--- title: Microsoft 365 Backup for MSPs and IT teams description: Protect Microsoft 365 data and Entra ID with Acronis. Granular recovery for MSPs and IT teams, with eligible unlimited storage. Part of Protected 365. canonical_url: https://www.acronis.com/en/platform/backup-microsoft-365/ locale: en last_updated: 2026-10-27 --- Acronis Backup for Microsoft 365 # Microsoft 365 Backup for MSPs and IT teams Agentless, multi-tenant, cloud-to-cloud backup, with unlimited cloud storage, designed to protect all data within Teams, SharePoint, OneDrive and Exchange. Protect M365 alongside 30+ other workloads with integrated cybersecurity. [Try for free](https://www.acronis.com/en/trial/) [How to buy](https://www.acronis.com/en/platform/backup-microsoft-365/#buy) [![Image 2: DCIG has recognized Acronis as a TOP 5 Microsoft 365 SaaS backup solution every year since 2023](https://staticfiles.acronis.com/images/content/02248c10a6a340a12bd8be182c5e1a65.png)](https://www.acronis.com/en/blog/posts/dcig-validates-power-of-acronis-backup-solutions-with-top-5-vendor-honors/) DCIG has recognized Acronis as a TOP 5 Microsoft 365 SaaS backup solution every year since 2023 ![Image 3: Microsoft 365 Backup for MSPs and IT teams](https://staticfiles.acronis.com/images/content/c84fe3fb1b19c3c2557ddea4527449f1.png) [![Image 4: Badge](https://staticfiles.acronis.com/images/content/1922fc155472fb6609d1030c62bca4ea.png)](https://www.acronis.com/en/acronis-ai/) Looking for help? ## Frequently asked questions ### Does Microsoft back up my Microsoft 365 data? Microsoft provides resilient infrastructure, native recovery tools and a separate paid Microsoft 365 Backup service. These have different purposes. You still need to choose protection that meets your recovery needs, including how far back you can restore and which workloads are covered. ### Is native Microsoft 365 Backup enough? It may meet your needs for Exchange Online, OneDrive and SharePoint. Choose Acronis when you also want independently hosted copies, Teams coverage, Entra ID protection, flexible retention and unified management. Compare the recovery destinations, storage model and security services your organization needs. ### Which Microsoft 365 workloads does Acronis cover? Acronis protects Exchange Online, OneDrive for Business, SharePoint Online and supported Microsoft Teams content. Entra ID backup protects supported identity objects. OneNote notebooks can be included in relevant plans. Office 365 backup is the legacy name; today the service is called Microsoft 365 backup. ### Is Teams chat backed up? Team channel conversations are captured and can be downloaded as an HTML file, but cannot be recovered into Teams. Private one-to-one and group chats are not backed up. Supported recovery includes teams, channels, channel files, team mailboxes, meetings and team sites. ### Is Entra ID backed up with Microsoft 365 data? Entra ID protection is available through Acronis alongside Microsoft 365 data backup. Configure it to protect supported users, groups, policies and settings. Recover backed-up identity data after accidental deletion or misconfiguration; a mailbox or file backup alone does not restore the identity layer. ### Can I restore one email or a deleted user’s data? Yes. Recover individual emails or files from available backups, or restore supported larger data sets. Retained backups can remain useful after a user is deleted. Restore to a suitable existing destination or recreate it first where required. Recovery depends on the retained data and workload. ### Is storage unlimited and how long are backups kept? Eligible per-seat Acronis Cloud plans include unlimited storage. Set supported backup retention by age, number of backups or indefinite retention while the service remains active. The Microsoft-hosted storage option has different terms. Confirm retention and offboarding requirements before removing users or ending a subscription. ### How is Microsoft 365 backup priced? Acronis offers per-seat licensing with unlimited Acronis Cloud Storage on eligible plans. Direct Backup to Microsoft 365 Backup Storage uses consumption-based pricing. MSPs and organizations have separate purchasing routes. Your quote should specify protected users, Entra ID coverage, optional services and subscription terms. ### Does backup protect against ransomware and insider deletion? Recoverable copies help you restore data after an incident. Configure immutable storage to protect deleted backups for the specified period. Eligible mailbox scanning flags malicious attachments and suspicious URLs; it does not block restoration of infected content. Combine backup with prevention and response services in Protected 365. ### How is backup different from email archiving? Backup supports operational recovery of emails, files and other Microsoft 365 data. Email archiving supports searchable records, legal hold and eDiscovery. Use the two together when you need both business recovery and long-term email records. They are complementary services within Acronis Protected 365. Product help In case you have any difficulties, we have collected all the useful materials for this product in our [FAQ](https://kb.acronis.com/content/64830/), [Video Tutorials](https://www.youtube.com/user/Acronis/playlists?view=50&sort=dd&shelf_id=2) and [Documentation](https://www.acronis.com/en/support/documentation/). Also you can always ask your question on our [Discussion Boards](https://forum.acronis.com/). Technical support Customers with active product maintenance or subscription are entitled to 24/7 technical support. Follow the instructions at the [Technical Support Site](https://www.acronis.com/en/support/providers/general-info/) to get prompt support by phone, chat or e-mail. ## Why Microsoft 365 needs separate backup Under Microsoft’s shared responsibility model, Microsoft maintains service resilience, while you remain responsible for protecting your data, accounts and configurations. Acronis Backup for Microsoft 365 enables you to restore business data after deletion, corruption or an attack. Protect data before incidents occur, set retention to meet your needs and quickly restore the items you need to keep work moving. ### Keep users productive Recover individual emails, files and supported collaboration data fast. ### Reduce management Protect users and workloads from one console, with no local agents. ### Centralize Protection Manage Microsoft 365 data alongside 30+ other workloads. ## Deploy in minutes. No hardware. No agent. * Unlimited storage Included with eligible per-seat Acronis Cloud plans. * 50+ data centers A global network to support data residency needs. * Zero agents Cloud-to-cloud backup managed through Acronis. ## The most complete Microsoft 365 protection Backup is one part of Acronis Protected 365. Bring recovery together with email and collaboration security, security posture management, security awareness training, email archiving and XDR integration. MSPs can deliver these integrated services through Acronis Cyber Platform. Organizations can select available services directly or through a provider. Availability and licensing vary by offering. [Explore Protected 365](https://www.acronis.com/en/solutions/protected-365/) ![Image 5: The most complete Microsoft 365 protection](https://staticfiles.acronis.com/images/content/eaab6d6df8531285a2ae63ef906e6465.png) ## Platform capabilities Protect everyday work and the identities behind it. Explore all backup and recovery capabilities. ### Exchange Online backup Protect user, shared and group mailboxes, including email, calendars and contacts. Recover a mailbox or selected items to the original or another mailbox. Include in-place archive mailboxes when configuring the backup plan. ![Image 6: Exchange Online backup](https://staticfiles.acronis.com/images/content/da78c5c0d218e84f9138f6e345594d5b.png) 1:35 [Exchange Online backup (1:35)](https://www.youtube.com/watch?v=4uB2CbvAguU) ### OneDrive backup Back up OneDrive for Business files and folders, then recover selected content from a chosen recovery point. Enable OneNote notebook protection when needed. Files shared with a user are not backed up through that user’s OneDrive. ![Image 7: OneDrive backup](https://staticfiles.acronis.com/images/content/62c8ca1fce965425d5d2807f6a9d8067.png) 4:27 [OneDrive backup (4:27)](https://www.youtube.com/watch?v=XvXHc_DpnIQ) ### Microsoft Teams backup Back up teams, channels, channel files, team mailboxes, meetings and sites. Recover supported team content and download channel conversations as HTML. Private one-to-one and group chats are excluded; channel conversations cannot be restored into Teams. ![Image 8: Microsoft Teams backup](https://staticfiles.acronis.com/images/content/b726b5e84b169087a56f335b42ab07ef.png) 3:37 [Microsoft Teams backup (3:37)](https://www.youtube.com/watch?v=hKxmocXwmc8) ### Entra ID backup Protect identity data alongside Microsoft 365 content. Back up supported users, groups, conditional access policies and configurations. Compare backed-up attributes with live data and restore deleted users or overwritten attributes to help recover from mistakes or attacks. ![Image 9: Entra ID backup](https://staticfiles.acronis.com/images/content/39635d6a403b663f8c64a46c87a632be.png) 8:55 [Entra ID backup (8:55)](https://www.youtube.com/watch?v=XA6qMV8RuLU) ### Find the right recovery point faster Search mailbox backups by sender, recipient, subject or date. Find files by name and preview supported content before recovery. Restore to the original location or use supported cross-user and cross-organization recovery to keep data accessible during changes to your environment. ![Image 10: Find the right recovery point faster](https://staticfiles.acronis.com/images/content/f5b5766e3367d588784dc1666bd5e6c5.png) ## Complete Protection, simple management [See all features](https://www.acronis.com/en/platform/features/) ### Automate protection Include new users, groups, sites and teams through group protection plans. ### Schedule backups Run supported Microsoft 365 data backups up to six times daily. ### Manage centrally Monitor status and investigate alerts from one console. ### Encrypt backups Use AES-256 encryption to safeguard sensitive backup data. ### Keep recovery points Set backup retention to match operational recovery needs. ### Add immutability Protect deleted backups for the configured immutability period. ### Recover individual items Restore specific emails, files and folders without recovering an entire mailbox or site. ### Choose a location Select an available service region that fits data residency needs. ### Extend protection Manage Microsoft 365 alongside other supported business workloads. ## Acronis Cloud vs Microsoft 365 Backup Storage Acronis gives MSPs and IT teams two storage options. Acronis Cloud offers independent copies, broader coverage, granular recovery and unlimited storage on eligible plans. Microsoft 365 Backup Storage provides frequent backups and fast recovery within Microsoft’s infrastructure. Manage both through Acronis. | Compare | Acronis Backup to Microsoft 365 Backup Storage | Acronis Microsoft 365 Backup using Acronis Cloud | | --- | --- | --- | | Coverage | Exchange Online user mailboxes, OneDrive accounts and SharePoint sites. | Exchange Online, OneDrive, SharePoint and Teams; Entra ID backup also available. | | Backup location | Microsoft-hosted storage within the Microsoft 365 data trust boundary. | Separate from Microsoft 365. Acronis’ global network of 50+ data centres supports data sovereignty. | | Retention | Fixed one-year retention; recovery-point frequency varies by workload and backup age. | Flexible retention by age or backup count, including indefinite retention. | | Recovery | Whole mailbox, account or site recovery; individual item recovery is not supported. | Granular recovery of supported emails, files and collaboration content. | | Recovery destinations | Original workload; cross-user and cross-organization recovery are not supported. | Original location or supported cross-user and cross-organization recovery within the same Acronis customer tenant. | | Storage pricing | Consumption-based pricing per GB. | Per-seat licensing with unlimited Acronis Cloud Storage included. | | Identity and security | Complement this option with separate Acronis Entra ID backup and Protected 365 services. | Entra ID backup and additional Protected 365 services available through Acronis. | ## See how teams improve protection and recovery [Explore case studies](https://www.acronis.com/en/resource-center/category/case-studies/) [![Image 11: Netherlands-based MSP selects Acronis Cyber Platform for a streamlined, user-friendly protection solution, leading to significant business growth and profitability](https://staticfiles.acronis.com/images/content/98f831e734543ba310c05e022fb65fa4.png)](https://www.acronis.com/en/resource-center/resource/netherlands-based-msp-peoplerock-selects-acronis-cyber-protect-cloud/) Case study ### [Netherlands-based MSP selects Acronis Cyber Platform for a streamlined, user-friendly protection solution, leading to significant business growth and profitability](https://www.acronis.com/en/resource-center/resource/netherlands-based-msp-peoplerock-selects-acronis-cyber-protect-cloud/) “Acronis has revolutionized our data protection and management capabilities, allowing our IT staff to focus on strategic initiatives and driving business growth.” Bas Broeren CTO and Enterprise Architect, PeopleRock [Read the story](https://www.acronis.com/en/resource-center/resource/netherlands-based-msp-peoplerock-selects-acronis-cyber-protect-cloud/) [![Image 12: Panda Technology delivers scalable cyber protection to health care organizations facing HIPAA](https://staticfiles.acronis.com/images/content/8a749db46472387643580a80136f127d.png)](https://www.acronis.com/en/resource-center/resource/panda-technology-delivers-scalable-cyber-protection-to-health-care-organizations/) Case study ### [Panda Technology delivers scalable cyber protection to health care organizations facing HIPAA](https://www.acronis.com/en/resource-center/resource/panda-technology-delivers-scalable-cyber-protection-to-health-care-organizations/) “Acronis has allowed us to scale our business and deploy rapidly, so we can quickly onboard new customers without needing to add much new overhead. The fact that I can put our stack together and I can stand it up against the client’s compliance requirements has been a huge factor for us.” Joshua Aaronson COO and Co-founder, Panda Technology [Read the story](https://www.acronis.com/en/resource-center/resource/panda-technology-delivers-scalable-cyber-protection-to-health-care-organizations/) [![Image 13: BDR Pharmaceuticals reduces CapEx by 30% and OpEx by 12% with Acronis Cyber Protect](https://staticfiles.acronis.com/images/content/1e027521bf82aa09fe9ce0bfd82e6945.png)](https://www.acronis.com/en/resource-center/resource/bdr-pharmaceuticals-reduces-capex-by-30-and-opex-by-12-with-acronis-cyber-protect/) Case study ### [BDR Pharmaceuticals reduces CapEx by 30% and OpEx by 12% with Acronis Cyber Protect](https://www.acronis.com/en/resource-center/resource/bdr-pharmaceuticals-reduces-capex-by-30-and-opex-by-12-with-acronis-cyber-protect/) “The Acronis dashboard provides complete visibility on the current state of our backup and restore processes. With Acronis, backup is now faster, more efficient, and secure.” Viral Bhavsar CTO, BDR Pharmaceuticals [Read the story](https://www.acronis.com/en/resource-center/resource/bdr-pharmaceuticals-reduces-capex-by-30-and-opex-by-12-with-acronis-cyber-protect/) [Explore case studies](https://www.acronis.com/en/resource-center/category/case-studies/) ## How to buy Backup for Microsoft 365 Monthly usage ### Service Providers Manage multiple customer tenants, standardize protection plans and add users without configuring every seat individually. * **License**: Acronis Microsoft 365 Backup * **Deployment**: Cyber Platform cloud service [Calculate pricing](https://www.acronis.com/en/msp/pricing-calculator/) [Get a demo](https://www.acronis.com/en/products/cloud/demo/) Annual subscription ### IT Departments Start with the workloads you need and choose available services to strengthen protection. * **License**: Acronis Cyber Protect Advanced * **Deployment**: Cyber Platform cloud service [Buy now](https://www.acronis.com/en/products/cyber-protect/purchasing/) [Compare editions](https://www.acronis.com/en/products/cyber-protect/licensing/) * Awards * Compliance ## Award-winning backup and recovery [![Image 14](https://staticfiles.acronis.com/images/content/c8cd5820c10332b083bff4202b1cd941.png) Omdia Global Managed BDR Champion](https://www.acronis.com/en/resource-center/resource/omdia-global-managed-bdr-leadership-matrix/) [![Image 15](https://staticfiles.acronis.com/images/content/580b690ca69cececde82fde57a22ad79.png) SoftwareReviews Backup and Availability Champion](https://www.acronis.com/en/blog/posts/acronis-earns-champion-status-in-four-info-tech-softwarereviews-reports/) [![Image 16](https://staticfiles.acronis.com/images/content/3ead81d51504df24bae6c7d4ce3a7cb9.png) G2 Grid Leader in Best Server Backup](https://www.acronis.com/en/blog/posts/acronis-ranked-1-in-server-backup-in-the-g2-fall-2026-grid-report/) [![Image 17](https://staticfiles.acronis.com/images/content/1b1ed91b3690ba0a5ab3a1b88c516066.png) DCIG Top 5 Vendor, Microsoft 365 Backup](https://www.acronis.com/en/blog/posts/dcig-validates-power-of-acronis-backup-solutions-with-top-5-vendor-honors/) [![Image 18](https://staticfiles.acronis.com/images/content/7d7adc57a35f4e197ff760a6749bdbf8.png) CRN Storage 100 List](https://www.acronis.com/en-us/pr/2025/acronis-recognized-for-cyber-resiliency-advancements-on-2025-crn-storage-100-list-for-fifth-consecutive-year/) [See all awards](https://www.acronis.com/en/company/awards/) ## Support your compliance requirements ![Image 19](https://staticfiles.acronis.com/images/content/c571a0dabb2eda567f0a8e2728126474.png) GDPR ![Image 20](https://staticfiles.acronis.com/images/content/4b409802cb91a929d2d2bdf05b84f1d2.png) NIS 2 ![Image 21](https://staticfiles.acronis.com/images/content/7a26c7ed7e4343022cc0756c77d78a3f.png) HIPAA ![Image 22](https://staticfiles.acronis.com/images/content/7f3dc330bb8e4f173c8074d0084cc4ec.png) ISO 27001 ![Image 23](https://staticfiles.acronis.com/images/content/ef1512dc4256735db601d41359eb3750.png) PCI DSS [Explore compliance](https://www.acronis.com/en/compliance/) ## Useful resources Product demo ### See recovery in action Watch how to protect and recover Microsoft 365 data through the Acronis console. [Watch now](https://www.acronis.com/en/resource-center/resource/microsoft-365-backup-with-acronis-cyber-protect-cloud/) Solution brief ### Microsoft 365 backup Regain control with Acronis Cyber Platform for Microsoft 365. [Read now](https://www.acronis.com/en/resource-center/resource/microsoft-365-backup-with-acronis-cyber-protect-cloud/) Data centers ### Keep data where you need it Explore Acronis’ global network of more than 50 data centers and available service locations. [Browse locations](https://www.acronis.com/en/data-centers/) [Explore all resources](https://www.acronis.com/en/resource-center/)