Acronis Also Receives Second Honor for Runner-Up in Best in
Class Small Call Center
Woburn, MA, July 12, 2012 - Acronis, a leading provider of
disaster recovery and data protection solutions for physical,
virtual and cloud environments, today announced that it has been
awarded two honors by the International Quality and Productivity
Center's (IQPC) Call Center Excellence Awards. Acronis Chief
Information Officer & Chief Customer Officer, Ed Benack has
been named 2012 Call Center Leader of the Year and Acronis Customer
Central was named runner up in Best in Class Small Call Center.
The IQPC recognizes the most innovative call center solutions
and individuals, honoring superior thinking, creativity and
execution across the full gamut of call center functions. The IQPC
is deemed as one of the most prestigious organizations in the
contact center industry, providing insight and solutions into
industry challenges in the form of conferences, tradeshows,
workshops, seminars, webinars and other resources.
Ed Benack has led the customer support organization at Acronis
for over 4 years. Holding two titles, Chief Customer Officer &
Chief Information Officer, Benack has driven an "err on the side of
the customer" culture not only throughout the customer support
organization, but Acronis as a whole.
"Everything we develop and deliver is done with the objective of
providing a better service to our customers, and a better service
than our competitors. We see great customer support as a key
differentiator and it remains at the core of our values. I am
honored that our team's efforts to develop and drive industry best
practices, were recognized as part of the Call Center Excellence
Awards," said Benack. "I have been privileged to work with a
talented support team, and we look forward to providing
market-leading support to our customers for individuals and
organizations of all sizes in the years to come."
IQPC's panel evaluated Call Center Excellence Award nominees on
the call center's expertise in delivering a superior customer
experience. Call Center Leader of the Year nominees are judged on
topics such as leadership qualities, the ability to leverage
trends, and consistency in delivering the highest customer support
in a multichannel environment. Best in Class Call Center nominees
were judged on topics such as overall strategy, call center culture
and innovativeness.
About Acronis:
Acronis is a leader in AI-native cyber protection, unifying data protection, cybersecurity, IT operations and hybrid infrastructure to deliver business continuity, security and compliance with less cost and complexity. More than 21,000 service providers trust Acronis to protect over 750,000 businesses in 150 countries. Acronis is headquartered in Schaffhausen, Switzerland. For more information, visit www.acronis.com.