SCHAFFHAUSEN, Switzerland, 10 February 2011 - Acronis, a leading provider of easy-to-use backup and
recovery solutions for physical, virtual, and cloud environments,
is announcing improvements in a new worldwide support service built
specifically for its channel partners.
The new Acronis
Channel Partner Support Programme provides dedicated support
to the channel and will provide a faster and more consistent
support service for Acronis partners. Partners can access web-based
email, chat services and direct phone to qualified support
personnel with service availability based on the partnership
level.
- Acronis Software Partners receive web-based email and chat support during business hours, five-day-a-week.
- Acronis Certified Partners, Acronis Enterprise Solutions Partners and Distributors receive web-based email, chat and phone support 24x7x365.
"We sell primarily through a channel distribution model and as
a result, our priority lies with our partner community. Many of our
resellers are technically enabled, particularly through resources
such as our Acronis
Academy training initiative. The Acronis Channel Partner
Support Programme will allow them more efficient access to our
support professionals to help them escalate potential issues and
help their customers trouble shoot," says David Blackman, General
Manager Northern Europe at Acronis.
"We welcome the introduction of the Acronis Channel Partner
Support Programme. It forms part of a very compelling packaging
that Acronis has developed for its partners and it will be a useful
resource moving forward," said Joe Fagan, Product Marketing Manager
at CMS Peripherals.
Acronis has also updated its support knowledge database to give
access to a broader range of information gathered from its
worldwide support team. The knowledge database is continuously
updated to keep pace with users' needs for problem solving.
About Acronis:
Acronis is a leader in AI-native cyber protection, unifying data protection, cybersecurity, IT operations and hybrid infrastructure to deliver business continuity, security and compliance with less cost and complexity. More than 21,000 service providers trust Acronis to protect over 750,000 businesses in 150 countries. Acronis is headquartered in Schaffhausen, Switzerland. For more information, visit www.acronis.com.