--- title: AI-powered remote desktop and assistance software for MSPs description: All-in-one remote desktop & remote access software for MSPs. Secure sessions, RDP support, file transfer, recording. Integrated in Acronis RMM. Try it for free. canonical_url: https://www.acronis.com/en/solutions/cloud/remote-desktop-software/ locale: en last_updated: 2026-10-27 --- Cyber Platform [AI-Powered](https://www.acronis.com/en/acronis-ai/) # AI-powered remote desktop and assistance software for MSPs Acronis RMM simplifies and integrates remote desktop and assistance in one console, helping MSPs connect, assist and manage endpoints without extra tools or agents. Get full-control sessions, native RDP support, agentless Quick Assist, secure file transfer and session recording — now enhanced with Acronis AI for real-time in-session recommendations and AI-powered remote session summaries. [Try now](https://www.acronis.com/en/products/cloud/trial/?utm_webteam=solution-header) [Get 1:1 demo](https://www.acronis.com/en/products/cloud/demo/?utm_webteam=solution-header) Looking for help? ## Frequently Asked Questions ### What is remote desktop software? Remote desktop software lets you securely connect to and control another computer over the internet so you can view the screen, use apps, and perform support/maintenance tasks remotely. It’s used for helpdesk assistance, troubleshooting, and administration across Windows, macOS, and Linux—typically with encryption and access controls. ### What AI capabilities are available in Acronis remote desktop and assistance? Acronis remote desktop and assistance now includes two AI-powered capabilities for NEAR sessions: in-session recommendations, which provide real-time troubleshooting guidance during live sessions, and remote session summaries, which automatically document the work performed after the session ends. ### What remote desktop services can MSPs deliver with Acronis? • Provide unattended remote desktop and live assistance for Windows, macOS and Linux endpoints. • Support urgent cases on unmanaged endpoints through Quick Assist. • Transfer files, perform remote actions and chat with users from the same console. • Use AI-powered recommendations and automatic session summaries for NEAR sessions. • Troubleshoot in the background through remote command line on Windows and macOS. • Record NEAR sessions and review session history for oversight and auditability. ### What are the benefits of using remote desktop and assistance? Using remote desktop and assistance enables businesses to provide immediate help to clients without the delay of in-person visits, enhancing response times and client satisfaction. It allows IT specialists to manage and troubleshoot systems from anywhere, reducing travel costs and downtime. ### What are the advantages of using remote support? Remote support offers several advantages including increased flexibility, as support teams can address issues from any location. It also boosts efficiency by allowing for quicker response and resolution times, minimizing disruption to the client's operations. Additionally, remote support can scale as an organization grows, providing the ability to support more clients without a proportional increase in support staff. ### What features should I look for in remote desktop support software? When selecting remote desktop support software, key features to consider include multi-platform support to cover various operating systems, secure data transmission using end-to-end encryption, and the ability to perform a range of remote actions like file transfers, system reboots and session recording. User-friendly interface, quick connectivity and high performance even on slower networks are also crucial for ensuring efficient support. ### How does remote assistance improve productivity and efficiency? Remote assistance streamlines the troubleshooting process by allowing instant access to client systems, thereby drastically reducing resolution times. It enables multitasking among support personnel, who can handle multiple issues concurrently from a single location. This approach not only cuts down on travel time and related expenses but also allows for more flexible resource management, directly boosting productivity and operational efficiency. ### How secure is remote desktop software? Remote desktop software can be highly secure when implemented with appropriate controls. Acronis uses encrypted connections, role-based access, remote management plans and detailed session logging to help protect remote access. Additional controls include two-factor authentication, granular permissions and session recording. ### Can MSP remote support be tailored to the specific needs of my organization? Absolutely. MSP remote support can be customized to fit the unique requirements of any organization. Solutions like Acronis RMM offer various modules and settings that can be adapted based on specific client environments and needs. Whether it's adjusting security settings, choosing different protocols or enabling specific remote actions, MSPs can configure their remote support tools to provide optimal service tailored to their clients. ### Does Acronis remote desktop and assistance support screen sharing? Yes, Acronis remote desktop and assistance include screen sharing capabilities. This feature allows support personnel to view and interact with the client's desktop in real-time, facilitating effective guidance and troubleshooting. Screen sharing is integral to providing thorough and efficient assistance, especially for complex issues or when guiding a user through a process directly on their system. Product help In case you have any difficulties, we have collected all the useful materials for this product in our FAQ, Knowledge Base, video tutorials and product documentation. Also you can always ask your question on our discussion boards. Support Customers with active product maintenance or subscription are entitled to 24/7 technical support. Follow the instructions at the technical support site to get prompt support by phone, chat or e-mail. ## Elevate your service with integrated remote desktop and access Remove the need for separate remote desktop software and reduce training, licensing and maintenance costs. Technicians can connect to client devices and resolve issues from the same platform used for endpoint management, cybersecurity and data protection. ![Image 2: Acronis](https://staticfiles.acronis.com/images/content/561b18d7d63eced7df256d46f58570de.png) 9:29 [Acronis (9:29)](https://www.youtube.com/watch?v=jVS9iuP55Wo) ## Remote assistance vs. Remote desktop: Understanding the difference While both remote desktop and remote assistance provide valuable tools for remote control and support, they serve different needs. ![Image 3: Remote assistance vs. Remote desktop: Understanding the difference](https://staticfiles.acronis.com/images/content/a9dbe96b0f198f679f9af7702fe62a43.png) ### Remote desktop Allows full access to a computer's resources remotely, mimicking the experience of sitting directly in front of the system. ### Remote assistance Designed for targeted support tasks, such as configuring email settings or troubleshooting specific application errors, allowing technicians to view and interact with a user's desktop to troubleshoot issues effectively. ## Flexible remote desktop connections for secure and adaptable access Acronis supports NEAR, RDP, Apple Screen Sharing and Quick Assist, with desktop and web clients available for flexible access across support scenarios. ### Secure, high-performance remote connection The proprietary Acronis NEAR protocol provides secure, low-latency remote connections with AES encryption and adaptive quality modes. ### Connection via both desktop and web clients Connect through the desktop client or a web browser based on the support scenario. ### Support for Windows, macOS and Linux devices Connect to supported endpoints across all three operating systems from the same Acronis console. ### Support for native RDP protocol Use native Microsoft RDP for supported Windows endpoints when this connection method best fits the support scenario. ## Comprehensive remote desktop software tailored for MSPs ### AI-powered in-session recommendations Use Acronis AI during NEAR sessions to get real-time troubleshooting guidance based on alert context, device details, previously resolved sessions and broader IT knowledge. ### AI-powered remote session summaries After NEAR sessions, use Acronis AI to generate structured summaries with timecoded actions, issue types, applications used and resolution status. ### Broad OS support Compatibility with Windows, macOS and Linux ensures comprehensive user support. ### Single web console Connect to remote systems from a centralized web console accessible from any location. ### High performance Leveraging hardware acceleration and low latency technology, our solution promises high performance over any network. ### Seamless integration As part of Acronis RMM, the remote desktop functionality is included without extra costs, available directly from the same web console. ### Same agent utilization Use the existing Acronis agent on managed endpoints without installing additional remote support software, simplifying maintenance and saving time. ### Remote actions Restart, shut down or put devices to sleep, empty the recycle bin and log out remote users from the console. ### Remote command line Run commands securely in the background on Windows and macOS endpoints, with Acronis AI guidance for faster remediation. ### Quick Assist This feature offers the flexibility to provide instant, agentless remote support for urgent cases. ### Secure file transfers Facilitates safe file sharing and transfers through the NEAR protocol. ### Session recording Enables MSPs to record videos of the sessions for quality control, technical analysis and dispute resolution. ### Screenshot transmission Enables monitoring of remote machine status by taking screenshots of the remote desktop at specified frequencies. ### Multi-connect Enables simultaneous viewing of multiple remote desktops within a single window. ### Session history and tracking Review remote session history with richer context, including AI-generated summaries, timecoded recordings, issue types and resolution status. ## Key MSP advantages with Acronis remote desktop and assistance ### AI-enabled workflows Guide technicians in real time during remote sessions and automatically capture the work performed after the session ends. ### Cost efficiency Eliminates the need for additional remote desktop solutions and associated training expenses. ### Unified management Manage remote support from Acronis Cyber Platform (formerly Acronis Cyber Protect Cloud) alongside endpoint management, cybersecurity and data protection. ### Always-available support The central web console enables round-the-clock support from any location, requiring only a web browser. ## Showcase: Key remote desktop and assistance capabilities for MSPs ![Image 4: Connecting to desktops remotely from the web console](https://staticfiles.acronis.com/images/content/edc8058d61d6d76b1862dffae4d7e7a5.png) Connecting to desktops remotely from the web console ![Image 5: Remote action options](https://staticfiles.acronis.com/images/content/996a5431e2d3b590209333f8c0cc1f14.png) Remote action options ![Image 6: AI-powered summaries of remote sessions](https://staticfiles.acronis.com/images/content/b9acdb6bb96c7f82a6bed0c5db5b97fb.png) AI-powered summaries of remote sessions ![Image 7: Showcase: Key remote desktop and assistance capabilities for MSPs](https://staticfiles.acronis.com/images/content/62f5353b5938530ba308e97488065738.png) Transferring files ![Image 8: Connecting to a machine with no installed agent via Quick Assist](https://staticfiles.acronis.com/images/content/6e64c63824f10bb8d6df4e71a15a33bf.png) Connecting to a machine with no installed agent via Quick Assist ## Part of Acronis RMM Achieve peak MSP performance with a natively integrated, secure, AI-powered RMM [Learn more](https://www.acronis.com/en/products/cloud/cyber-protect/rmm-solution/) [Get 1:1 demo](https://www.acronis.com/en/products/cloud/demo/) Industry recognition [![Image 9: Acronis recognized for rapid growth and momentum in the Canalys RMM and PSA Leadership Matrix 2024](https://staticfiles.acronis.com/images/content/515dad295e9bf259197507c61ed56bed.png)](https://www.acronis.com/en/blog/posts/canalys-recognizes-acronis-rapid-growth-and-momentum-in-the-rmm-and-psa-markets/) [Acronis recognized for rapid growth and momentum in the Canalys RMM and PSA Leadership Matrix 2024](https://www.acronis.com/en/blog/posts/canalys-recognizes-acronis-rapid-growth-and-momentum-in-the-rmm-and-psa-markets/) ![Image 10: Showcase: Key remote desktop and assistance capabilities for MSPs](https://staticfiles.acronis.com/images/content/62f5353b5938530ba308e97488065738.png)