See what happens between the first alert and full recovery, and understand who is responsible at every stage of an MDR response.
When an MDR provider says an incident was “handled,” what does that actually mean? For an MSP, the answer can determine whether a client faces a short disruption or lasting business damage. This white paper breaks down the anatomy of a complete managed detection and response engagement, using Acronis MDR as a worked example. Learn how incidents move from detection through containment, remediation, recovery and reporting, and what MSPs should expect from an MDR provider at each step.
What you will learn
- How a complete MDR response works: Follow the six stages from enablement through recovery and reporting.
- What MDR response-time metrics mean: Understand how react, respond and resolve times differ.
- Who owns each part of the response: See how responsibilities are divided between the MSP and SOC.
- Why coverage and correlation matter: Learn how visibility gaps and disconnected alerts can hide an intrusion.
- What to ask an MDR provider: Use 10 practical questions to evaluate response capabilities and limitations.
- How MDR performs during an incident: See how Acronis MDR correlated four alerts in 48 seconds and reached a verdict in under five minutes.
Download the white paper to see what complete incident response should look like and how to evaluate MDR services with confidence.
