Upgrading Access Connect

Upgrading to a new version of Access Connect is an easy and straightforward process. The Access Connect installer automatically detects the existing version and upgrades it to the newer one - you do not have to uninstall the previous version in order to install the new one.

Note: You may receive an inadvertent error message indicating that the service could not be stopped or that a file could not be removed. If you receive these errors, the best strategy is to manually stop the Access Connect service first, then re-run the installer.

Upgrading to a new version of Access Connect:

Note: Upgrades from ExtremeZ-IP to Access Connect require no special configurations. Start the Access Connect installer and proceed with the steps below.

1. Start the Access Connect installer.
2. Press Next.
3. Accept the license agreement and press Next.
4. Press Install.
5. When the installation procedure completes, press Finish.

Upgrading to a new version of Access Connect on a Microsoft Failover Cluster:

Upgrading Access Connect on a cluster requires that you take cluster roles down one by one, upgrade them and then bring them back up again. It does not require any other special actions.

1. Select one of your clustered instances.
2. Bring its role down via the Failover Cluster Manager.
3. Start the Access Connect installer.
4. Press Next.
5. Accept the license agreement and press Next.
6. Press Install.
7. When the installation procedure completes, press Finish.
8. Bring the role up via the Failover Cluster Manager.
9. Confirm that Access Connect works correctly.