Acronis Customer Central Wins Inaugural ICMI Global
Call Center of the Year Silver Award For Strategic Value
Woburn, MA, September 7, 2011 - Acronis, a leading provider of
easy-to-use disaster recovery and data protection solutions for
physical, virtual and cloud environments, today proudly announced
that its Customer Central Support team have received global
recognition from the International Customer Management Institute
(ICMI). Acronis has been awarded the 2011 Global Call Center of the
Year Silver Award for Strategic Value.
The ICMI is the leading global provider of comprehensive
resources for customer management professionals. Each year, the
ICMI honors two companies with the prestigious Call Center of the
Year Gold Award. The Global Call Center of the Year Silver Award
for Strategic Value is one of two new categories introduced to the
program in 2011. More than 80 companies from all over the world
attempted the application process in 2011, with only 47 completing
the rigorous requirements.
"We were very impressed with the entry from Acronis," said Layne
Holley, director of Community Services for ICMI and chairman of the
2011 Global Call Center of the Year Awards Selection Committee.
"Not only did the team show their enthusiasm, professionalism and
customer oriented spirit, but they also proved that their
operations are centered around the pursuit of excellence - from
staff training and benefits, to fostering a winning culture. It is
clear to see that Acronis Executives regard customer service as a
key differentiator and invest appropriately to maintain that
position. We are proud to make Acronis the inaugural recipient of
this highly coveted award."
"The Acronis support structure is truly focused on finding the
right solution, which is why I am a loyal customer and advocate for
Acronis," said James Redmon, IT director for BEDI, an engineering
and design company and customer using Acronis Backup & Recovery®
10. "My case was resolved due to the persistence of the customer
support agent and the flexibility of process which allowed him to
continue until we had identified the issue and a solution. This was
even though the problem was not with my Acronis software, but a
faulty network card that was intermittently preventing successful
backups."
The Acronis Customer Central support team has five locations
across the globe, providing support in up to 14 languages to a
customer base that consists of more than 175,000 business and over
2.5 million consumer customers worldwide. Acronis operates a two
tier channel model, with a network of over 20,000 resellers to
support product sales.
"Our strategic values are aligned to the core corporate values
of using customer service as a key differentiator. To make sure our
customers receive the highest levels of service, we invest in
training and promote accountability across our operations,"
commented Robert Frost, senior director, Customer Central at
Acronis. "We use a variety of internal measures including customer
satisfaction scores, employee satisfaction, coaching scores and
internal sales satisfaction with the service provided to our
customers and channel partners alike."
About Acronis:
Acronis is a leader in AI-native cyber protection, unifying data protection, cybersecurity, IT operations and hybrid infrastructure to deliver business continuity, security and compliance with less cost and complexity. More than 21,000 service providers trust Acronis to protect over 750,000 businesses in 150 countries. Acronis is headquartered in Schaffhausen, Switzerland. For more information, visit www.acronis.com.