---
title: Customer Support
description: Acronis customer service and support. Product updates, troubleshooting, downloads and documentation and more. Contact us for immediate assistance.
canonical_url: https://www.acronis.com/en/support/advantage/
locale: en
last_updated: 2026-10-11
---

# Customer Support

# Acronis Advantage®

## Acronis Advantage® Delivers Enhanced Support and Maintenance to Customers Worldwide

### Designed to meet the customer service, support, and troubleshooting demands of our home and corporate customers, the Acronis Advantage program provides a variety of support options.

An enhanced self-service knowledge base library and three subscription-based support programs aimed to provide customers with world-class service, at a level and cost that meet specific support needs. For the Acronis® line of corporate products, the first year subscription of Acronis Advantage level of service is included.

### The Acronis Advantage program offers:

*   A personalized and flexible array of services 
*   Premier service levels featuring fast response times to critical issues 
*   Direct interaction with knowledgeable Acronis support professionals 
*   Help for organizations in meeting their service level agreement (SLA) and Continuity of Operations Programs (COOP) requirements 

### Acronis Advantage for Business products

*   Acronis Advantage – Offers 24 x 7 support services available via phone, chat, and email. Acronis Advantage customers receive priority support in the event of a business-critical system error (severity A), where customers will receive the initial response within one hour. Subscription based. 

### Acronis Advantage for Personal products

*   Standard Support 24 x 7* for perpetual products - via email and chat; for subscriptions - via email, chat and phone. Check [Support Lifecycle](https://www.acronis.com/en/support/lifecycle/consumer/) page for more details. 
*   Acronis provides warranty support for recovery issues. If you have difficulties restoring data from your backup archive, you can get support to restore the data at no charge. 

_*Please note that during non-business hours phone and chat support is only provided in English._

### Additional Support Service Enhancements:

_[Knowledge Base](https://care.acronis.com/)_ — newly updated with articles detailing how to install products, technical solutions, and tips on how to maximise the capabilities of Acronis products. An enhanced search engine speeds access to relevant articles.

### Acronis Business Products*

|  |  |  |  |
| --- | --- | --- | --- |
|  | Self Service | Trial Product Support | Acronis® Advantage |
| **Terms** | Always available | Valid for length of the trial | Subscription based support |
| **Pricing** | Free | Free | Included in subscription |
| **Scope of Service** | Unlimited | Unlimited within trial period | Unlimited* within subscription period |
| **Availability** | 24 x 7 | 24 x 7 *** | 24 x 7 *** |
| **Support Method** | Access to [Knowledge Base](https://care.acronis.com/) articles, [Forum](https://forum.acronis.com/) and [Documentation](https://www.acronis.com/en/support/documentation/) | Email, chat | Email, chat, phone |
| **First Response Time for Critical Problems** | N/A | 3 Business days | 1 hour (For immediate assistance use chat or phone. Initial response time to email is up to 24 hours) |
| **Software Updates** | N/A | Yes | Yes |
| **Upgrades to New Versions** | N/A | N/A | Yes |

To renew your support subscription please [fill in this form](https://www.acronis.com/en/renewals/).

### Acronis Home Products*

|  |  |  |  |  |
| --- | --- | --- | --- | --- |
|  | Self Service | Trial Product Support | Standard Support | Subscription Support |
| **Terms** | Always available | Valid for length of the trial | Valid during [support lifecycle](https://www.acronis.com/support/lifecycle/consumer/) | Valid until the subscription expiration |
| **Pricing** | Free | Free | Free (valid until maintenance expiration date) | Free (included into subscription price) |
| **Scope of Service** | Unlimited | Unlimited** | Unlimited** | Unlimited** |
| **Availability** | 24 x 7 | 24 x 7 *** | 24 x 7 *** | 24 x 7 *** |
| **Support Method** | Access to [Knowledge Base](https://care.acronis.com/) articles, [Forum](https://forum.acronis.com/) and [Documentation](https://www.acronis.com/en/support/documentation/) | Email, chat | Email, chat | Email, chat, free phone |
| **Email Response Time** | N/A | 3 Business Days | 3 Business Days | 3 Business Days |
| **Software Updates** | N/A | Yes | Yes, during [support lifecycle](https://www.acronis.com/support/lifecycle/consumer/) | Yes, during [support lifecycle](https://www.acronis.com/support/lifecycle/consumer/) |
| **Free Upgrades** | N/A | N/A | N/A | Yes |

* Supports product versions as per Acronis [Support Lifecycle](https://www.acronis.com/en/support/lifecycle/)

** Within commercially reasonable limits.

*** Please note that during non-business hours phone and chat support is only provided in English.