Recovering your files and folders

Follow the instructions below when you need to recover specific files and folders from a backup.

To recover data in Acronis True Image:

  1. On the left pane, select the backup that contains the files and folders to recover, and then open the Recovery tab.

    The window with the backup contents opens.

  2. In the Backup version list, select the backup version by its backup date. When you complete the procedure, the files and folders will be recovered to the state they were in on that date.
  3. Select the files or folders that you want to recover.
  4. [Optional step] By default, the selected files or folders will be recovered to the original location. To recover to a custom location, click Change and browse to the location that you want to use for the recovery.
  5. [Optional step, available for cloud backups only] Click Options, and then configure file recovery options. See File recovery options for details.

  6. Click Recover. When the progress is complete, your data is recovered to the selected date and time and stored in the original or custom location.

    In case of notarized backup, Acronis True Image will additionally verify the authenticity of the recovered files.

To recover data in Acronis Cloud

You can recover specific files and folders from an online backup stored on Acronis Cloud.

To perform this operation, you first need to open the Acronis Cloud web site.

To open the Acronis Cloud website

– On your Mac with Acronis True Image installed

  1. Open Acronis True Image.
  2. On the left pane, select Account.
  3. In the Acronis True Image section, Browse my data.

– On a computer or mobile device with an Internet connection:

  1. In your web browser, go to https://www.acronis.com/my/online-backup/webrestore/.
  2. Log in to your Acronis account.

The Acronis Cloud webpage opens in your web browser.

To recover files and folders

  1. On the Backups tab of the Acronis Cloud webpage, click the required backup name. Then, browse to the file or folder that you want to recover. You can also use the Search field. Select the required file or folder with a check mark.
  2. [Optional] To recover a specific version of a file (not a folder), click Versions on the right sidebar. Then, select the required date and time of the backup, and click the download icon on this line.

  3. To start recovery, click Download.

The selected data will be downloaded to the default downloads folder.