Acronis Workflow Automation

Frequently Asked Questions

• What is workflow management software?

  Workflow management software is a system that helps teams design, execute and automate repeatable business and IT processes. A workflow management system defines tasks, triggers and rules that control how actions are executed in sequence without manual intervention. For MSPs, cloud-based workflow management software enables automation of IT operations such as device onboarding, alert triage, security response and routine maintenance across multiple customer environments.

• What are the benefits of automated workflow management?

  Automated workflow management reduces manual work, accelerates response times and ensures processes are executed consistently across environments. By using workflow management automation, MSPs minimize human error, improve technician productivity and standardize service delivery. A centralized workflow management solution also enables scale, allowing service providers to support more customers without increasing operational overhead or headcount.

• How does Acronis workflow management improve service delivery for MSPs?

  Acronis workflow management lets MSPs automate actions across backup, DR, RMM, EDR / XDR and PSA services using a no-code builder. This means routine tasks like device protection, alert triage or incident response can run instantly and consistently. As a result, MSPs deliver faster service, maintain higher quality standards and reduce operational overhead without adding complexity.

• Can the Acronis workflow management system integrate with ticketing and CRM platforms?

  Acronis supports integrations through its CyberApp framework, which allows ISVs and MSPs to add their own triggers and actions into the workflow engine. This enables workflows to initiate or update tickets or interact with third-party systems depending on the CyberApps installed. Native PSA workflows will be soon supported through Acronis Cyber Platform (formerly Acronis Cyber Protect Cloud)’s built-in service desk features in Acronis PSA.

• Does Acronis support cloud-based workflow management?

  Yes. Acronis provides cloud-based workflow management software built directly into Acronis Cyber Platform (formerly Acronis Cyber Protect Cloud). This workflow management system allows MSPs to design, manage and deploy automated workflows centrally across all customer tenants without installing additional software, enabling secure and scalable multitenant workflow management.

• How does automated workflow management save time for IT service providers?

  Automated workflows eliminate manual steps that technicians would otherwise perform repeatedly, such as applying protection plans, dismissing low-priority alerts or running security scans. By allowing the system to respond instantly to events, IT providers free up significant time for higher-value work, reduce queues of routine tasks and avoid delays caused by human bottlenecks.

• What makes Acronis one of the best workflow management software?

  Acronis is considered one of the best workflow management software solutions for MSPs because it is natively integrated into a full-stack cybersecurity and data protection platform. This workflow management system enables cross-service automation using backup events, RMM alerts, EDR / XDR incidents and PSA workflows without external APIs or scripting. It is no code, multitenant, security focused and included at no additional cost for Acronis partners.

• How customizable is Acronis' workflow management solution?

  Acronis Workflow Automation offers flexibility through a drag-and-drop builder, conditions, branching logic and an expanding library of triggers and actions. MSPs can tailor workflows to match their SOPs, automate multistep processes and adjust actions per tenant. With upcoming CyberApp integrations, customization will continue to expand across third-party tools and more advanced use cases.