Compare Acronis products – find the best cyber protection solution

Frequently Asked Questions

• What is the key difference between Acronis True Image, Cyber Protect, and Cyber Protect Cloud?

  Acronis True Image is for individuals and families, focusing on device backup and ransomware protection. Acronis Cyber Protect is for businesses, adding centralized management and advanced backup and security features. Acronis Cyber Protect Cloud is a scalable, multi-tenant solution for managed service providers, providing flexible biling and SLA reporting for client services.

• What are typical use cases for each Acrnois solution?

  Acronis True Image is ideal for protecting home and family devices, Acronis Cyber Protect enables centralized backup, recovery and security for SMBs and enterprises, with unique features designed for OT environments, and Acronis Cyber Protect Cloud allows MSPs to deliver disaster recovery and security services to clients with white-label capabilities.

• What features are available for different user profiles, and how do you upgrade from one version to another?

  Individuals can use Acronis True Image for personal backup and cyber protection on up to 5 devices, while businesses get additional security and centralized management with Acronis Cyber Protect. Service providers benefit from multi-tenant management in Acronis Cyber Protect Cloud. Acronis True Image users can upgrade from Standard to Advanced to Premium additions directly in their product interface. Small businesses using Acronis True Image can upgrade to Acronis Cyber Protect, where they can choose from and upgrade among three editions. For service providers using Acronis Cyber Protect Cloud, additional features and functionality can be added per client to meet business needs.

• What’s the difference between Acronis True Image and Acronis Cyber Protect?

  Acronis True Image offers backup, cloning, and cyber protection for individual or family usage. It supports up to 5 devices and offers flexible cloud storage. Acronis Cyber Protect is designed for businesses with backup and security features that help businesses meet compliance, regulatory, and data protection needs. Pricing is per device / workload with the ability to add additional cloud storage, disaster recovery. Business users can also purchase onboarding support via the Acronis engineering team.

• What’s the difference between Acronis Cyber Protect and Acronis Cyber Protect Cloud?

  Acronis Cyber Protect is licensed per business. Acronis Cyber Protect Cloud is a cloud-delivered, multi-tenant solution designed for MSPs managing multiple client environments.

• How does the pricing structure vary among Acronis products, and what factors impact cost?

  Acronis True IMage is subscription-based with tiered pricing based on number of devices and amount of cloud storage included. Business-focused Acronis Cyber Protect is priced per device/workload with additional features and flexible cloud options. Acronis Cyber Protect Cloud offers custom pricing for MSPs based on usage and tenant volume.

• Can I buy direct from Acronis?

  Yes. Consumers can purchase True Image online; businesses and MSPs can request demos or quotes through Acronis sales.

• Do you offer free trials?

  Free guided trials are available for Acronis True Image, Acronis Cyber Protect, and Acronis Cyber Protect Cloud editions.

• What support options are available?

  Acronis provides 24/7 knowledge base access, live chat, and tiered technical support. Free guided trials are offered for all three products to help users evaluate fit before purchasing.

• What’s the best endpoint backup for SMBs?

  Acronis Cyber Protect Essentials or Advanced editions provide integrated backup and cybersecurity for SMB environments.

• I don’t have in-house IT. Is Acronis too complicated for me?

  If you would like to find a managed servicer provider to help your business manage its IT, please see our list of MSP partners here.

• How do I renew my existing Acronis subscription?

  You can renew an existing Acronis subscription directly in your Acronis portal or from the Acronis True Image product interface. If you are having trouble, please contact our support team at LINK