Backup and recovery vendor improves business value for its
corporate customers
SCHAFFHAUSEN, Switzerland, 18 March 2009 - Acronis is
introducing a new maintenance and support service to provide
consistent and excellent customer satisfaction levels. The company
is also rolling out its Acronis Licence Programme (ALP), a
points-based loyalty system, which rewards customers by helping
them to cut costs. In a tough economic climate Acronis wants to
help its customers to protect and maximise the value of their
Backup and Disaster Recovery investment.
The new maintenance and support service is available now and
consists of two levels, Acronis Advantage Standard (AAS) and
Acronis Advantage Premier (AAP).With over three and a half million
customers worldwide, Acronis' disaster recovery software is easy to
use and affordable, so is perfect for administrators in SMBs with
little IT experience. Likewise, it is scaleable and feature rich so
is increasingly being adopted at the enterprise level. The
maintenance and support service reflects Acronis' solutions
portfolio, offering tailored services for each customer (different
factors include method of communication and hours which support is
provided).
The company is also introducing the Acronis Licence Programme
(ALP), a credit crunch beating customer loyalty programme.
Essentially, the discount programme rewards those customers who
invest in licences, support and maintenance agreements in volume
without contractual obligation. For every product licence
purchased, the licensee obtains ALP points. The number of points
accumulated determines the level of discount awarded. The programme
helps customers to make their purchasing cost-effective, while
protecting the value of their software investments.
"Acronis is a rapidly developing company. The company was
founded in 2000 and last year, globally, Acronis grew by 20%,"
explains Laurent Dedenis, executive vice president EMEA at
Acronis.
He continued, "We are committed to underpinning our product set
with the best in class at every level of the organisation, from
sales and marketing, through to maintenance and support, so that
our customers have an excellent experience at every step of the
sales lifecycle. Our products have always been outstanding, now the
other elements of our organisation are evolving to make us a
compelling solutions provider for companies across the board."
The support offerings are now available at
www.acronis.com/support/advantage.html
Details about support levels:
Acronis Self-Serviced Support -Support wizard, FAQ and
expanded knowledge base library help to find information and
troubleshooting articles by product or topic online.
Acronis Advantage Standard - Offers users support from
Monday to Friday via chat, phone and email with one of Acronis'
dedicated support professionals.
Acronis Advantage Premier - Offers users support 24 hours
a day, seven days a week via chat, phone and email. Acronis
Advantage Premier customers receive priority support. In the event
of a business-critical system error, customers will receive a first
response from a support professional within one hour.
About Acronis:
Acronis is a leader in AI-native cyber protection, unifying data protection, cybersecurity, IT operations and hybrid infrastructure to deliver business continuity, security and compliance with less cost and complexity. More than 21,000 service providers trust Acronis to protect over 750,000 businesses in 150 countries. Acronis is headquartered in Schaffhausen, Switzerland. For more information, visit www.acronis.com.