You can open Help from the Windows menu in the Access Connect Administrator.
For the first year you own Access Connect, technical support and upgrades are included in the price of the product. After your first year of free support, you can purchase extended support. For technical support services, submit a support request at http://www.acronis.com/en-us/contactsupportgl.html or call 1.703.528.1555 Monday through Friday, 8:00 am to 6:00 pm ET. Have your Access Connect serial number ready for verification. In addition, you can send your questions to http://www.acronis.com/en-us/contactsupportgl.html.The Maintenance and Support program includes important benefits—e-mail, fax and telephone technical support services for problems that you encounter, upgrades, bug fixes, and other incremental releases of the software.