--- title: Acronis Workflow Automation description: Cloud-based workflow management software for MSPs. Automate IT operations across RMM, security, backup and PSA with Acronis. canonical_url: https://www.acronis.com/en/platform/workflow-automation/ locale: en last_updated: 2026-10-27 --- Acronis Cyber Platform # Acronis Workflow Automation Workflow management software for MSPs [Try it free](https://www.acronis.com/en/trial/) [How to buy](https://www.acronis.com/en/platform/workflow-automation/#buy) ![Image 2: Acronis Workflow Automation](https://staticfiles.acronis.com/images/content/cfa6276dfe0ba4ea94c18adc5ac6ab9a.png) [![Image 3: Badge](https://staticfiles.acronis.com/images/content/1922fc155472fb6609d1030c62bca4ea.png)](https://www.acronis.com/en/acronis-ai/) Looking for help? ## Frequently Asked Questions ### What is workflow management software? Workflow management software is a system that helps teams design, execute and automate repeatable business and IT processes. A workflow management system defines tasks, triggers and rules that control how actions are executed in sequence without manual intervention. For MSPs, cloud-based workflow management software enables automation of IT operations such as device onboarding, alert triage, security response and routine maintenance across multiple customer environments. ### What are the benefits of automated workflow management? Automated workflow management reduces manual work, accelerates response times and ensures processes are executed consistently across environments. By using workflow management automation, MSPs minimize human error, improve technician productivity and standardize service delivery. A centralized workflow management solution also enables scale, allowing service providers to support more customers without increasing operational overhead or headcount. ### How does Acronis workflow management improve service delivery for MSPs? Acronis workflow management lets MSPs automate actions across backup, DR, RMM, EDR / XDR and PSA services using a no-code builder. This means routine tasks like device protection, alert triage or incident response can run instantly and consistently. As a result, MSPs deliver faster service, maintain higher quality standards and reduce operational overhead without adding complexity. ### Can the Acronis workflow management system integrate with ticketing and CRM platforms? Acronis supports integrations through its CyberApp framework, which allows ISVs and MSPs to add their own triggers and actions into the workflow engine. This enables workflows to initiate or update tickets or interact with third-party systems depending on the CyberApps installed. Native PSA workflows will be soon supported through Acronis Cyber Platform (formerly Acronis Cyber Protect Cloud)’s built-in service desk features in Acronis PSA. ### Does Acronis support cloud-based workflow management? Yes. Acronis provides cloud-based workflow management software built directly into Acronis Cyber Platform (formerly Acronis Cyber Protect Cloud). This workflow management system allows MSPs to design, manage and deploy automated workflows centrally across all customer tenants without installing additional software, enabling secure and scalable multitenant workflow management. ### How does automated workflow management save time for IT service providers? Automated workflows eliminate manual steps that technicians would otherwise perform repeatedly, such as applying protection plans, dismissing low-priority alerts or running security scans. By allowing the system to respond instantly to events, IT providers free up significant time for higher-value work, reduce queues of routine tasks and avoid delays caused by human bottlenecks. ### What makes Acronis one of the best workflow management software? Acronis is considered one of the best workflow management software solutions for MSPs because it is natively integrated into a full-stack cybersecurity and data protection platform. This workflow management system enables cross-service automation using backup events, RMM alerts, EDR / XDR incidents and PSA workflows without external APIs or scripting. It is no code, multitenant, security focused and included at no additional cost for Acronis partners. ### How customizable is Acronis' workflow management solution? Acronis Workflow Automation offers flexibility through a drag-and-drop builder, conditions, branching logic and an expanding library of triggers and actions. MSPs can tailor workflows to match their SOPs, automate multistep processes and adjust actions per tenant. With upcoming CyberApp integrations, customization will continue to expand across third-party tools and more advanced use cases. Product help In case you have any difficulties, we have collected all the useful materials for this product in our [FAQ](https://kb.acronis.com/content/64830/), [Video Tutorials](https://www.youtube.com/user/Acronis/playlists?view=50&sort=dd&shelf_id=2) and [Documentation](https://www.acronis.com/en/support/documentation/). Also you can always ask your question on our [Discussion Boards](https://forum.acronis.com/). Technical support Customers with active product maintenance or subscription are entitled to 24/7 technical support. Follow the instructions at the [Technical Support Site](https://www.acronis.com/en/support/providers/general-info/) to get prompt support by phone, chat or e-mail. ## Next-generation workflow management for MSPs Acronis Workflow Automation is a new, no-code automation engine built into Acronis Cyber Platform (formerly Acronis Cyber Protect Cloud). It enables technicians to automate actions across backup, DR, RMM, EDR/XDR, PSA and third-party services through a simple drag-and-drop interface. Because it is part of the platform, there is no additional software to install or integrate and every partner using Acronis Cyber Platform (formerly Acronis Cyber Protect Cloud) gets workflow automation capabilities out of the box. ![Image 4: Acronis](https://staticfiles.acronis.com/images/content/f968f087ca2e760e437b6dd6f6238a34.png) 6:49 [Acronis (6:49)](https://www.youtube.com/watch?v=w5d33lwGXJA) ## Automated workflow management software for modern MSPs Automation comes in two types: probabilistic AI-driven automation and **deterministic rule-based automation**. AI gets most of the attention, yet rule-based automation is what turns manual work into reliable, repeatable workflows. * **Complements your AI initiatives**: Rule-based automation provides predictable, repeatable workflows that strengthen and complete your AI-driven efforts. * **Automated workflow management for efficiency**: Respond instantly to routine events, eliminate busywork and free technicians for higher-value tasks. * **Reliable workflow management system for consistency**: Ensure every procedure follows the same proven steps for every client, reducing errors and improving service quality. * **Cloud based workflow management for scale**: Design a workflow once and apply it across your entire customer base, improving control and simplifying operations. ![Image 5: Automated workflow management software for modern MSPs](https://staticfiles.acronis.com/images/content/6f2534dad9533adf24bd1db8442af898.png) [Start product tour](https://acronis.navattic.com/5pj0lmz) ## Key features of Acronis workflow management software ### No-code workflow builder Create automated workflows using a drag-and-drop interface that any technician can use. ### Rich library of triggers, conditions and actions Automate workflows reacting to device events, alerts, EDR incidents and more. ### Cross-service automation Coordinate tasks across backup, DR, RMM, EDR / XDR and PSA within one unified system. ### Multitenant workflow propagation Design once, deploy everywhere, with version control across all customers. ### Workflow templates Adopt automation faster with prebuilt workflows for common MSP scenarios. Coming soon ### Validation and error handling Prevent misconfigured workflows and ensure they run correctly every time. Coming soon ### Execution history and monitoring Track workflow performance and troubleshoot issues quickly. Coming soon ### CyberApp-based actions Extend your automation capabilities with third-party triggers and actions. ## Acronis offers the best workflow management solutions for MSPs Let’s compare it with two popular workflow automation solutions. Rewst is powerful but also scripting heavy, requiring technical expertise, custom code and frequent API integration. Zapier excels at general business automation but does not fully support MSP needs such as multitenant propagation or security and RMM triggers and actions. | Capability | Acronis Workflow Automation | Rewst | Zapier | | --- | --- | --- | --- | | Integration depth with Acronis services | Native, wide range of triggers and actions | Moderate, Rewst-developed | Moderate | | Ease of use | Easy, no-code, technician- friendly | Moderate, scripting required | Easy, no-code, but limited control | | Multi-tenant propagation | Native, aware of partner and customer hierarchy in Acronis | Basic support | Not supported | | Price | Free with Acronis Cyber Platform (formerly Acronis Cyber Protect Cloud) | Paid | Paid | | Security automation (EDR / XDR) | Native actions and triggers | Basic support | Currently not supported | | Extensibility for ISVs and MSPs | Easy, via CyberApp integrations | Moderate, via APIs | Hard | ## Workflow management use cases for MSPs Acronis Workflow Automation supports a growing set of practical use cases designed to automate everyday MSP operations. These workflows help standardize processes, reduce manual effort and improve response speed across customer environments. [All triggers and actions](https://www.acronis.com/support/documentation/CyberProtectionService/index.html#workflows-components.html) ### Customer onboarding automation Create users, assign roles and send a welcome email as soon as a new tenant is created. ### Device protection upon registration Automatically apply protection plans, start the first backup and run initial security checks after a new device registers. ### Alert noise reduction Dismiss low-priority alerts while escalating important ones to improve focus and response. ### EDR / XDR incident response automation React instantly to security threats by automating isolation, notifications and follow-up actions. ## How to buy Acronis Workflow Automation Monthly usage ### Service Providers * **License**: Acronis Workflow Automation * **Deployment**: Cyber Platform cloud service [Calculate pricing](https://www.acronis.com/en/msp/pricing-calculator/) [Get a demo](https://www.acronis.com/en/products/cloud/demo/) Through IT provider ### IT Departments * **License**: Acronis Workflow Automation through a service provider * **Deployment**: Cyber Platform cloud service [Find IT provider](https://www.acronis.com/en/partners/locator/) [Contact sales](https://www.acronis.com/en/contact-sales/)