Cyber Protect

Frequently asked questions

• How Microsoft 365 and Email Archiving are licensed?

  Microsoft 365 is available for online purchase in seat-based packages of 5, 25, or 100 seats.
  
  Microsoft 365 seats that are subject to licensing*:

  • Mailbox
  • Shared mailboxes
  • OneDrive
  • Public folder (mailbox)
  • Microsoft 365 seat (mailbox and/or OneDrive) with access to backed up SharePoint sites and Microsoft Teams. Applicable to the seat licensed by Microsoft 365 and with the following types of access: full control, design, edit, contribute, read-only.

  Non-licensed Microsoft 365 items:

  • Rooms and equipment
  • A user with access to backed up SharePoint sites and Microsoft Teams, but without mailboxes and OneDrive, and not licensed by Microsoft 365
  • External user(s) with access to backed up SharePoint sites and Microsoft Teams

  
  
  Note: A full list of all licensed Microsoft 365 seats with relevant licensing grounds is available for download via the Acronis Cyber Protect management console.
  
  * If a seat is backed up and has access to backed-up SharePoint site and/or Microsoft Teams it will be charged as one seat only.
  
  Email Archiving is offered as a separate license edition, and is available for online purchase in seat-based packages of 5, 25, or 100 seats.

• What payment methods can be used for online purchases?

  We offer a variety of payment options to suit your needs, including credit cards (Visa, Mastercard, etc.), wire transfers, direct debit, PayPal, SEPA transfers and ACH payments.

• Can I get a custom invoice with my company details?

  As soon as your payment is received, an invoice is instantly generated and sent to your email address. Your invoice includes specific details like VAT numbers and your company’s name and billing address.

• Can I receive a pro-forma invoice without commitment to purchase immediately?

  Yes, we can provide a pro-forma invoice without any commitment to purchase. Simply add the licenses you wish to purchase to your cart, proceed to the checkout and select "Prepaid purchase order" as your payment method. This will generate a pro-forma invoice, which will be sent to you along with the order confirmation email.

• Can I use my VAT number to deduct taxes?

  Yes! If you provide a VAT ID, we will automatically validate it. For valid VAT IDs, taxes are immediately deducted, and you’ll receive an invoice without VAT.