--- title: Managed Detection and Response for MSPs description: Acronis MDR is a 24/7/365 managed detection and response service built for MSPs of any size and maturity. canonical_url: https://www.acronis.com/en/platform/mdr/ locale: en last_updated: 2026-10-27 --- Acronis MDR # Managed Detection and Response for MSPs Amplify EDR & XDR with 24/7/365 managed threat detection, response and recovery for unmatched business continuity. [Get a demo](https://www.acronis.com/en/products/cloud/demo/) [How to buy](https://www.acronis.com/en/platform/mdr/#buy) [![Image 2: Omdia Cybersecurity MSP Ecosystems Champion](https://staticfiles.acronis.com/images/content/96b5e2a48160902f28cf80ae1cb9d12e.png)](https://www.acronis.com/en/resource-center/resource/omdia-global-cybersecurity-msp-ecosystems-leadership-matrix-2026/) Omdia Cybersecurity MSP Ecosystems Champion ![Image 3: Managed Detection and Response for MSPs](https://staticfiles.acronis.com/images/content/299983bdc0f83d8f994447a8237a8e99.png) [![Image 4: Badge](https://staticfiles.acronis.com/images/content/1922fc155472fb6609d1030c62bca4ea.png)](https://www.acronis.com/en/acronis-ai/) Looking for help? ## Frequently asked questions ### What is Managed Detection and Response (MDR)? MDR is a 24/7/365 security service where a SOC team monitors, investigates, and responds to threats on your behalf. With Acronis MDR, these actions are integrated with the Acronis cyber protection platform — so you can also recover fast using backup-based restoration when needed. ### Do I still need EDR/XDR or a SIEM if I use MDR? MDR uses telemetry and capabilities from other tools to deliver managed detection and response. With Acronis MDR, telemetry and response are delivered within the Acronis platform, reducing the need for separate tools, however partners still require to active Acronis EDR or Acronis XDR to get the service on top of them. Some organizations still keep SIEM for compliance/log storage, but due to the cost and complexity of self-managing a SIEM, many MSPs rely on MDR and the tools their MDR provider relies on, including SIEMs, as their primary SOC function. ### How does Acronis MDR differ from EDR/XDR or a traditional MSSP? Acronis EDR and Acronis XDR are the solution on top of which the MDR service is provided; MDR is a 24/7/365 managed service run by security experts who investigate, contain, and remediate. Traditional MSSPs are often monitoring-oriented and just forward alerts, while MDR analysts take action. Acronis MDR adds **integrated recovery** on the same platform for business continuity. ### How much does Acronis MDR cost? Acronis MDR pricing depends on the number of endpoints, service tier (Standard vs Advanced), region, and partner through which you get the service. However, it’s worth noting that outsourcing EDR and XDR management via Acronis MDR is more than 10 times less expensive than building your own SOC. Morever, the fact that you get a multitude of service beyond EDR, XDR, and MDR in one console, integrating cybersecurity with data protection and management, unlocks up to **60% improvement in total cost of ownership (TCO)** compared to point solution. For more information on the pricing and exact way you can leverage our services – please feel free to reach out to our experts. ### What are the benefits of MDR for MSPs and their clients? * 24/7/365 monitoring and incident response offloads operational burden from MSPs. * Fast detection and remediation with up to 60 minutes MTTR (mean-time-to-respond) around the clock. * Integrated recovery capabilities (unique to Acronis) ensure unmatched business continuity by rolling back attacks via backups. * Consolidated platform (cybersecurity, backup and endpoint management) can deliver up to 60 % TCO improvement. ### Does MDR replace a SOC, and what happens when incidents fall outside the MDR service? MDR is essentially an outsourced SOC; clients can fully or partially outsource monitoring, triage and response. Acronis MDR provides 24/7 escalation by phone/email/in-platform and includes guidance on remediation. You may still need inhouse SOC for regulatory requirements or broader visibility, but many MSPs use MDR as their primary SOC due to resource requirements to operate your own SOC. ### What’s included in Standard vs Advanced? **Standard**: Protection, containment, and prioritization with expert guidance. **Advanced**: All Standard features plus **24/7** remediation by the MDR team and **attack rollback & recovery from backups** (requires agreement). ### How is MDR delivered — Acronis SOC or partners? Acronis MDR is delivered via trusted MSSP/SOC partners worldwide – including the Acronis’ own SOC team. Choose what fits your clients and compliance needs. ### What happens if an action falls outside MDR scope (e.g., patching)? The MDR team will escalate and provide recommendations and guidance on next steps. This may include advising additional services such as patch management. ### How does Acronis MDR improve ROI/TCO? By consolidating cybersecurity, data protection, and endpoint management on one platform — and outsourcing 24/7 SOC operations — MSPs can simplify tooling, reduce overhead, and unlock **up to 60%** improvement in TCO. Furthermore, compared to building your own SOC, Acronis MDR requires more than 10 times less resources. Product help In case you have any difficulties, we have collected all the useful materials for this product in our [FAQ](https://kb.acronis.com/content/64830/), [Video Tutorials](https://www.youtube.com/user/Acronis/playlists?view=50&sort=dd&shelf_id=2) and [Documentation](https://www.acronis.com/en/support/documentation/). Also you can always ask your question on our [Discussion Boards](https://forum.acronis.com/). Technical support Customers with active product maintenance or subscription are entitled to 24/7 technical support. Follow the instructions at the [Technical Support Site](https://www.acronis.com/en/support/providers/general-info/) to get prompt support by phone, chat or e-mail. ## An MDR designed for MSPs to deliver unmatched business resilience Acronis MDR enables partners to outsource management struggles and minimize resource requirements to provide MDR, especially tailored to SMB clients. Amplify EDR and XDR with continuous expert monitoring, investigation and response. It integrates remediation and recovery to protect business continuity, with threat hunting, requested analysis and detailed root cause reports included. ### 24/7/365, outsourced, world-class SOC at your disposal Amplify EDR & XDR with 24/7/365 monitoring, support and managed response from a world-class SOC team, extending your team without requiring it to build a SOC. ### Best-of-breed remediation, including recovery and patching Assure business continuity by leveraging remediation that includes seamless recovery and RMM with options to completely outsource remediation. ### Expertise that scales with partners Scale your security practice with shared threat experience and analysts who extend your team, including threat hunting, on-request analysis and detailed root cause reports. ## Why outsource your security operations to Acronis MDR? ![Image 5: Acronis](https://staticfiles.acronis.com/images/content/422cd52e2cc7fb02b111e355ee23ca1b.png) ## How it works: outsourced 24/7 investigation, response, recovery * Step 1 ### Enable: Activate MDR and connect your team Turn on MDR in your Acronis console and designate your escalation contacts, so Acronis TRU knows who to reach when an incident needs your attention. * Step 2 ### Learn: Build a baseline for accurate detection During a two-week learning phase, Acronis TRU establishes a baseline of normal behaviour and works with you to define exclusions, reducing false positives so analysts can focus on meaningful threats. * Step 3 ### Detect: Get expert verdicts, around the clock Acronis TRU monitors 24/7/365, correlating alerts and enriching them with threat intelligence. Receive clear analyst verdicts and actionable guidance instead of a queue of raw alerts. * Step 4 ### Respond: Contain threats and restore business continuity Acronis TRU proactively hunts for threats, isolates incidents and helps respond and recover, while you stay informed with monthly reports, incident updates, and detailed root cause analysis. ## Choose the MDR tier that fits your MSP business needs Two security MDR offerings ensure solution flexibility to accommodate client customization. | Included in the service | Standard | Advanced | | --- | --- | --- | | 24×7 monitoring and alert correlation | ✅ | ✅ | | Automated mitigation and endpoint isolation | ✅ | ✅ | | Incident verdict with response recommendations | ✅ | ✅ | | Service portal and in-console MDR menu | ✅ | ✅ | | Direct communication to customers (optional add-on) | ✅ | ✅ | | Advanced remediation (incl. recovery & patching*) | ❌ | ✅ | | Root cause analysis report | ❌ | ✅ | | Monthly proactive threat hunting | ❌ | ✅ | | Threat intelligence news and IOCs | ❌ | ✅ | | On-demand incident investigation | ❌ | ✅ | | Language support | English, Spanish, Portuguese, Italian, Japanese | English, Spanish, Portuguese, Italian, Japanese | *Functionality is only available with Acronis MDR by Acronis TRU ## Hear it from our MSP partners [Explore case studies](https://www.acronis.com/en/resource-center/category/case-studies/) [![Image 6: Dormant for weeks, dismantled in hours](https://staticfiles.acronis.com/images/content/474fb6c8d5c7b459335bc149edf3ee8e.png)](https://staticfiles.acronis.com/downloads/e6c0f5b36d853b45323b78fc7f629f08) Case study ### [Dormant for weeks, dismantled in hours](https://staticfiles.acronis.com/downloads/e6c0f5b36d853b45323b78fc7f629f08) A ClickFix lure tricked an employee into running a malicious installer, planting a covert implant that beaconed to command-and-control and stayed hidden for roughly six weeks – all before Acronis MDR was deployed. The moment coverage went live, the implant was surfaced within minutes and as the attacker escalated to credential theft and a multi-host push, Acronis MDR caught each move live and drove containment in hours. [Read case study](https://staticfiles.acronis.com/downloads/e6c0f5b36d853b45323b78fc7f629f08) [![Image 7: 29-day covert VM infrastructure compromise detected and contained by Acronis MDR and ACDATA](https://staticfiles.acronis.com/images/content/f118dd3467d1f9b1298a90f420d94444.png)](https://staticfiles.acronis.com/downloads/df0d2d7cada37e91117feffd136a37ec) Case study ### [29-day covert VM infrastructure compromise detected and contained by Acronis MDR and ACDATA](https://staticfiles.acronis.com/downloads/df0d2d7cada37e91117feffd136a37ec) A regional enterprise customer was breached through an unpatched .NET deserialization vulnerability in a legacy web CMS (DotNetNuke). The threat actor established covert VPN tunnels on three workloads, harvested credentials and destroyed virtual machine storage — until MDR service was enabled, which resulted in detection of a second intrusion attempt and full containment within 48 hours. [Read case study](https://staticfiles.acronis.com/downloads/df0d2d7cada37e91117feffd136a37ec) [![Image 8: IT&T strengthens security services in health care with Acronis MDR and EDR / XDR](https://staticfiles.acronis.com/images/content/547c4dcd0f72021c35eba4553bc343d9.png)](https://www.acronis.com/en/resource-center/resource/it-and-t-strengthens-security-services-in-health-care-with-mdr-and-edr-xdr/) Case study ### [IT&T strengthens security services in health care with Acronis MDR and EDR / XDR](https://www.acronis.com/en/resource-center/resource/it-and-t-strengthens-security-services-in-health-care-with-mdr-and-edr-xdr/) “We were able to offer something that IT&T hadn’t been able to offer in the past — which is a 24-hour, seven-days-a-week, 365-days-a-year oversight of that tenant … We’re seeing notifications, great telemetry and monthly reporting our customer can present to their board.” Brian Hood General Manager, IT&T [Read case study](https://www.acronis.com/en/resource-center/resource/it-and-t-strengthens-security-services-in-health-care-with-mdr-and-edr-xdr/) [![Image 9: SIX ICT simplifies threat detection and response with Acronis MDR by Acronis TRU](https://staticfiles.acronis.com/images/content/f1352c26c176dfa490cde6b12c968afe.png)](https://www.acronis.com/en/resource-center/resource/six-ict-simplifies-threat-detection-and-response-with-acronis-mdr-by-acronis-tru/) Case study ### [SIX ICT simplifies threat detection and response with Acronis MDR by Acronis TRU](https://www.acronis.com/en/resource-center/resource/six-ict-simplifies-threat-detection-and-response-with-acronis-mdr-by-acronis-tru/) “We were really impressed by the technical knowledge of the MDR team, the way they investigate incidents, how thoroughly they work and how they communicate. It shows the seniority of the experts protecting our systems.” Robert Nieuwenhuijse CEO, SIX ICT [Read case study](https://www.acronis.com/en/resource-center/resource/six-ict-simplifies-threat-detection-and-response-with-acronis-mdr-by-acronis-tru/) [Explore case studies](https://www.acronis.com/en/resource-center/category/case-studies/) ## Pick a SOC to manage your detection and response services for you ### Acronis TRU team Delivered directly by the Acronis SOC, purpose-built for MSPs of any size and fully integrated into the Acronis Platform. * **Required license**: Acronis EDR or XDR * **Language support**: English, Spanish, Portuguese, Italian, Japanese [Get a demo](https://www.acronis.com/en/products/cloud/demo/) ### Regional MSSP partners Regional MSSP partners deliver Acronis MDR with custom service scope, localized expertise and compliance alignment. * **Required license**: Acronis EDR or XDR * **Language support**: Based on MSSP [Find a partner](https://www.acronis.com/en/partners/locator/#country=ALL,levels=isMSSP) * Awards * Compliance ## Award-winning cyber protection [![Image 10](https://staticfiles.acronis.com/images/content/d9dfc589377635ec804b6f13054a87b7.png) SoftwareReviews MDR Champion](https://www.softwarereviews.com/products/acronis-cyber-protect-cloud-backup?c_id=390) [![Image 11](https://staticfiles.acronis.com/images/content/96b5e2a48160902f28cf80ae1cb9d12e.png) Omdia Cybersecurity MSP Ecosystems Champion](https://www.acronis.com/en/resource-center/resource/omdia-global-cybersecurity-msp-ecosystems-leadership-matrix-2026/) [![Image 12](https://staticfiles.acronis.com/images/content/3ead81d51504df24bae6c7d4ce3a7cb9.png) G2 Grid Leader for Endpoint Protection Suites](https://www.acronis.com/en/blog/posts/customers-named-acronis-a-leader-across-seven-g2-fall-2026-grid-reports/) [![Image 13](https://staticfiles.acronis.com/images/content/a4111102d7db73b0d67c14b245796398.png) Frost Radar™: Endpoint Security Leader](https://www.acronis.com/en-us/resource-center/resource/frost-and-sullivan-frost-radar-endpoint-security/) [![Image 14](https://staticfiles.acronis.com/images/content/2170a93953ffb89cacf1277bf1f02da5.png) MITRE ATT&CK Evaluations 100% Coverage](https://www.acronis.com/en/blog/posts/mitre-attack-evaluations-acronis-achieves-high-efficiency-low-noise-big-impact-for-msps/) [See all awards](https://www.acronis.com/en/company/awards/) ## Support your compliance requirements ![Image 15](https://staticfiles.acronis.com/images/content/c571a0dabb2eda567f0a8e2728126474.png) GDPR ![Image 16](https://staticfiles.acronis.com/images/content/4b409802cb91a929d2d2bdf05b84f1d2.png) NIS 2 ![Image 17](https://staticfiles.acronis.com/images/content/7a26c7ed7e4343022cc0756c77d78a3f.png) HIPAA ![Image 18](https://staticfiles.acronis.com/images/content/7f3dc330bb8e4f173c8074d0084cc4ec.png) ISO 27001 ![Image 19](https://staticfiles.acronis.com/images/content/ef1512dc4256735db601d41359eb3750.png) PCI DSS [Explore compliance](https://www.acronis.com/en/compliance/) ## Bring the security conversation to your clients right away Request a dark web scan to uncover exposed credentials and data linked to your clients’ domains. Use the findings to highlight existing risks and start informed security conversations. [Dark Web Monitoring request](https://www.acronis.com/en/lp/dark-web-monitoring-report/) ![Image 20: Bring the security conversation to your clients right away](https://staticfiles.acronis.com/images/content/34a9b2f1d35cd43a449434e6d496426a.png) ## World-class MDR delivered from a platform designed for MSPs Unlock up to 60% better TCO by consolidating your cybersecurity, data protection, and endpoint management services under one integrated, multi-tenant, SaaS-based platform, on top of which the MDR service is delivered. [Acronis Cyber Platform](https://www.acronis.com/en/platform/) ![Image 21: Acronis](https://staticfiles.acronis.com/images/content/1bfacd2994a7abfe18e305af61d12671.png) 7:43 [Acronis (7:43)](https://www.youtube.com/watch?v=4wzE680sUpQ) ## Useful resources Data sheet ### [Acronis MDR overview](https://www.acronis.com/en/resource-center/resource/acronis-mdr-data-sheet/) Amplify your security services with 24/7 SOC support, remediation, recovery, and patching. Solution brief ### [Top benefits of Acronis MDR for MSPs](https://staticfiles.acronis.com/downloads/46a9922fecc45904d42bd9de97cc3f24) An easy way to protect your clients against modern threats. Solution brief ### [Why MSPs should consider outsourced MDR services](https://staticfiles.acronis.com/downloads/af2ca0a2926fd96ba56507fd8caccdb4) Let a professional SOC manage it for you. [Explore all resources](https://www.acronis.com/en/resource-center/)