SCHAFFHAUSEN, Switzerland, 10 February 2011 - Acronis, a leading provider of easy-to-use backup and recovery solutions for physical, virtual, and cloud environments, is announcing improvements in a new worldwide support service built specifically for its channel partners.
The new Acronis Channel Partner Support Programme provides dedicated support to the channel and will provide a faster and more consistent support service for Acronis partners. Partners can access web-based email, chat services and direct phone to qualified support personnel with service availability based on the partnership level.
- Acronis Software Partners receive web-based email and chat support during business hours, five-day-a-week.
- Acronis Certified Partners, Acronis Enterprise Solutions Partners and Distributors receive web-based email, chat and phone support 24x7x365.
"We sell primarily through a channel distribution model and as a result, our priority lies with our partner community. Many of our resellers are technically enabled, particularly through resources such as our Acronis Academy training initiative. The Acronis Channel Partner Support Programme will allow them more efficient access to our support professionals to help them escalate potential issues and help their customers trouble shoot," says David Blackman, General Manager Northern Europe at Acronis.
"We welcome the introduction of the Acronis Channel Partner Support Programme. It forms part of a very compelling packaging that Acronis has developed for its partners and it will be a useful resource moving forward," said Joe Fagan, Product Marketing Manager at CMS Peripherals.
Acronis has also updated its support knowledge database to give access to a broader range of information gathered from its worldwide support team. The knowledge database is continuously updated to keep pace with users' needs for problem solving.
About Acronis:
Acronis is a global cyber protection company delivering the only natively integrated cybersecurity, data protection, and infrastructure management platform for managed service providers and IT departments. Acronis solutions are designed to identify, protect, detect, respond, recover and govern IT deployments, ensuring data integrity and business continuity.
A Swiss company founded in Singapore in 2003, Acronis has 15 offices worldwide and employees in 60+ countries. Acronis Cyber Platform is available in 26 languages in 150 countries and is used by over 21,000 service providers to protect over 750,000 businesses. Learn more at www.acronis.com.