difficulties, we have collected all the useful materials for this product in our [FAQ](https://kb.acronis.com/content/64830/), [Video Tutorials](https://www.youtube.com/user/Acronis/playlists?view=50&sort=dd&shelf_id=2) and [Documentation](https://www.acronis.com/en/support/documentation/). Also you can always ask your question on our [Discussion Boards](https://forum.acronis.com/). Technical support Customers with active product maintenance or subscription are entitled to 24/7 technical support. Follow the instructions at the [Technical Support Site](https://www.acronis.com/en/support/providers/general-info/) to get prompt support by phone, chat or e-mail. ## Your recovery point. Guaranteed. Ransomware, cyberattacks, accidental deletion, corruption, failed backups, system failures, operational mistakes, and other disruptions can all put business data at risk. The Acronis Anti-Ransomware Recovery Warranty guarantees that your data will be recoverable when a data-threatening event occurs. ### Stored in Acronis Cloud Storage Protected endpoint data is stored in Acronis Cloud Storage. ### Protected with two-factor authentication Two-factor authentication is enabled to help secure access to the backup environment. ### Locked with Compliance-mode Immutable storage with Compliance mode helps prevent protected recovery points from being changed or deleted during the retention period. ### Validated before an incident The backup is validated using an approved method, such as a checksum, screenshot, or heartbeat. ## Recovery guaranteed. Financially backed. The Warranty is built around one clear principle: if a protected recovery point meets the required conditions, it must be recoverable when you need it. The guarantee applies to every qualifying recovery point. The event itself does not have to be ransomware. What matters is that the event threatens access to protected data and that the recovery point meets the applicable prerequisites. If recovery is unsuccessful, eligible customers may receive reimbursement for qualifying recovery costs of up to the lesser of US$1 million or the actual fees paid to Acronis for applicable services during the previous 12 months. ![Image 3: Recovery guaranteed. Financially backed.](https://staticfiles.acronis.com/images/content/bf4464d7777ddf15e5dff93bcc4ca571.png) ## Enabled by default for all eligible customers The Warranty is designed to be part of the Acronis protection experience. No separate warranty purchase is required. It applies by default to every Acronis customer who meets the applicable prerequisites and policy requirements. ![Image 4: Enabled by default for all eligible customers](https://staticfiles.acronis.com/images/content/e7fa0e6e3323db41fcff62a95b34cba4.png) ## How it works * Step 1 ### Protect Back up endpoint disk, volume, or file archives to Acronis Cloud Storage. * Step 2 ### Secure Enable two-factor authentication and immutable storage with Compliance mode. * Step 3 ### Validate Confirm that the recovery point is usable using an approved validation method. * Step 4 ### Recover If any covered event threatens access to the data, recover it from the qualifying recovery point. * Step 5 ### Rely on Acronis If a qualifying recovery point cannot be recovered, Acronis stands behind the commitment with financial responsibility under the Warranty Policy. Built for MSPs Built for corporate IT teams ## Make recovery your differentiator Customers do not buy backup jobs. They buy confidence that their data will come back. The Acronis Anti-Ransomware Recovery Warranty gives MSPs a stronger value story. * Offer a clear recovery commitment * Standardize protection requirements across customer environments * Use one platform for backup, storage, and recovery * Add financial responsibility to your managed service * Build customer trust around a measurable outcome ![Image 5: Make recovery your differentiator](https://staticfiles.acronis.com/images/content/2f8bbbaa40e6513fd5ac671ab015823f.png) ## Set a higher standard for data protection A completed backup is not proof of recovery. A validated, protected, recoverable recovery point is. Acronis helps IT teams protect critical endpoint data, reduce the risk of tampered or unusable backups, validate recovery points before an incident, prepare for cyber, operational, and human risks, and add a clear recovery commitment to business continuity planning. With Acronis, recovery readiness becomes something you can demonstrate—not just assume. ![Image 6: Set a higher standard for data protection](https://staticfiles.acronis.com/images/content/408a291b1fe92ce835944c4e3d390eb4.png) ## Why Acronis Cloud Storage? Acronis Cloud Storage is designed for secure, scalable backup and disaster recovery. It supports encryption, geo-redundant storage, malware scanning, immutable backups, and integrated management. It also gives MSPs and IT teams one place to manage backup, storage, and recovery. [Learn more](https://www.acronis.com/en/products/cloud/cyber-protect/cloud-storage/) ![Image 7: Acronis](https://staticfiles.acronis.com/images/content/590050ac70c4b4f53083a5370a626fa9.png) 0:52 [Acronis (0:52)](https://www.youtube.com/watch?v=wLX5wEUGlE0) Acronis Anti-Ransomware Recovery Warranty ## Backup is not the outcome. Recovery is. [Talk to an Acronis expert](https://www.acronis.com/en/contact-sales/) [+41 52 569 10 98](tel:+41 52 569 10 98) Important notice The Acronis Anti-Ransomware Recovery Warranty is subject to the final Warranty Policy, the applicable customer agreement, and applicable law. Eligibility, covered events, recovery-point qualification, reimbursement, and claim acceptance are determined under those terms.