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Trusted technical advisor
We empower your team to maintain product expertise, keeping them informed about the latest features and updates. We connect your organization with internal Acronis teams—including Product Management, Datacenter Operations and others—ensuring seamless communication and tailored support.
Why Choose Acronis Technical Account Management Service?
Acronis Technical Account Management Service empowers your business with
Rapid and precise deployment
with minimal operationaldisruptionExpert validation and risk mitigation
to ensure secure and reliable solutionsComprehensive training
for IT and operations personnel, reducing support incidentsSeamless integration
with third-party systems for enhanced productivityInfluence on product evolution
and quick onboarding for efficient operationsSpecialized knowledge transfer
to enhance your team's technical capabilitiesPriority escalation pathways
for faster resolution of complex issues
Stay protected, proactive, and productive with Acronis Technical Account Management Service
Contact us today to learn more about how we can support your business growth and continuity
Dedicated Technical Account Manager (TAM)
Experience personalized consultancy with a dedicated Technical Account Manager who understands your environment and operational needs.
- Direct Access and CommunicationConnect with your TAM via email, instant messaging, or phone during working hours for prompt assistance and expert guidance.
- 24/7 Critical SupportIn case of major disruptions outside business hours, your TAM is available 24/7 to provide immediate support, minimizing downtime and ensuring operational resilience.
Proactive Consultation and Strategic Guidance
Benefit from ongoing strategic guidance to enhance your data protection strategies and infrastructure.
- Regular Consultative Infrastructure ReviewsReceive proactive reviews of your infrastructure and data protection policies. Our experts identify potential risks, propose mitigation strategies, and provide recommendations to optimize your Total Cost of Ownership (TCO)
- Expert ConsultingIn case of major disruptions outside business hours, your TAM is available 24/7 to provide immediate support, minimizing downtime and ensuring operational resilience.
Enhanced Data Protection Management
Streamline and strengthen your data protection operations with advanced tools and expert insights.
- Advanced Management and Automation ToolsLeverage mass management, automation, and custom monitoring tools for efficient data protection administration, reducing manual tasks and increasing operational efficiency.
- Early Access to New Product VersionsGet early access to new Acronis product versions, allowing you to leverage the latest features and enhancements ahead of the competition
- Influence on Product RoadmapContribute to Acronis’ product development by providing feedback that shapes future releases, ensuring the solutions continue to meet your evolving needs.
Cost Efficiency and Risk Mitigation
Optimize costs and minimize risks with proactive support and strategic planning.
- Maintenance Cost ReductionAchieve up to a 30% reduction in maintenance costs by leveraging automation and expert guidance tailored to your specific environment.
- Minimizing Mission-Critical IssuesReduce mission-critical issues and remediation efforts with proactive risk identification and mitigation planning, ensuring business continuity and operational stability.
Services that our team provides
MSP Concierge Onboarding Service
Available to all new MSP partners switching at least 100 workloads to Acronis solutions.
Initial Setup & Onboarding
Simplify onboarding and secure workloads faster. Our experts manage the full setup — from infrastructure to automation.
Custom Software Development
Delivering custom software development solutions tailored to optimize the efficiency of both Acronis Cyber Platform (formerly Acronis Cyber Protect Cloud) and Acronis Cyber Protect (On-Premise) platforms.
Health Check
Ensure optimal data protection and operational efficiency with Acronis Professional Services.
Deployment
Our team of experts ensures a seamless deployment process, allowing you to focus on your core business objectives while we manage solution design, implementation, and configuration.
Data Migration
Effortlessly migrate your environment and data with Acronis Migration Services.
Terms & Conditions
Service scope, terms and termination, payment, project management, delivery, intellectual property, limitations and specific services.
Frequently asked questions