Server-side Management Enrollment Process

webUI_Settings page

Inviting a user to enroll

Users are typically invited to enroll with the Acronis Access Server with an email that is sent from an Acronis Access Administrator. If a user has multiple devices, they will need to be sent one invitation email for each device that needs access.

This email includes a link to the Acronis Access app in the Apple App Store or Google Play Store, in the case the app first needs to be installed. It also includes a second link that, when tapped while on the device, will open Acronis Access and auto-complete the client enrollment form with the Acronis Access Server's name and the user's username. By using this link, a user simply enters their account password to complete client enrollment.

Using basic URL enrollment links:

You can give your users a standard URL that will automatically start the enrollment process when tapped from the mobile device.

To determine the enrollment URL for your management server, open the Mobile Access tab and open the Enroll Users tab. The URL is displayed on this page.

To generate a Acronis Access enrollment invitation:

  1. Open the Mobile Access tab and open the Enroll Users tab
  2. Press the Send Enrollment Invitation button.
  3. Enter an Active Directory user name or group name and click Search. If a group is chosen, you can press Add to show each email address in that group in the Users to invite list. This will allow you to batch invite all members in a group. You can optionally remove one or more of those group members before sending the invitations. You can perform 'begins with' or 'contains' searches for Active Directory groups. Begins with search will complete much faster than contains searches.
  4. Once you've added your first user or group, you can issue a new search and continue to add additional users or groups to the list.
  5. Review the list of Users to invite. You can Delete any users you would like to remove them from the list.
  6. If a user does not have an email address associated with their account, you will see No email address assigned - click here to edit in the Email Address column. You can click any of these entries to manually enter an alternate email address for that user.
  7. Choose the number of days you'd like the invitation to be valid for in the Number of days until invitation expires field.

    Note: Acronis Access licensing allows each licensed user to activate up to 3 devices, each additional device beyond 3 is counted as a new user for licensing purposes.

  8. Choose the version or versions of the Access Mobile Client that you would like your users to download and install on their device. You may choose iOS, Android, or Both.
  9. Press Send.

    Note: If you get an error message when sending, confirm that the SMTP settings in the SMTP tab under General Settings are correct. Also, if you're using Secure connection, verify that the certificate you are using matches the host name of your SMTP server.